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Web-Based Self Service Research

  • The Future of IVR Service Assurance

    Sponsored by: Empirix

    In order to retain customers, enterprises have been using Voice of the Customer (VOC) programs to boost ROI. And now, businesses are shifting to self-service IVR platforms to get the most out of VOC programs. Learn more in this guide.

  • CSM Essentials Guide: Advanced self-service platforms open new customer frontiers

    Sponsored by: ServiceNow

    Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms

  • The Importance of DEM in the Financial Services Industry

    Sponsored by: Catchpoint Systems Inc.

    Today’s tech-savvy customers expect an on-demand digital experience that’s equally savvy, posing a unique challenge in industries known for strict regulations. Jump into this eBook to learn how integrating a digital experience monitoring platform can give financial services organizations proactive insight into their customer-facing services.

  • Case Study: How supercomputing is transforming experimental science

    Sponsored by: ComputerWeekly.com

    NERSC lead data scientist Debbie Bard talks about how large-scale data analytics using super computers is making new types of science possible

  • Playbook for a Modern IVR

    Sponsored by: Twilio

    Check out this e-book to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.

  • Deal-Makers' Guide to Salesforce

    Sponsored by: ClearEdge

    This 33-page guide unlocks insights into how to get your best Salesforce deal by giving you, 3 tactics to help you get the best pricing on your contract, the best practices to negotiate your best deal – because negotiating without leverage is just another form of begging, tips on how to avoid over-buying or under-buying, and more.

  • Enterprises save millions by integrating Adobe Document Cloud with Microsoft 365

    Sponsored by: Adobe

    Forrester interviewed Adobe Document Cloud and Microsoft 365 customers and calculated the potential return on investment (ROI) over three years. Access this data sheet to explore the 5 key benefits Forrester discovered during their research.

  • Remote Agent Playbook

    Sponsored by: RingCentral

    Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

  • Making the Switch: How 8 Companies Improved Customer Experience with Zendesk

    Sponsored by: Zendesk

    Businesses live and die with their customer experience, which can be a problem as your company grows and you need to scale up your customer service infrastructure. But it’s possible to provide an excellent customer experience at scale. Check out this white paper to learn how Uber, Airbnb, and Instacart scaled their CX without losing quality.

  • Service KPIs: 18 Things to Consider

    Sponsored by: Vonage

    Download this white paper to explore some of the most regularly used KPIs and their importance when it comes to measuring customer success, as well as 18 considerations that you can use to shape your KPI measurements.

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