Succession Planning Research
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Succession Management is more than just a plan: Identifying, developing, and retaining talent for critical roles
Sponsored by: SuccessFactorsThis resource offers insight to help you more effectively approach succession management. Read on to learn how to identify, develop, and retain the top talent.
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Best Practices: How to engage business leaders in succession
Sponsored by: SuccessFactorsEffective succession management is critical if your organization hopes to prevent unplanned talent losses from disrupting business operations. This resource reveals three essential practices for getting your business leaders more engaged in the succession process.
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Ten Key Steps to Effective Succession Planning
Sponsored by: Halogen SoftwareRead this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce.
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Contact Center Costs: The Case for Telecommuting Agents
Sponsored by: Avaya Inc.This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.