Contact Center Services Multimedia
Sponsored by: Intrado
For one client, contact center provider, Intrado, replaced their entire physical call center with a cloud-based virtual one in just 19 hours. Learn about the transformation in this brief video.
Sponsored by: Oracle Communications
Watch this video to hear from Nemertes’ Robin Gareiss and Oracle’s Brian Kracik on the increasing need to accommodate remote contact center agents in a multi-channel environment and how SD-WAN technology is addressing quality of experience (QoE).
Sponsored by: NICE inContact
Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. Discover how you can empower your agents to provide a 5-star experience to every customer with agent experience expert Lori Bocklund of Strategic Contact.
Sponsored by: Genesys
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.