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CRM Hosting White Papers

  • Making the cross-channel commitment

    Sponsored by: Adobe

    To reach customers everywhere — email, SMS, social, and more — you need a cross-channel marketing solution. But, before your organization says, “we do,” make sure you’re ready for the commitment. To find the right technology partner and ensure you’re ready, download this guide.

  • Making it Count: Digital Transformation in the Face of a Crisis

    Sponsored by: Adobe

    For the U.S. Census Bureau, the strategy for 2020 was always focused on digital adoption and making it easier for people to self-respond with the first online census—it was just heavily accelerated with COVID-19. To help meet these goals in a shorter timeframe, the Census Bureau turned to Adobe. Learn about their partnership in this resource.

  • Adobe Customer Showcase

    Sponsored by: Adobe

    What benefits could you achieve using one of Adobe’s solutions? Explore their customer success content library to see what some organizations have accomplished with their marketing & analytics, eSignature, and other products.

  • Analyst report: Comparing the top digital experience platforms

    Sponsored by: Adobe

    Customers’ growing expectations for digital experiences make DXP adoption an urgent necessity for global organizations. This Gartner report will help application leaders responsible for digital experiences identify vendors suited to their needs. Read on to review a comparison of: Salesforce, Adobe, SAP and more.

  • UK Contact Centre Verticals: Retail & Distribution

    Sponsored by: Genesys

    “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.

  • 6 Best Practices for Remote Contact Center Agents

    Sponsored by: Avaya

    Download this infographic to explore 6 best practices that can help your contact center agents be successful when they’re working remotely.

  • Hydro Ottawa Keeps Customers Energized With Avaya OneCloud CCaaS

    Sponsored by: Avaya

    Read this case study to see how Avaya helped ensure the safety of Hydro Ottawa’s employees while enabling customers to engage with the company they depend on.

  • The Roadmap to Building Consumer Trust

    Sponsored by: Twilio

    How can companies continue to build trust and lean into delivering meaningful, differentiated experiences for their customers amid a pandemic? Find out in Twilio’s latest eBook, which explores key tenets on the future of customer engagement and how companies can leverage digital transformation to build strong customer relationships.

  • COVID-19 Digital Engagement Report

    Sponsored by: Twilio

    To better understand the pandemic’s effects on businesses, Twilio, a leading cloud communications and customer engagement platform, surveyed 2,569 enterprise decision makers in the US, UK, Germany, and 6 other countries. Review their findings in this eBook.

  • 4 Ways DTC Brands are Mastering the Customer Experience

    Sponsored by: Kustomer

    Direct-to-consumer (DTC) businesses are upending entire industries and putting customers first. Learn how DTC businesses are creating experiences that truly connect with customers, and how you can do the same in this white paper.

  • Extend the Digital Conversation

    Sponsored by: [24]7.ai

    For businesses looking to create the best possible customer experience, making conversations more personal makes them more powerful. Download this eBook to learn how you can enhance digital conversations with personalization and other features.

  • Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat

    Sponsored by: Freshworks

    Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.

  • Digital Customer Experience Through E-IoT, and the Need for Increased Security

    Sponsored by: Capgemini

    This blog post highlights recent research from a Gartner survey that identified 5 emerging technologies that will have the biggest impact on improving the customer experience (CX). Read on here to find out more and to take advantage of these technologies.

  • Product Management Experience for Dummies

    Sponsored by: Akeneo

    Preparing your product catalog to flow into every channel in the required format is no easy feat. This e-book was created to address this problem. Download now to dive into the PXM essentials like 5 must-haves for starting the PXM journey, 10 best practices, and more.

  • The customer connection: How small and midsize organizations are managing customer experiences

    Sponsored by: SAP

    Oxford Economics and SAP surveyed 2,000 executives from SMBs about their progress toward upgrading technology and organizational strategies. Download this brief report to explore some key findings from their study, as well as recommendations for SMBs looking to improve their customer experiences and better support growth.

  • The CIO and the CMO Transformation in the Csuite eBook

    Sponsored by: Teradata

    In this eBook, learn how the CMO and CIO can work together to radically transform the customer experience and bring data front and center as a tool to drive powerful business transformations.

  • TCPA Compliance: The Essential Guide

    Sponsored by: Quiq

    Customer service text messaging just about crafting the perfect message—it’s also about maintaining compliance with regulations like the Telephone Consumer Protection Act (TCPA). Download this eBook for an in-depth overview of TCPA and tips for staying compliant, while still creating a good CX.

  • 7 Reasons Why Your Customers Want to Text You

    Sponsored by: Quiq

    Download this white paper to explore the top 7 reasons to invest in a text customer service strategy, and the benefits that offers.

  • Achieving Project Visibility and Control

    Sponsored by: Unit4

    To ensure project profitability (and ultimately company profitability), your organization must play as a team throughout the lifecycle of each project—something that’s often easier said than done. Download this white paper to explore strategies and tools that can help you implement this level of end-to-end teamwork across your organization.

  • Successfully integrating marketing automation & CRM

    Sponsored by: Rackspace

    Integrating marketing automation and CRM systems is often easier said than done and requires a carefully thought-out plan. Read this guide for tips on successfully navigating and getting the most out of your marketing-sales integration journey.

  • Budgeting, Planning and Forecasting

    Sponsored by: OneStream Software LLC

    Access this white paper to learn the 6 steps to gain agility in strategic, financial, and operational planning with OneStream.

  • From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%

    Sponsored by: Freshworks

    Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

  • ServiceNow Named a Leader for the CRM Customer Engagement Center

    Sponsored by: ServiceNow

    ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.

  • The secret sauce helping CX leaders create loyal clients: Convenience

    Sponsored by: ServiceNow

    Today, customer convenience is key. Read this webinar recap to get expert insight from the Aberdeen Group on how to get started on your convenience strategy and foster more customer loyalty.

  • How to Create Value Through Empathy & Impactful Engagement

    Sponsored by: ServiceNow

    Read this webinar recap for insight on how to engage and transform your customer experience process in order to provide more value on both sides of the exchange.

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