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  • THE COMPLETE VIEW Strengthening relationships with your customers

    Sponsored by: Hyland

    Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.

  • 7 Secrets to Winning New Clients

    Sponsored by: RapidFire

    Download this white paper to discover a 7-step approach for capturing new clients as an MSP and learn how to use them in your enterprise to win new customers and to streamline the onboarding process.

  • Navigating the CX Technology Landscape

    Sponsored by: Avtex

    View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.

  • Digital Trends Webinar 2019: Data is the new everything and customer experience is king

    Sponsored by: Adobe Inc

    While technology is prevalent for virtually every business operation, the way these digital solutions coexist is, more often than not, disjointed and inefficient. Use this webinar to review 4 data-driven priorities that CX-centered businesses should pursue in 2020.

  • Member Enrollment, Onboarding, and Maintenance

    Sponsored by: Appian

    We know that health care payers are looking for innovative ways to grow and maintain their memberships—however, many membership systems suffer from outdated, complex onboarding, enrollment and maintenance processes. Read this white paper to learn how health care payers can surmount these challenges with a unique, automated system.

  • IT Process Automation Your Survival Guide

    Sponsored by: Ayehu

    Use this e-book to understand how to best address these aspects of IT process automation, along with 7 questions to ask when evaluating tools ITPA.

  • CRM Special Report

    Sponsored by: Avtex

    CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..

  • Foundation for Digital Transformation

    Sponsored by: Infovista

    In this EIQ report, gain an understanding of the impact of new consumer expectations on applications, digital transformation and networking systems initiatives within retail, manufacturing and banking/finance industries.

  • Integrating CRM and Contact Center Technologies to Improve Customer Experience

    Sponsored by: Avtex

    View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.

  • Best Practices for Social Customer Service and Engagement

    Sponsored by: Avtex

    Businesses once leveraged social media solely as a marketing tool—the opposite of today’s organizations, who rely on it to address customer requests for information, support or service. Download this blog post to explore the best practices for social customer service and engagement amid the increasing importance.

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