Social Networking Research
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New Contact Center Metrics to Fit Busy New Customers
Sponsored by: AspectView this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media.
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Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction
Sponsored by: Five9This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more. Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center.
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From Social Media to Social CRM: Reinventing the Customer Relationship
Sponsored by: IBMAccess the following white paper to uncover the steps to building a social CRM strategy—who needs to be part of the strategy, how to evaluate the customer relationship control, and more.
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Social Business - Patterns in achieving social business success
Sponsored by: IBMConsult the following white paper to uncover the social business practices top performing organizations are leveraging to gain a strong foothold in the market. Gain insights on 6 focus points that will improve your social business initiative, and much more.
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Server Services from IBM
Sponsored by: IBMAccess this expert resource to discover what many are using to design, build and manage high-performing server infrastructures to accommodate a spike in data volume.
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Making Sense of the Chaos: Measuring The Influence of Social Media
Sponsored by: IBMIn this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue.
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8 Ways To Build Your Brand Using Social Media
Sponsored by: MarketWiredSavvy companies are integrating social media into their marketing plans in order to take advantage of opportunities such as lead generation, real-time customer service, and interaction with brand evangelists. In this white paper, learn eight tips to help you reap the opportunities and build your brand with social media.
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Best Practices: 10 must-have metrics and benchmarks for better recruiting
Sponsored by: SuccessFactorsTo maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
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Measuring Social Media Marketing
Sponsored by: Oracle Corporation UK LtdConsult the following research brief to uncover what it takes to measure social media in a way that can deliver actionable insights to drive higher business value. Discover what to track, why, and what other successful businesses are doing to get the most out of social media.
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The New Face of Google+
Sponsored by: Oracle Corporation UK LtdAccess the following white paper to discover what exactly is new to Google+ and how you can make the most of the platform and its features. Also uncover the best practices that will increase the likelihood of user engagement and more.
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The Perfect Combo: ITIL, ITSM and Social Media
Sponsored by: BMC Software, Inc.This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
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HP and Ministry of Social Development deliver better service
Sponsored by: Hewlett Packard EnterpriseView the following webcast to uncover how the Ministry of Social Development collaborates with HP to create new systems and technology that help deliver better overall service to over a million New Zealanders.
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Executive Visions on Video in the Workplace
Sponsored by: UStreamAccess the following white paper to uncover how leading executives are leveraging the effectiveness of live video for higher sales and customer engagement. Discover the technology to consider and why a live video initiative should be implemented as soon as possible.
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5 Tips For Setting Measurable Social Media Goals
Sponsored by: MarketWiredWhile social media offers your business a variety of opportunities to grow its customer base, increase brand awareness, and drive revenue, those benefits are unattainable without a solid strategy in place. To realize your social media goals, you need to first determine metrics and measurements of your strategy's success.
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10 tips to integrate mobile and social marketing
Sponsored by: IBMIn this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels.
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The Customer Service Balancing Act
Sponsored by: Jive SoftwareNew social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.
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A New Charter for HR
Sponsored by: Jive SoftwareIn this white paper, Stowe Boyd of GigaOM Research explores:The current state of the workforce: What is the new normal? How HR and technology leaders can work together to responsibly invest in social technologies? What HR must become to embrace the modern workplace and earn a seat at the executive table.
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Changing the Face of Healthcare With Social Business Software
Sponsored by: Jive SoftwareThe stakeholders in Cerner's world are not only clinicians, hospitals, and medical device partners but consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support.
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HPE Social Enterprise Services
Sponsored by: Hewlett-Packard EnterpriseSocial networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information.
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Solution Spotlight: Measuring, Monitoring and Improving Customer Experience
Sponsored by: IBMIn this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences.
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Big Data and Personal Data Lead to the Internet's Most Surprising Consumer Products
Sponsored by: SAPIn this report from the MIT Technology Review, discover 10 must-read articles about the relationship between personal data and big data. Find out how companies are leveraging customer information and the pros and cons of releasing personal data via the Web or otherwise.
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Three Ways Online Anonymity Hurts Businesses and Consumers
Sponsored by: GigyaWhile protecting one's online identity has traditionally been a huge concern for Internet users, consumers and businesses alike are realizing the value of a more open, connected social web. In this white paper, explore three ways that user anonymity can negatively impact ROI for businesses and customer experiences.
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Making The Business Case For Content Analytics
Sponsored by: IBMCan you demonstrate how content analytics tools can benefit your organization? This expert guide reveals best practices for building a strong business case for content analytics software. Gain insights from successful use cases, social media examples, and much more.
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Everything You Need to Know About Business Social Collaboration
Sponsored by: CiscoThis expert e-guide covers the convergence of unified communications and collaboration and social software to create collaborative communications.
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7 Steps To Getting A Handle On Social Application In Your Enterprise
Sponsored by: Jive SoftwareSocial media is a huge part of your employees' personal lives, so why shouldn't it be integrated into their work lives as well? While some executives might be wary of incorporating social media in the workplace, they really shouldn't be. With the right management tactics, you can get the benefits of social media while still remaining in control.
