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Call Center Management Multimedia

  • The Future of the Enterprise Contact Center

    Sponsored by: Twilio

    Access this webcast to learn how 3 market forces are driving and changing the contact center, what they mean for the future of the contact center, and how Twilio can help you navigate this change.

  • Building a Modern IVR with Conversational AI

    Sponsored by: Twilio

    IVRs are central to many contact center strategies yet outdated systems can easily frustrate customers. So, what does it take to build a modern IVR with conversational AI, for example? Tune into this webcast to learn how and to view a demonstration of the process.

  • CXone for Hurricane Harvey Relief Efforts

    Sponsored by: NICE inContact

    In October 2017, Hurricane Harvey left a path of flooding and destruction in Texas. To help people get back on their feet, NICE inContact set up a large contact center in 72 hours for 2500 agents. Watch this brief video to learn how their solution, CXone, enabled quick and successful setup amid an emergency.

  • How MTM Leveraged Customer Feedback to Improve CX with CallMiner

    Sponsored by: CallMiner

    MTM is a leading non-emergency medical transportation broker that sometimes struggles to properly leverage customer feedback. Luckily, that changed after implementing CallMiner. Watch this video to learn about MTM’s experience and the benefits they’ve achieved with the new solution.

  • How Holiday Inn Re-vamped their Contact Center with CallMiner

    Sponsored by: CallMiner

    Holiday Inn Club Vacations is a collection of resorts in the U.S. Hoping to expand their contact center and better meet compliance requirements, the company implemented CallMiner’s Eureka platform. Learn about Holiday Inn’s experience and the benefits Eureka helped them realize in this brief video.

  • The AI-Infused Contact Center: First Steps, The Big Picture & What’s to Come

    Sponsored by: NICE inContact

    How can AI make your contact center more productive? Find out in this webinar which features Forrester's Art Schoeller discussing what’s on the horizon for AI and how contact centers can benefit from AI integration.

  • Improving Your Agent Experience, 1 Step at a Time

    Sponsored by: NICE inContact

    The more a contact center can engage and motivate agents – the less attrition it will experience, which positively affects customers and the organization. Download this webinar to find out how to boost agent experience maturity and create a better overall CX.

  • The Secret Recipe: Transforming Best-In-Class Contact Centers

    Sponsored by: Talkdesk

    Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.

  • Visa Desjardins Provides a Differentiated Customer Experience

    Sponsored by: Genesys

    Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.

  • Unified Communications

    Sponsored by: CDW Corporation

    Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers.

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