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Technical Support Staff Research

  • Guide to Workplace Collaboration Tools

    Sponsored by: TechTarget

    The secret is out about the benefits of using a cloud-based workplace collaboration tool, which companies rely on to increase employee productivity while in the midst of a content tsunami. Participate in our survey today for complete access to a printable chart, and start comparing 10 top cloud collaboration vendors & features for your company.

  • Sensible one-page thoughts on managing performance

    Sponsored by: ComputerWeekly.com

    Ludo Houdenaert distils a lifetime of experience on managing performance in the IT department into this collection of short, digestible articles, written especially for Computer Weekly.

  • Achieve Cloud-Driven Enterprise Support

    Sponsored by: Pure Storage

    This whitepaper examines the benefits of using the cloud to rethink enterprise support.

  • Planning for the Redeployment of Technical Personnel in the Modern Data Center

    Sponsored by: Global Knowledge

    This whitepaper provides a comprehensive training strategy for planning for the redeployment of technical personnel in today’s modern datacenters.

  • Software Subscription & Support

    Sponsored by: IBM

    In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.

  • JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader

    Sponsored by: Red Hat

    This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.

  • SDI: Next Level Service Desk Strategies

    Sponsored by: Citrix Online UK

    This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.

  • Service Please: Five Tips for Easy, Affordable Tech Support

    Sponsored by: Cisco Systems, Inc.

    A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.

  • Security Blanket by TCS: Enterprise Security Management

    Sponsored by: Trusted Computer Solutions

    Read this paper to learn how Security Blanket includes pre-defined security guidelines, called Profiles, from some of the most respected security industry leaders in the world.

  • Implementing Intel vPro Technology to Drive Down Client Management Costs

    Sponsored by: Intel Corporation

    Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

  • HSBC Calculates Improved IT Support Productivity and Patch Management

    Sponsored by: Intel Corporation

    In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

  • Best Practices for a Successful Upgrade Project

    Sponsored by: HCL Software

    Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

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