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Service Process Optimization Software Research

  • Why You Should Take a Holistic Approach to ITIL and Service Support

    Sponsored by: BMC Software, Inc.

    In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

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