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Telephony Services Research

  • Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony

    Sponsored by: IBM

    This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.

  • Implementing Fax over IP (FoIP) in your Organization

    Sponsored by: OpenText

    This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy. Continue reading to learn why you should implement FoIP in your organization today.

  • CDW Services: Unified Communications

    Sponsored by: CDW Corporation

    Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.

  • Case Study: Voorhees College

    Sponsored by: NEC Corporation

    Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC.

  • Allied Solutions Moves IP Telephony System to CDW Data Center

    Sponsored by: CDW Corporation

    As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions.

  • Case Study: Eldorado Hotel Casino & Silver Legacy Resort Casino

    Sponsored by: NEC Corporation

    Read this case study to learn how Eldorado Hotel Casino & Silver Legacy Resort Casino enhanced guest experience, discovered new revenue streams, streamlined employee workflow, and lowered total cost of ownership by implementing UNIVERGE communications framework and servers.

  • Hilton Reservations Worldwide

    Sponsored by: Aspect

    Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.

  • Lumber Company Cuts Customer Delays down to Size

    Sponsored by: Cisco Systems, Inc.

    In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.

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