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Metrics Research

  • Focusing on SIEM Integration: A 6 Point SIEM Solution Evaluation Checklist

    Sponsored by: SearchSecurity.com

    Organizations should take careful consideration before implementing a SIEM solution. This expert e-guide will cover six points to consider before selecting a solution and explore the benefits it can bring to your business.

  • Time to Update Your Data Center Metrics

    Sponsored by: Nlyte Software

    IT teams have to evolve their data center facilities management strategies. The same old data center metrics won't cut the mustard anymore. Access this e-guide to learn about the new metrics to optimize your data center efficiency.

  • Multichannel Contact Centers: Metrics and Realities

    Sponsored by: Five9

    This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.

  • Contact Center Metrics and Performance Management

    Sponsored by: Five9

    This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.

  • Consult the new dictionary for customer experience KPIs

    Sponsored by: Oracle Corporation

    This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.

  • Contact Center Metrics for Customer Experience Success

    Sponsored by: Desk.com (A Salesforce Company)

    In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.

  • Best Practices: 10 must-have metrics and benchmarks for better recruiting

    Sponsored by: SuccessFactors

    To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting.

  • Metrics That Matter: An Intelligent Approach for IT Service Providers

    Sponsored by: Autotask Corporation

    This whitepaper details the growth in business analytics and how data can be leveraged to get a leg up on the competition.

  • Mobile, Social, Analytics Offer Promise but Demand New Metrics

    Sponsored by: IBM

    A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices.

  • The New CRM Metrics: Putting Them to Work

    Sponsored by: SearchCRM

    There is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.

  • HP Executive Scorecard: Real-time insights for IT management

    Sponsored by: Hewlett Packard Enterprise

    CIOs often struggle to gain business insight that will allow them to make well-informed decisions. This video presents a scorecard tool that tracks the business value that IT provides, including customer satisfaction and operational excellence. Learn how to gain visibility across your organization for greater IT and business alignment.

  • Implementing Cloud Storage Metrics to Improve Efficiency

    Sponsored by: Intel

    Access this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.

  • Pentaho BI 4 Launch

    Sponsored by: Pentaho Corporation

    This presentation transcript is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Read to learn about the latest features including: interactive reporting, data discovery capabilities, and new user interface.

  • Implementing Cloud Storage Metrics to Improve Efficiency

    Sponsored by: Intel

    When moving to the cloud, storage metrics can significantly help to improve efficiency and capacity management, optimizing your SAN environment. Access this white paper to learn how these metrics can help you effectively manage your computing and traditional environments.

  • Pentaho BI 4 - Power to the User

    Sponsored by: Pentaho Corporation

    This Q&A video is an in-depth look at Pentaho's BI 4 Enterprise Edition, a user-driven BI system. Watch to learn about the latest features including: interactive reporting, data discovery capabilities,  and new user interface.

  • Choosing the Right Management Tools for Virtual Infrastructures

    Sponsored by: Isilon Systems

    Learn how to combat VM sprawl and other virtualization challenges with the right management tools, and develop the proper strategies to get the best possible ROI in this expert resource.

  • Tips on evaluating, deploying and managing in-memory analytics tools

    Sponsored by: Tableau Software

    Interested in running queries against data stored in a computer's memory? Read this white paper to learn about in-memory analytics technology and how it can provide much faster analytical performance than traditional business intelligence (BI) tools. Before diving into this type of data analytics, check out this eBook to gain valuable knowledge.

  • How Does your Service Measure Up? Getting to Grips with Metrics

    Sponsored by: GoToAssist

    This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.

  • 2010 Asset Management Operations and Compensation Survey Findings

    Sponsored by: Advent Software, Inc

    In this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing.

  • Quick Guide: Getting to Grips with Service Desk Metrics

    Sponsored by: Citrix Online UK

    This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.

  • Application Performance Testing

    Sponsored by: Neotys

    Application performance is always in the minds of development lifecycle professionals. This e-guide explores effective strategies for managing some of the tradeoffs associated with application performance testing and monitoring. Learn performance testing strategies for improving application performance without touching a performance test tool.

  • JBoss Operations Network: Measuring Business Impact and ROI

    Sponsored by: Red Hat

    In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.

  • E-Guide: Performance Metrics: Evaluating your Data Storage Efficiency

    Sponsored by: IBM

    Performance metrics can help data storage pros judge the effectiveness of their enterprise data storage resources. For example, data storage efficiency can be measured in terms of capacity utilization or productivity (such as performance). Read on to learn how performance metrics can help you evaluate your data storage efficiency.

  • The Truth about Agent vs. Agentless Monitoring

    Sponsored by: uptime software inc.

    This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.

  • Optimizing the Virtual Environment

    Sponsored by: uptime software inc.

    In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.

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