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Call Center Services White Papers

  • 8x8: Collaboration and AI Take Customer Care to the Next Level

    Sponsored by: Kingpin Comm. - 8X8

    The contact center has been undergoing massive change for years, as businesses migrate to the cloud and pursue omnichannel customer engagement strategies. But in 2020, several new and stabilized trends have emerged. Read on to learn how AI, collaboration, and hybrid cloud tools are breaking through the hype cycle and offering real solutions.

  • Adapt Your Business to the New Normal

    Sponsored by: Kingpin Comm. - 8X8

    The Covid-19 outbreak has forced many businesses to close their doors and to rely on remote working. However, some businesses still rely on traditional communication tools, which can restrict remote working. In this interactive resource, learn how 8x8 Open Communication Platform can help your organization maintain business continuity.

  • CallTower’s Microsoft Teams Direct Routing Implementation Guide

    Sponsored by: CallTower, Inc.

    Implementing a Microsoft Teams Phone System can be complicated, which is why CallTower put together this comprehensive guidebook. Grab your copy to explore their 5-step process and tips for getting started.

  • Six Ways to Use AI for Intelligent Customer Service

    Sponsored by: Kustomer

    Check out this white paper from Kustomer to learn 6 ways to leverage AI to deliver effortless and effective customer service and discover the future of the industry.

  • Your Next Move to the Future

    Sponsored by: Avaya

    For a large portion of companies, digital transformation takes shape in improving customer service and enhancing employee efficiency. Read this blog post to evaluate whether or not the contact center subscription model is the right approach for your business as you seek to embrace AI, cloud computing, and other rapidly evolving technologies.

  • 2020 Vision Strategy for Scaling in your Contact Center

    Sponsored by: Inference Solutions

    Access this white paper for 5 strategies to protect your business and adapt to variations in call volume with Inference's Intelligent Virtual Agents.

  • Buyers Guide to Intelligent Virtual Agents and Chatbots

    Sponsored by: Inference Solutions

    Access this white paper to learn how to navigate the landscape of virtual assistants by understanding what a virtual agent is, how it can improve your business, what options are available to you, and how you can create a solid framework for making a purchasing decision.

  • Optimize Costs, Onboard Virtual Staff Quickly, and Ensure Business Continuity With Tehama

    Sponsored by: Tehama

    Call and contact centers live in real time, and have zero margin for error when it comes to business disruptions. This is why virtualizing and moving call centers to the cloud can be transformative to their success. Read this data sheet to learn why.

  • Transforming Communications at NPower

    Sponsored by: FourNet

    Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.

  • Remote Agent Playbook

    Sponsored by: RingCentral

    Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

  • Tips for Remote Workers Using Persistent Collaboration Tools

    Sponsored by: Verizon

    Access this resource to learn how to adjust communication and collaboration tools to fit your organization’s needs whether you are just getting started or are already using them.

  • How to Choose the Best VoiP Provider for Your Business

    Sponsored by: Verizon

    Access this resource to learn 5 considerations when evaluating VoIP solutions and providers.

  • Empower employees to communicate and collaborate, from anywhere

    Sponsored by: Verizon

    Check out this data sheet to learn the 6 ways One Talk and BlueJeans work together for your business.

  • What is VoIP?

    Sponsored by: Verizon

    Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

  • Playbook for a Modern IVR

    Sponsored by: Twilio

    Check out this e-book to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.

  • Learn From Every Customer Conversation

    Sponsored by: Noble Systems

    Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

  • Supercharging customer service: Reimagining the operator experience at Grocery Outlet

    Sponsored by: ServiceNow

    Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.

  • Contact Center 2.0

    Sponsored by: RingCentral

    Download this white paper to learn about the problems associated with legacy contact centers, and how moving to the cloud can help eliminate them.

  • Embracing the Permanent Trend of Working Remotely

    Sponsored by: 8x8, Inc.

    For many companies, existing IT infrastructure may not be properly equipped to handle a larger number of remote workers. Inside this blog post, learn how utilizing cloud-based communications solutions can fill the gaps between your on-premises IT capabilities and the needs of your increasingly remote-first workforce.

  • The Total Economic Impact of RingCentral Contact Center

    Sponsored by: RingCentral

    Read this Forrester Total Economic Impact Report to explore the costs, benefits and capabilities of RingCentral Contact Center, including a 615% ROI figure.

  • The Collaborative Contact Center A disruptive approach to customer engagement

    Sponsored by: RingCentral

    Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.

  • Salesforce and Vonage: The Perfect Combination for Service

    Sponsored by: Vonage

    Download this white paper to learn how Vonage Contact Center for Salesforce can help you integrate your communications platform and the data it captures with your customer data in Salesforce to provide exceptional customer service.

  • Deploying Microsoft Teams with Phone Systems

    Sponsored by: EvolveIP

    In white paper, dive into the major considerations you’ll want to think through when looking to integrate Microsoft Teams with your phone system.

  • Building a Business Case for Cloud-Based Contact Center Solutions

    Sponsored by: NICE inContact

    While it is possible to deliver a great personalized experience to customers without technology when a company is small, it is not as easy once the business gains scale.When this occurs, experts recommend adopting a cloud contact center. Download this white paper to learn how to build a compelling business case when considering a move to the cloud.

  • Right Sizing Your Spend with Salesforce

    Sponsored by: ClearEdge

    Sizing your Salesforce deal incorrectly can cost you in the long run. Download now to learn best practices in planning for license additions and reductions with Salesforce. Key components addressed include: lost leverage from under-purchase, why customers over-purchase, how to forecast accurately, and pros and cons of 4 deal structures.

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