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CRM Multimedia

  • Make Your IT Organization More Strategic and Valuable with iPaaS

    Sponsored by: Scribe Software Corporation

    Find out how to simplify and accelerate data integration and support bimodal IT with a centralized, hub-and-spoke style integration PaaS (iPaaS).

  • How to Improve E-Commerce with Scribe's iPaaS

    Sponsored by: Scribe Software Corporation

    Find out how to seamlessly integrate an e-commerce platform like Magento with key systems like fulfillment, ERP, manufacturing, and CRM while having a positive impact on your customers.

  • Involve Your Customers in Self-Service CRM Applications

    Sponsored by: K2

    In this webcast, find out how to create self-service CRM apps, facilitate data integration, customize customer portals, and more without having to write any code.

  • How to Leverage AI to Improve Your Customer Service

    Sponsored by: Zendesk

    In this webcast, see how companies can integrate artificial intelligence into customer support to anticipate new strategies to reclaim customers.

  • Podcast: How to Leverage AI to Improve Your Customer Service

    Sponsored by: Zendesk

    In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood.

  • Overcoming Enterprise Unified Communications Challenges

    Sponsored by: Vyopta

    This webinar explores the challenges Western Union encountered while transforming legacy technologies into a fresh, dynamic platform comprised of both old and new technologies. Explore challenges of enterprise UC, Western Union's path to success, and 4 key to overcoming problems.

  • Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?

    Sponsored by: Genesys

    Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey.

  • On-Demand Webinar: 5 Steps to Eliminate Your Legacy Contact Center

    Sponsored by: Genesys

    If you're ready to make a change, consider a switch to an omnichannel approach and gain the immediate benefits, while paving the path for continued success. Register for this on-demand webinar, where you will learn key considerations and best practices to help you with your omnichannel plan.

  • Webcast: Thinking Strategically About ABM

    Sponsored by: TechTarget and Marketo

    Industry leaders TechTarget and Marketo outline the most common challenges of Account-Based Marketing (ABM) strategies and a set of practical practices for 2017.

  • How an Entertainment Company Improved Marketing with Advanced Analytics

    Sponsored by: Intel Corporation

    This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences.

  • Benchmark Your Omnichannel Customer Service Readiness

    Sponsored by: Genesys

    Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.

  • IBM Case & Data Capture for Banking

    Sponsored by: IBM

    As banks focus more on enhancing customer experience, they need to accelerate processes be more responsive to customer needs. ECM allows banks to streamline data capture for key content processes, drive profitability and business flexibility. Check out this video to see how ECM allowed one bank to develop a richer customer experience.

  • On Demand Webcast: Elaine Turner Extends Her Reach with Commerce Cloud Platform

    Sponsored by: Oracle Corporation

    Watch now to hear Elaine Turner's Director of ecommerce, Carrie Leader, discuss key strategies for building an ecommerce business as a branded manufacturer. Learn how Elaine Turner used a Cloud ecommerce platform to create a new destination site where visitors can research, buy, or engage with the brand to support sales in all channels.

  • Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM

    Sponsored by: Microsoft

    This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.

  • Case Study: Turn Big Data and Analytics into Big Results

    Sponsored by: IBM

    In this video, C Spire's brand platforms and analytics manager Justin Croft illustrates his company's success with business analytics. Discover your own success with these tools when you learn how to be effective with customer insights.

  • Integrating Predictive Capabilities to Unlock the Hidden Value of your Data

    Sponsored by: IBM

    The following demo describes business analytics in action. Explore which capabilities comprise a good customer relations strategy, including customer analytics dashboards, customer retention analysis, and more.

  • Mind the Gap! Embracing Enterprise Mobility Management

    Sponsored by: Code42

    This whitepaper exploress specific mobile challenges, such as implementation of MDM and MAM for thousands of users, and shares his real-world perspective.

  • Empower Sales Teams On The Go

    Sponsored by: Microsoft India

    To meet the needs of the on-the-go sales rep, you need a CRM system that's flexible, collaborative, and available on any device, from smartphone to tablet to PC. In this video, learn about one such CRM system that provides modern sales teams with the tools they need at the speed and ease necessary for today's fast-paced business world.

  • 3 Reasons Why CEM Is the Place to Innovate

    Sponsored by: OpenText

    The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more.

  • The First Mile - Business Critical Real Time Customer Interactions

    Sponsored by: Kofax, Inc.

    In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost.

  • How user experience is a business differentiator

    Sponsored by: Hewlett-Packard Enterprise

    In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience.

  • It's all about customer satisfaction

    Sponsored by: Hewlett Packard Enterprise

    Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.

  • HP helps United Airlines consolidate their IT infrastructure

    Sponsored by: Hewlett-Packard Enterprise

    This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now.

  • HPE Social Enterprise Services

    Sponsored by: Hewlett-Packard Enterprise

    Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.

  • Become a Social Business: Tap Into Social Data Insights

    Sponsored by: IBM

    Access the following webcast to uncover what you need to know to become a successful social business. Learn about the tools and techniques and how to properly use them to turn social data into the actionable insights you need to be competitive.

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