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Service Level Management Research

  • BoxTone: Mobile User Management with ITIL and ITSM

    Sponsored by: BoxTone

    This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...

  • Improve Your Business through Best Practice IT Management

    Sponsored by: Kaseya

    This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

  • Video: Move Beyond Efficiency to Deliver Value with IBM Service Management

    Sponsored by: IBM Software Group

    IBM Service Management can help IT organizations deliver service excellence, through a structured approach that can enable better governance and help manage risk, delivering business value. Watch this video to learn how you can deliver quality ...

  • SOA: The Missing Link between Enterprise Architecture and Solution Architecture

    Sponsored by: Infosys Technologies Limited

    Service-oriented architecture (SOA) and enterprise architecture (EA) strive to tighten the business and IT alignment. Learn about the dependencies between an EA framework and an SOA strategy and how services impact the way applications are developed.

  • Best Practices for IT Configuration Management

    Sponsored by: Oracle Corporation

    IT Configuration Management, according to Gartner, is associated with discovering and managing the state of an element in an IT infrastructure. In this Webcast a team of experts discuss their perspective on IT configuration management.

  • Managing Applications with Oracle Enterprise Manager 10g

    Sponsored by: Oracle Corporation

    This white paper discusses how to address the challenges of managing mission-critical applications. Read this white paper to learn about benefits of adopting an application management solution like Oracle Enterprise Manager.

  • WebEx Systems Management

    Sponsored by: WebEx Communications, Inc.

    WebEx System Management allows you to protect, manage and secure your IT assets--on the premises and beyond, 24/7--from a single, integrated dashboard. Reduce IT support costs, boost IT service levels and leave compliance worries behind.

  • HP's Virtualization Solutions

    Sponsored by: Hewlett Packard Enterprise

    HP's Virtualization Solutions Are you looking to deploy virtualization technology? Get the most out of server virtualization by unifying the management and migration of physical and virtual servers.

  • Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals

    Sponsored by: Enterprise Management Associates (EMA)

    Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.

  • Growing Market Share in a Highly Competitive Financial Services Industry

    Sponsored by: Keynote Systems

    Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.

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