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User Experience Research

  • What is Digital Experience Monitoring and what is its Business Relevance?

    Sponsored by: Lakeside Software

    Organizations are turning to digital experience monitoring (DEM) technology for endpoint visibility into the state of IT. But what is DEM and how can it help you enable productivity? Find out the answer to these questions and more in this webcast.

  • Succeed with Workspace Analytics for IT

    Sponsored by: Lakeside Software

    Download this white paper to uncover how a workspace analytics suite for monitoring and managing enterprise computing environments enabled organizations to improve users' digital experiences, optimize the provisioning and performance of assets and reduce the impact of technological problems.

  • The Challenge of Unified Workspaces

    Sponsored by: Dell and Intel

    In this expert-guide, learn the 4 top challenges facing end-user computing today, from application updates to security. Then, explore how your IT department can address the issue of unified workspaces head-on.

  • Control Workspace Environment & Optimize User Experience

    Sponsored by: Citrix

    You need to manage your workspace to better meet your employees' needs or risk employees introducing shadow IT into your organization. See how to set up optimizations for systems, policies, and profiles and the impact it has on your users.

  • Automating the Business of Science with Applications

    Sponsored by: ServiceNow

    A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.

  • From Multi-Channel to Unified Integrated Customer Experience

    Sponsored by: ServiceNow

    Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized.

  • Building a Self-Service Portal to Serve B2B Customers

    Sponsored by: ServiceNow

    In this case study, Automic Software, a business automation company, wanted to use service automation to create an engaging, responsive experience for its own customers. Read on to learn how they was able to achieve these goals and improve their customer service and saw increased productivity from their technical support team.

  • Understanding the Strategic Value of AI for ITSM: 4 Ways AI Is Driving Digital Transformation for the Enterprise

    Sponsored by: SunView Software Inc.

    Read this white paper to learn how AI-enabled ITSM tools enable companies to offer exceptional customer experiences while improving decisions, increasing IT staff productivity, and reshape the way business is conducted.

  • Use Case: Workplace Mobility For Transportation

    Sponsored by: Atos

    Outdated devices lead to avoidable problems, but managing all of your organization's mobile devices can be hassle. Read on to find out how you can outsource your device lifecycle management without sacrificing control or security while maximizing customer satisfaction.

  • Maintain Control of the Workplace by Letting Go

    Sponsored by: Atos

    In the digital workplace, you need to accommodate various workstyles while managing costs and keeping enough control to properly secure systems and data. Read on to see what you need to consider when transitioning to a digital workplace and how enabling employees to choose how they work yields more satisfied, productive workers.

  • The End User Is Always Right (Especially When They're Wrong)

    Sponsored by: Energized Work

    Learn how you can involve your users throughout every aspect of a digital project to increase value and leverage their feedback to help drive business decisions.

  • Future of Experience: A Gartner Theme Insight Report

    Sponsored by: Workday

    In this Gartner report, learn about the future of experience from the perspectives of IT, marketing, supply chain, and technology and service provider leaders. Explore key findings, experience themes to consider, and much more.

  • The 4 Key Requirements for CIOs of the Future

    Sponsored by: Workday

    In this blog post, explore how the role as a CIO has changed, and what is required to be successful. Discover 4 key skills required for CIOs to thrive as leaders in the future.

  • Do More with Complete Mobile-Cloud Security

    Sponsored by: MobileIron

    This shift toward modern mobile-cloud technologies is forcing organizations to rethink everything from datacenter architectures to endpoint security because traditional, desktop-based security models are no longer adequate. Download this white paper to uncover some of the critical security gaps today's mobile-cloud enterprises must address.

  • How to Choose the Right End-User Computing Device for the Job

    Sponsored by: Lenovo

    It's not enough to supply one-size-fits-all mobile devices to your employees—their devices should be suited to the work they actually perform. Download this white paper for guidelines on choosing the right devices for your employees.

  • Make Your Digital Transformation Strategy A Reality

    Sponsored by: Lenovo

    Regardless of what your digital transformation (DX) strategy looks like, it should be able to meet three key objectives. Download this white paper to discover how your organisation can enable workers to be mobile and productive, streamline internal operations, and ensure seamless collaboration via an effective cloud strategy.

  • The Ultimate Guide to BYOD

    Sponsored by: MobileIron

    Download this white paper to discover the eight components of a successful BYOD strategy designed to help you build a sustainable program that meets the needs of your business and employees over the long term.

  • What's Powering Digital Transformation?

    Sponsored by: Commvault

    What is driving the era of digital transformation and how will it impact you? How are the experts defining the term? Access this infographic to learn about the key factors that CIOs are looking for in their transformation efforts.

  • 4 Mountains Every Digital Business Is Climbing

    Sponsored by: Equinix

    Every organization is facing the same four challenges when it comes to digital transformation. Access this infographic to find out how to overcome these business challenges with an interconnection-first approach.

  • Product Comparison: Enterprise Flash Array Storage

    Sponsored by: NetApp

    You can spend all day listening to what the vendors tell you about their products, or you can listen to what the end users have to say. Access this collection of user reviews to see what real users have to say about three of the most prominent flash storage platforms.

  • Enterprise Mobility Management: Top considerations and challenges

    Sponsored by: Microsoft

    Download this expert e-guide to take a look at the top 5 considerations for implementing an EMM strategy, and learn how to overcome challenges such as managing too many devices, BYOD, and lack of policies.

  • Make the Most of Windows 10: How User Training Can Help

    Sponsored by: Citrix

    Download this e-guide to find out how proper training can help make the most of your Windows 10 deployment.

  • Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app

    Sponsored by: Blue Cedar

    Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.

  • The Top DaaS and VDI Complaints Addressed

    Sponsored by: Dizzion

    This white paper dives into some common complaints found in online reviews of large DaaS and VDI vendors, and explains how one company addresses challenges around difficult set up, lack of technical support, and much more.

  • Migrating from Salesforce Classic to Salesforce Lightning Experience

    Sponsored by: Salesforce.com

    In this expert e-guide, we explore tactics for migrating to Salesforce Lightning. Learn how to anticipate critical factors that could impact your migration, including your previous Salesforce usage and compatibility with your existing apps.

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