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Desktop Computer Support White Papers

  • MicroScope – June 2020: The surge in home working

    Sponsored by: MicroScope

    The shift by many to home working has created opportunities and challenges for the channel as it looks to help customers through the changes. Also discover the importance of diversity in your workforce, and how Covid-19 is affecting IT events

  • E-Book: New Enterprise Desktop Chapter 3: Windows 7 Security: Strengths and Weaknesses

    Sponsored by: SearchDataCenter.com

    Each new OS is touted as the “Holy Grail” of features that every IT pro has been waiting for. Windows 7 is no different. This chapter looks at the Windows 7 security features such as BitLocker and Action Center, and separates those that really count from those that sound better on paper.

  • Desktop Modernization Simplified

    Sponsored by: RES Software

    This whitepaper will help you learn more about keeping the impact of desktop infrastructure changes to a minimum,  including centralization through virtual desktop computing, implementation of removable disk security and more.

  • EMC VSPEX End User Computing

    Sponsored by: EMC & Arrow

    These days, IT departments are being asked to manage more and more devices with no loss of speed or efficiency. This short whitepaper offers solutions for virtual desktop management from a central device reducing operating time and costs and increasing productivity.

  • IDC - Supporting the Complex Data Center

    Sponsored by: DellEMC and Intel®

    Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.

  • Expert assessment guide: Is VDI right for your organization?

    Sponsored by: Accelera Solutions

    Before you dive head-first into VDI, dip your toes in and see if it makes sense for your organization. Check out this expert E-Guide to determine if VDI is right for you.

  • How VDI in Health Care Can Save You Money

    Sponsored by: RES Software

    This expert E-Guide discusses the benefits of a virtual desktop infrastructure in health care. Read now to learn how making the switch to VDI can save your organization money and time.

  • A special issue celebrating 30 years of MicroScope

    Sponsored by: MicroScope

    A special issue celebrating the 30th anniversary of MicroScope's launch back in 1982.

  • Computer Weekly - 6 March 2012: Windows 8 - tablet meets desktop

    Sponsored by: ComputerWeekly.com

    This week’s Computer Weekly delves into the new world of Windows 8. We also talk to some top CIOs about how the downturn has shaped their priorities. You'll also find the third and final part of our Buyer's Guide to IPv6 migration, all inside this digital magazine.

  • LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES

    Sponsored by: NTR Global

    To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

  • The All New 2010 Intel Core vPro Processor Family and Windows 7: Your Best Choice for Business PCs

    Sponsored by: Intel

    The all new Intel® Core™ vPro™ processor family complements the new Windows® 7 operating system by building effective trusted computing and management mechanisms into the hardware. Read this paper to learn more.

  • Dell Automated Deployment

    Sponsored by: Dell, Inc. and Microsoft Windows 7

    Dell Services has developed patent pending technology and processes that automates the PC provisioning process which can greatly reduce the overall cost associated with PC deployments. Read this data sheet to learn more!

  • PCs as Strategic Assets

    Sponsored by: Dell, Inc. and Intel®

    In this paper you'll learn how managing PCs as strategic assets, streamlining processes, and buying more-capable PCs with built-in manageability that improve productivity and security, not only reduces TCO but also delivers measurable top-line benefits year after year.

  • Aberdeen Study: Laptop Lost or Stolen? Five Questions to Ask and Answer

    Sponsored by: Intel

    For every 100 laptop PCs companies issue, 15 will never be seen again, according to this research report sponsored partly by Intel. Five will be lost or stolen (one recovered) and 11 will simply vanish, leaving companies stuck for millions of dollars in compromised data alone.

  • Top 10 Skills in Demand in 2010

    Sponsored by: Global Knowledge

    In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.

  • Proactive PC Support Improves Service and Lowers Total Cost of Ownership

    Sponsored by: Intel Corporation

    Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.

  • How (and Why) to Get Going with Windows Vista Adoption

    Sponsored by: Microsoft

    There is a lot of misinformation about Windows Vista in a managed IT environment. This article is intended to clear up misperceptions and provide an honest and frank assessment of the challenges and benefits of Windows Vista for IT professionals.

  • Atos Workplace Solutions and PCs with Intel vPro Technology

    Sponsored by: Intel Corporation

    Based on its evaluation of the virtualization capabilities in PCs with Intel® vPro™ technology, Atos Origin is planning to add this new technology to the next version of the Atos Workplace solution.

  • BMW Takes Remote Control: Automating Enterprise Management with Intel Active Management Technology

    Sponsored by: Intel Corporation

    Evaluation tests from BMW revealed that by integrating Intel® Active Management Technology, BMW could significantly increase its remote management capabilities and further strengthen security.

  • EDS Workplace Management Services and PCs with Intel vPro Technology

    Sponsored by: Intel Corporation

    The evaluation showed that EDS could use a dedicated software application, or "virtual appliance," to update software applications, remediate PCs, and restore data for a user OS that had become inoperative.

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