ComputerWeekly.com Research Library

Self Service Applications Software Research

• Realizing the True Value of Online Self-Service and E-Billing

  Sponsored by: Oracle Corporation

  Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...

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• The Five Must-Have Capabilities for Unbeatable Customer Care

  Sponsored by: Pitney Bowes Business Insight

  Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.

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• Using Oracle BI with Oracle E-Business Suite

  Sponsored by: Noetix Corporation

  This webcast gives an overview of the Oracle E-Business Suite and demonstrates how to integrate Oracle BI suite with the Oracle EBS using Noetix software offerings.

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• IBM Cognos 8 Business Intelligence MidMarket Reporting Packages

  Sponsored by: IBM Cognos

  IBM Cognos 8 BI is the only solution that provides complete BI functionality in one product, on a single, proven architecture, it also delivers seamless reporting, analysis, scorecarding, dashboards, and event management.

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• SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer?

  Sponsored by: Dell, Inc. and Intel®

  Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.

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• Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS

  Sponsored by: myDIALS Inc.

  This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can.

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• Proactive PC Support Improves Service and Lowers Total Cost of Ownership

  Sponsored by: Intel Corporation

  Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.

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• Advances in Data Warehouse Performance

  Sponsored by: IBM

  Learn how DB2 can help you meet the demands of business intelligence by reducing query response time from hours to seconds, supporting real time data warehousing, and optimizing your storage while lowering operating costs.

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