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User Experience Research

  • Adjacency Secret to Product Innovation

    Sponsored by: Rightpoint

    View this video to discover the importance of adjacency in product innovation, and discuss the 5 secret ingredients to adjacent innovation in a digital world.

  • Embedding CX Design into an Organization

    Sponsored by: Avtex

    View this webinar to uncover how to embed CX design into your organization. Uncover the benefits of embedded CX, and discover everything you need to get started with your embedded CX design project.

  • Liberty Mutual Transforms the Employee Experience

    Sponsored by: Workgrid

    View this case study to learn how Workgrid Assistant helped Liberty Mutual Insurance easily manage employees' notifications, approvals, workflows, and more. Review Workgrid product features and benefits, and explore how Workgrid can help your organization simplify the work day and drive front-line engagement.

  • Evolving the Digital Workplace: How Liberty Mutual Insurance Transformed their Intranet into an Intelligent Employee Experience Platform

    Sponsored by: Workgrid

    Read this blog to learn how to deliver a simple, intuitive and contextual employee experience that allows for more freedom to innovate and less UX clutter or slowdown.

  • From Email to Virtual Reality: The Impact of Technology on Employee Experience

    Sponsored by: Adobe Systems Incorporated

    In this IDG Technologies Report, explore the impact of technology on employee experiences. Learn how old-standby email to futuristic VR/AR tools are challenging IT teams and benefiting other workplace staff, and uncover how to use emerging technologies to your organization's advantage.

  • Enterprise Collaboration: Benefits, Misalignment's, and Risks

    Sponsored by: Adobe Systems Incorporated

    In this white paper, learn how to address common enterprise collaboration and digital transformation challenges by addressing corresponding data privacy, data security, and regulatory compliance obstacles. Additionally discover how collaboration initiatives can help your organization accelerate decision-making, increase productivity, and more.

  • Putting the "Human" Back in HR: How to Balance High Tech and High Touch

    Sponsored by: SumTotal

    Download this white paper to learn how your HR team can meet both big picture and small picture expectations by automating the minutiae, integrating HCM systems, and using insights to power a high-impact talent strategy – for humans and by humans.

  • HR Makes Major Strides Toward Improving Employee Engagement

    Sponsored by: SearchDataManagement

    Boosting your employee engagement just got easier. In this e-zine, discover 3 avenues your organization can take to enhance employee engagement. Unlock the fundamentals of a killer employee experience strategy, and explore how to boost your business through the use of employee engagement tools.

  • The Basics of Customer Case Management

    Sponsored by: Squelch

    What is customer case management and how can it help your business? In this blog, learn about the basics of customer case management, review key features, top service providers, and the clear benefits for your organization.

  • Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey

    Sponsored by: TechTarget

    As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.

  • Improve the Customer Experience with Speech Analytics

    Sponsored by: CallMiner

    Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.

  • How to be a Great Marketer with AI

    Sponsored by: Contentstack

    In this newsletter from Contentstack, learn how to unleash the power of your marketing teams with AI tools. Discover how to create and deliver new digital experiences, and grow your business with smart technology including analytics, personalization, and more.

  • Digitally Transform Customer Service Management

    Sponsored by: ServiceNow

    Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover why self-service, automation, and multi-channel support are essential for your next customer service platform.

  • Investigating the Customer Support Persona: A Survey of Customer Support Professionals

    Sponsored by: Squelch

    Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.

  • Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience

    Sponsored by: ServiceNow

    Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you.

  • The Real-Time and Predictive Commerce Playbook

    Sponsored by: SAS

    In this e-book, discover how predictive and real-time analytics are helping businesses deliver better customer experiences, and learn how to get started with your real-time and predictive analytics implementation strategy.

  • The Foundation for Improving CX: Look to the Cloud

    Sponsored by: West IP Communications

    Customer demands seem to change with the seasons, so it's no surprise that 74% of those surveyed by IDG found it difficult to keep up. In this white paper, explore how organizations can keep up with shifting customer expectations, and improve their CX by moving to the cloud.

  • Harness the Millennial Market and Scale-Up in Sports Betting

    Sponsored by: Onfido

    The number of new users signing up to sports gambling platforms are on the rise, but users aren't loyal to one app. Learn how to prevent app abandonment and secure your top spenders in this informative white paper.

  • Data as a Feature: Turning Data into Your Product's Most Potent Asset

    Sponsored by: TIBCO

    With data bombarding consumers and businesses from all angles, product managers face the unique challenge of turning their data from a burden into a benefit. In this e-book, uncover why treating data as a feature in product development is essential to creating a memorable CX and business success.

  • Customer Experience 2019: What's Hot and What's Not?

    Sponsored by: British Telecommunications PLC

    The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.

  • Preserve Your Choices When You Deploy Digital Workspaces

    Sponsored by: Citrix

    Check out this resource to learn how best-in-class digital workspaces will remove the burden from IT to pick the right options and provide users with the ability to choose what they want - reducing complaints, and enabling workers to be far more productive.

  • Executive Profiles in Digital Transformation

    Sponsored by: ServiceNow

    How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.

  • Digital Workspaces of the Future: Technology that Serves the People, Not Vice Versa

    Sponsored by: Citrix

    To avoid falling behind in this era of digital transformation check out this article to learn how a user-centric digital workspace can benefit both your organization and end users alike.

  • The New Focus on Employee UX

    Sponsored by: Citrix

    In this E-Guide, learn why workspace-leader Citrix has leveled their sights on maximizing user experience and employee productivity – including a look into the Citrix Synergy summit that got this ball rolling.

  • The Challenge of Unified Workspaces

    Sponsored by: Dell and Intel

    In this expert-guide, learn the 4 top challenges facing end-user computing today, from application updates to security. Then, explore how your IT department can address the issue of unified workspaces head-on.

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