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Online Shopping Research

  • If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search

    Sponsored by: Lucidworks

    A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.

  • Search and Retail: What’s next for online retail and ecommerce

    Sponsored by: Lucidworks

    As shoppers moved to online purchases, the industry followed and retailers started to deploy the kind of online storefronts we see today. Search has become the center of retail. Take a look inside to learn about new technologies, customer expectations and more.

  • Technology Industry Survey 2013

    Sponsored by: ComputerWeekly.com

    From CTOs to Software Developers, Enterprise Architects to digital entrepreneurs, this extensive report captures the opinions of people at the forefront of shaping what is next for our industry.

  • European cross-border e-commerce

    Sponsored by: ComputerWeekly.com

    European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.

  • CW Buyer's Guide: E-Commerce Experience Management, Security, and More

    Sponsored by: ComputerWeekly.com

    Computer Weekly has explored ways to deliver a dynamic, secure, and even compliant omni-channel experience. Discover how tokenization is shaking things up in transaction data, and what you can do to access and protect customer information in the face of Payment Card Industry Security Standards.

  • How a Top E-Commerce Strategy Leads to Strong Sales

    Sponsored by: ZeroLag Communications Inc.

    In this e-guide, Brian K. Walker of Forrester and other experts provide six key factors that can make or break a customer's shopping experience and, ultimately, an e-commerce business.

  • One Click Away: Where Does the Data Come From?

    Sponsored by: LANSA

    Thirty-five percent of consumers say they would never use a mobile app again if it contained incorrect product data. This brief resource explores how the global standards body GS1 established the Global Data Synchronization Network (GDSN) as a means of combatting outdated, inconsistent product information.

  • Omnichannel Shoppers Trendagram

    Sponsored by: Hewlett-Packard Enterprise

    This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers.

  • Forging a CEM Strategy

    Sponsored by: SearchCRM

    Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy.

  • IBV Study: Capitalizing on the Power of the Smarter Consumer

    Sponsored by: IBM

    Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail.

  • Four Effective Service Strategies that Drive Brand Advocacy

    Sponsored by: Oracle Corporation

    This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience: convenience, speed, relevance, and relationship.

  • Cross-Channel Commerce: A Consumer Research Study

    Sponsored by: Oracle Corporation

    The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

  • Economic Impact of Virtualization at Overstock.com

    Sponsored by: Hitachi Data Systems

    To adeptly meet new business conditions and reduce total cost of ownership, Overstock.com recently implemented a virtualized, multitiered storage solution. Read this case study to learn about the dramatic cost reductions and operational efficiencies Overstock.com has realized.

  • E-commerce and Consumer Retailing: Risks and Benefits

    Sponsored by: ISACA

    ISACA recently unveiled the results of its 2010 survey "Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety." This white paper discusses many of the risks associated with such actions and provides recommendations for enterprises dealing with such challenges.

  • Presentation Transcript: Computing as a Service- New Models for Scaling your Online Business

    Sponsored by: Rackspace Hosting & Limelight Networks

    Learn how service-based solutions can bring flexibility and lower costs to your IT infrastructure. Find out how to maximize your organization's resources and quickly scale your infrastructure to meet the demands of expanding global online audiences.

  • Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense

    Sponsored by: Silverpop Systems Inc. an IBM Company

    This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.

  • Retail Website Performance- Consumer Reaction to a Poor Online Shopping Experience

    Sponsored by: Akamai Technologies

    Retailers must understand that the online shopper segment is continually maturing and be mindful of how this evolution influences consumers' expectations.

  • Enterprise Services Architecture for Higher Education and Research: A Roadmap for Efficiency and Innovation

    Sponsored by: SAP America, Inc.

    Higher education relies on information technology to improve operational efficiency. Discover how enterprise Service Oriented Architecture (enterprise SOA) helps leverage the current IT assets to provide improved education and research at a lower cost.

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