Metrics Research
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A guide to what to look for in Application Performance Monitoring and Observability
Sponsored by: TechTarget ComputerWeekly.comIn this E-Guide, we explore the market for APM tools, their role as part of a wider security strategy and look at how APM should be tied to business metrics.
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Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist
Sponsored by: TechTarget SecurityOrganizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.
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Time to Update Your Data Center Metrics
Sponsored by: Nlyte SoftwareIT teams have to evolve their data center facilities management strategies. The same old data center metrics won't cut the mustard anymore. Access this e-guide to learn about the new metrics to optimize your data center efficiency.
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Multichannel Contact Centers: Metrics and Realities
Sponsored by: Five9This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
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Contact Center Metrics and Performance Management
Sponsored by: Five9This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
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Consult the new dictionary for customer experience KPIs
Sponsored by: Oracle CorporationThis guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
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Contact Center Metrics for Customer Experience Success
Sponsored by: Desk.com (A Salesforce Company)In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
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Best Practices: 10 must-have metrics and benchmarks for better recruiting
Sponsored by: SuccessFactorsTo maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.
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Metrics That Matter: An Intelligent Approach for IT Service Providers
Sponsored by: Autotask CorporationThis whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.
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Mobile, Social, Analytics Offer Promise but Demand New Metrics
Sponsored by: IBMA successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies. This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.
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The New CRM Metrics: Putting Them to Work
Sponsored by: TechTarget Customer ExperienceThere is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.
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HP Executive Scorecard: Real-time insights for IT management
Sponsored by: Hewlett Packard EnterpriseCIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.
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Implementing Cloud Storage Metrics to Improve Efficiency
Sponsored by: IntelAccess this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.
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Pentaho BI 4 Launch
Sponsored by: Pentaho CorporationThis presentation transcript is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Read to learn about the latest features including: interactive reporting, data discovery capabilities, and new user interface.
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Implementing Cloud Storage Metrics to Improve Efficiency
Sponsored by: IntelWhen moving to the cloud, storage metrics can significantly help to improve efficiency and capacity management, optimizing your SAN environment. Access this white paper to learn how these metrics can help you effectively manage your computing and traditional environments.
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Pentaho BI 4 - Power to the User
Sponsored by: Pentaho CorporationThis Q&A video is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Watch to learn about the latest features including: interactive reporting, data discovery capabilities, and new user interface.
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Choosing the Right Management Tools for Virtual Infrastructures
Sponsored by: Isilon SystemsLearn how to combat VM sprawl and other virtualization challenges with the right management tools, and develop the proper strategies to get the best possible ROI in this expert resource.
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Tips on evaluating, deploying and managing in-memory analytics tools
Sponsored by: Tableau SoftwareInterested in running queries against data stored in a computer's memory? Read this white paper to learn about in-memory analytics technology and how it can provide much faster analytical performance than traditional business intelligence (BI) tools. Before diving into this type of data analytics, check out this eBook to gain valuable knowledge.
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How Does your Service Measure Up? Getting to Grips with Metrics
Sponsored by: GoToAssistThis quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.
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2010 Asset Management Operations and Compensation Survey Findings
Sponsored by: Advent Software, IncIn this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing.
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Quick Guide: Getting to Grips with Service Desk Metrics
Sponsored by: Citrix Online UKThis quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.
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Application Performance Testing
Sponsored by: NeotysApplication performance is always in the minds of development lifecycle professionals. This e-guide explores effective strategies for managing some of the tradeoffs associated with application performance testing and monitoring. Learn performance testing strategies for improving application performance without touching a performance test tool.
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JBoss Operations Network: Measuring Business Impact and ROI
Sponsored by: Red HatIn today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.
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E-Guide: Performance Metrics: Evaluating your Data Storage Efficiency
Sponsored by: IBMPerformance metrics can help data storage pros judge the effectiveness of their enterprise data storage resources. For example, data storage efficiency can be measured in terms of capacity utilization or productivity (such as performance). Read on to learn how performance metrics can help you evaluate your data storage efficiency.
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The Truth about Agent vs. Agentless Monitoring
Sponsored by: uptime software inc.This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.