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User Experience Research

  • Identity Proofing

    Sponsored by: Entrust, Inc.

    Today’s customers and end users demand fast, secure digital interactions from the organizations they do business with. This white paper highlights the key features and capabilities of Entrust Datacard’s ID Proofing offering, designed to provide fast, accurate and fully digital identity proofing. Read on to learn more.

  • Identity Proofing to Accelerate Customer Acquisition and Onboarding

    Sponsored by: Entrust, Inc.

    As the mobile banking industry grows more competitive, each new application user (or non-user) plays a critical role in the bank’s success. This solution brief takes a closer look at the key features and capabilities of Entrust Datacard’s Identity proofing solution, designed to improve security and customer experience.

  • Together Citrix and Ivanti Just Make Sense

    Sponsored by: Ivanti ANZ

    In this case study, a design practice was looking to reinvent the way they delivered workspaces to their designers. The solution was a virtualization platform that could increase user density without compromising the user experience. Learn about the other benefits of virtualization. Read the full case study here.

  • Ultimate Guide to a User-Centric Feature Launch

    Sponsored by: Parlor

    Far too often, companies overlook the most important aspect of a new feature launch: the users. By incorporating user feedback into product planning, design, and launch, your company—and your users—have much better odds. In this guide, learn how to get started with a user-centric feature launch for your company.

  • Unlocking Omni-Channel with Unified Customer Identity

    Sponsored by: Okta

    To meet the growing needs of online consumers, organizations have begun to adopt 2 key approaches: customer identity & access management (CIAM), and omni-channel integration. Interested in learning more about this approach? Get started by reading this white paper.

  • The User Feedback Lifecycle

    Sponsored by: Parlor

    It’s critical to have a set process when handling feedback, so that your team can convert the information into actionable advice. One feedback lifecycle, proposed by Parlor, begins with feedback collection and ends with prioritization to ensure that user opinion becomes work to be done. Learn about these stages in this article.

  • Tips for Creating a Better Employee Experience

    Sponsored by: Workgrid

    as business leaders are trying to create better employee experiences for their workers, what is worthy of focus? What drives business value? Read this white paper to hear guidance from experts who specialize in employee experience technology across business development, marketing, engineering, and customer success to learn their insights.

  • 2020 Digital Trends in Asia Pacific

    Sponsored by: Adobe Inc

    To encourage CX prioritization, it is crucial to learn about 2020 developments that will inform their marketing strategy. Read this e-book to discover 3 key developments for APAC marketers that, along with technology investments do just that.

  • Splunk IT Operations Predictions 2020

    Sponsored by: Splunk

    Read through some of Splunk’s 2020 IT operations predictions – including increased AR/VR utilization, a renewed emphasis on UX design, AI integration, and more.

  • Liberty Mutual Transforms the Employee Experience

    Sponsored by: Workgrid

    View this case study to learn how Workgrid Assistant helped Liberty Mutual Insurance easily manage employees' notifications, approvals, workflows, and more. Review Workgrid product features and benefits, and explore how Workgrid can help your organization simplify the work day and drive front-line engagement.

  • Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey

    Sponsored by: TechTarget

    As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.

  • Improve the Customer Experience with Speech Analytics

    Sponsored by: CallMiner

    Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.

  • How to be a Great Marketer with AI

    Sponsored by: Contentstack

    In this newsletter from Contentstack, learn how to unleash the power of your marketing teams with AI tools. Discover how to create and deliver new digital experiences, and grow your business with smart technology including analytics, personalization, and more.

  • The Foundation for Improving CX: Look to the Cloud

    Sponsored by: Intrado

    Customer demands seem to change with the seasons, so it's no surprise that 74% of those surveyed by IDG found it difficult to keep up. In this white paper, explore how organizations can keep up with shifting customer expectations, and improve their CX by moving to the cloud.

  • The Road to Transforming the Customer Service Experience

    Sponsored by: ServiceNow

    According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.

  • 4 Transformative Best Practices for Future-Ready Customer Service Experiences

    Sponsored by: ServiceNow

    In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.

  • Preserve Your Choices When You Deploy Digital Workspaces

    Sponsored by: Citrix

    Check out this resource to learn how best-in-class digital workspaces will remove the burden from IT to pick the right options and provide users with the ability to choose what they want - reducing complaints, and enabling workers to be far more productive.

  • Executive Profiles in Digital Transformation

    Sponsored by: ServiceNow

    How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.

  • Digital Workspaces of the Future: Technology that Serves the People, Not Vice Versa

    Sponsored by: Citrix

    To avoid falling behind in this era of digital transformation check out this article to learn how a user-centric digital workspace can benefit both your organization and end users alike.

  • The New Focus on Employee UX

    Sponsored by: Citrix

    In this E-Guide, learn why workspace-leader Citrix has leveled their sights on maximizing user experience and employee productivity – including a look into the Citrix Synergy summit that got this ball rolling.

  • HR Makes Major Strides Toward Improving Employee Engagement

    Sponsored by: SearchDataManagement

    Boosting your employee engagement just got easier. In this e-zine, discover 3 avenues your organization can take to enhance employee engagement. Unlock the fundamentals of a killer employee experience strategy, and explore how to boost your business through the use of employee engagement tools.

  • The Challenge of Unified Workspaces

    Sponsored by: Dell and Intel

    In this expert-guide, learn the 4 top challenges facing end-user computing today, from application updates to security. Then, explore how your IT department can address the issue of unified workspaces head-on.

  • Enterprise Mobility Management: Top considerations and challenges

    Sponsored by: Microsoft

    Download this expert e-guide to take a look at the top 5 considerations for implementing an EMM strategy, and learn how to overcome challenges such as managing too many devices, BYOD, and lack of policies.

  • Make the Most of Windows 10: How User Training Can Help

    Sponsored by: Citrix

    Download this e-guide to find out how proper training can help make the most of your Windows 10 deployment.

  • Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app

    Sponsored by: Blue Cedar

    Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.

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