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Remote Support Services Research

  • Making the Systems Admin's Life Easier: Remote Desktop Management

    Sponsored by: Devolutions

    Take an in depth look at the features of Devolutions Remote Desktop Manager tool. Learn how the tool allows administrators to aggregate all of their remote server connections, including logins, passwords, VPN connections, and even double-hops, into one interface.

  • IDC - Supporting the Complex Data Center

    Sponsored by: DellEMC and Intel®

    Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.

  • AT&T Virtual Tunneling Service

    Sponsored by: AT&T Corp

    AT&T's virtual tunneling service (AVTS) offers reliable connectivity over different access methods, including simultaneous access to the Internet with user-friendly client software that provides seamless access to your enterprise applications.

  • Plantronics UC Toolkit Trial FAQ

    Sponsored by: Plantronics

    The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.  

  • The Best Best Practice Guide: Benchmarking for Service Desk Success

    Sponsored by: GoToAssist

    Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!

  • Dell ProSupport Mission Critical Option

    Sponsored by: Dell, Inc. and Intel®

    Every minute of unplanned downtime is lost productivity and quite often, lost revenue. Reducing recovery time from days to hours is a must. Dell's most rapid resolution option minimizes downtime on your business critical systems.

  • Concept Becomes Reality with Quest

    Sponsored by: Dell Software

    In this Quest Software white paper by the Enterprise Strategy Group, learn more about the benefits of moving to a virtual desktop environment – and how choosing the right tool for the job makes it easy. Find out about a solution that not only makes implementing virtualization easy, but keeps cost low and uptime and efficiency high while doing so.

  • itelligence Support Advantage

    Sponsored by: itelligence, Inc.

    Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.

  • Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness

    Sponsored by: BMC Software, Inc.

    To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.

  • SeatonCorp Delivers Low Cost, High Reliability Virtual Desktops via Quest vWorkspace

    Sponsored by: Dell Software

    Read this case study to see how the benefits of Quest® Software's vWorkspace helped SeatonCorp achieve lower cost, enhanced capabilities, higher reliability, easier management and easier end-user IT support.

  • Windows PowerShell 2.0

    Sponsored by: Microsoft

    Explore how Windows PowerShell 2.0 can help increase the productivity of IT professionals by providing a powerful, complete scripting language to automate repetitive tasks and conduct remote troubleshooting. It delivers a growing set of cmdlets that can be used to manage Windows-based PCs and servers, and it can be easily extended.

  • Implementing Intel vPro Technology to Drive Down Client Management Costs

    Sponsored by: Intel Corporation

    Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

  • InstallPump Ver 4.5.1

    Sponsored by: SoftQuest Corporation

    This download, InstallPump, will help Domino administrators to manage Lotus Notes remotely and more efficiently.

  • Seven Strategies for Effective Desktop Management

    Sponsored by: WebEx Communications, Inc.

    Remote and local desktop support is an increasingly difficult and expensive task for IT staffs. Listen to this Webcast to gain seven strategies for effective desktop management so your organization can immediately manage, protect and secure its PC assets

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