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  • The Emergence of Service Assurance in Enterprise IT

    Sponsored by: CA Technologies.

    Forrester Consulting evaluated issues surrounding the assurance of critical business services and applications. In surveying more than 150 IT professionals, Forrester found that all of these enterprises had fundamental issues around managing the performance of these applications and business services and the underlying transactions.

  • CIOs Say: Application Performance is Top Priority, End User is King

    Sponsored by: CA Technologies.

    This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance. It's all about end-user and customer satisfaction, increasing productivity, and lowering costs. 

  • Yankee Group Report: Mobility Survey

    Sponsored by: Juniper Networks, Inc.

    Although productivity can be hard to come by in both mobile and non-mobile environments, results from Yankee Group’s Anywhere Enterprise: 2010 U.S. Enterprise Mobility/Empowered Employee Survey, Wave 1-2 reveal the right mobile technologies provided to the right employee segments can produce a substantial uplift in productivity.

  • What Auditors Think about Crypto

    Sponsored by: Thales

    Thales e-Security & The Ponemon Institute present a joint webinar “What Auditors Think about Crypto”. The webinar discusses the findings of a recent survey that was conducted with auditors in various industries.

  • Embedding BI in Enterprise Applications: Magnifying the Analytical Impact

    Sponsored by: Birst

    The business world is evolving into one that rewards timely, data-supported decisions as a supplement or replacement for "gut-feel" judgments. For software providers considering the addition of BI capability and end-users exploring its business value, this Aberdeen Research Brief seeks to investigate and quantify the business impact of embedded BI.

  • Closed Loop Quality Management: Improving Customer Focus from Design to Delivery

    Sponsored by: Apriso Corporation

    Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution.

  • E-Zine: Storage Magazine 2010 Tape Library Quality Awards

    Sponsored by: Spectra Logic Corporation

    Spectra Logic tops both the mid-range and enterprise tape library categories in the latest Storage magazine/ Quality Awards service and reliability survey.

  • Editorial Tip: CRM Expert Predictions for 2011

    Sponsored by: Infor

    With 2010 behind us, asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.

  • Strengthening Governance, Risk, and Compliance in the Banking Industry

    Sponsored by: SAP America, Inc.

    Learn the reasons why a holistic view of risk in your company is essential in times of financial turbulence - and how many companies are adding value through governance, risk, and compliance (GRC) initiatives. Read this report to learn more. (Economist Intelligence Unit, 2009)

  • E-commerce and Consumer Retailing: Risks and Benefits

    Sponsored by: ISACA

    ISACA recently unveiled the results of its 2010 survey "Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety." This white paper discusses many of the risks associated with such actions and provides recommendations for enterprises dealing with such challenges.

  • SMB Market Landscape Report 2010

    Sponsored by: AVG Technologies USA, Inc.

    AVG recently partnered with GfK to undertake an international survey among small and medium businesses (SMB). SMBs are increasingly relying on technology to overcome the challenges of the recession and recognize the importance of protecting this technology from outside threats. Check out this report to see the results of the survey.

  • Export Compliance Management: Best Practices for Managing Export Compliance to Support Globalization and Reduce Your Risk Profile

    Sponsored by: Management Dynamics

    Before escalating their overseas sales, companies must gauge their exporting best practices to see what can be gained from improving compliance process. This Report profiles export compliance programs in various industries to reveal key challenges companies face in managing these programs and determine how software is used in the process.

  • BeyeNETWORK Research Report: Open Source Solutions: Managing, Analyzing and Delivering Business Information

    Sponsored by: Pentaho Corporation

    This survey report examines the usage of open source solutions within the BI and data warehousing market, describes what software is being deployed and presents the benefits and challenges of adopting open source technologies. Learn the rationale, practices and benefits that are driving use of open source as an alternative to traditional vendors.

  • Master Data Management Projects in Practice - An Information Difference Research Study

    Sponsored by: Talend

    Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects.

  • The Move Toward IT Service Management (ITSM) Mobilization

    Sponsored by: BlackBerry

    IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.

  • Optimize Customer Experience to Achieve Competitive Advantage

    Sponsored by: Wipro Technologies

    Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.

  • Engaging Your Subscribers Using Interactive Media in Email

    Sponsored by: Bronto Software

    This paper reviews the best practices for integrating engaging interactive media elements into your current email marketing program. It will cover video in email, utilizing polls, flash presentations, RSS feeds and more.

  • Readers' Choice Awards

    Sponsored by: Information Security Magazine

    Information Security and presented more than 1,600 readers with some 360 security products, divided into 18 categories, three categories which failed to draw sufficient reader response are covered in market articles.

  • Genesys Global Consumer Survey - 2007

    Sponsored by: Genesys

    This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.

  • The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction

    Sponsored by: Genesys

    Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.

  • The Top 9 Ways to Improve Customer Loyalty and Engagement

    Sponsored by: Allegiance

    Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits.

  • Commvault Galaxy, EMC Retrospect Best of the Backup Apps

    Sponsored by: Storage Magazine

    After being bumped from the top backup and recovery software spot last year by BakBone Software, CommVault's Galaxy returns to the winner's circle.

  • Consolidating Remote Offices

    Sponsored by: Storage Magazine

    Our exclusive survey confirms that protecting ROBO-generated data is a three-pronged undertaking: resource consolidation, management controls and optimization approaches.

  • Improving IT Compliance: Guidance for Midsize Organizations

    Sponsored by: Symantec Corporation

    Although most midsize organizations are performing IT compliance within a normal range, there remain areas where IT compliance can be improved. This paper offers actions taken by industry leaders that are most effective in reducing deficiencies.

  • Moving on Up

    Sponsored by: Information Security Magazine

    How do you rise in the security ranks? Don't speak geek; use the language of business.

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