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Knowledge Management Software Research

  • How to Select the Best ECM Platform for Your Company

    Sponsored by: SearchContentManagement

    With data expanding, and the need for central data consoles, ECM tools step in to help enterprises of all shapes and sizes capture, store and preserve content. But how do you know what ECM is right for your organization? In this buyer's guide, discover the benefits of a modern ECM platform, and decide what ECM is right for your organization.

  • State of the Industry — Content Services

    Sponsored by: Netwrix Corporation

    View this research report from AIIM to discover what kinds of critical information management problems users are trying to solve with content services, and learn how the spending patterns for content services are changing and evolving in the current landscape with insight from over 300 participants around the globe.

  • Connect & Optimize Office 365 with Intelligent Information Management

    Sponsored by: M-Files

    View this brochure to learn how M-Files can help your organization connect and optimize Microsoft Office 365 with intelligent information management.

  • Improve Efficiency & Control with Intelligent Information Management

    Sponsored by: M-Files

    In this leaflet, learn how to improve efficiency and control with intelligent information management. Discover the benefits of M-Files for Google G Suite, and decide if an intelligent information management system from M-Files is right for your organization.

  • Knowledge Management Gets Cognitive

    Sponsored by: Attivio

    Discover how to overcome the challenges of knowledge management in increasingly dispersed and complex working environments and find out how to move towards cognitive knowledge management that leverages natural language processing, machine learning, and analytics.

  • Supporting a Multichannel Contact Center

    Sponsored by: SearchCRM

    Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.

  • Improving Customer Service with Knowledge Management Systems

    Sponsored by: Salesforce.com

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • Improving Omnichannel Customer Service with Salesforce IoT Cloud

    Sponsored by: Salesforce.com

    Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.

  • The Knowledge Base of the Future: Five Cutting-Edge Ideas You Can Implement Now

    Sponsored by: KANA

    Building a reliable, extensive knowledge base is essential for delivering relevant, efficient customer experiences. It helps employees access information faster and enables customers to serve themselves. View this white paper to uncover five cutting-edge ideas to help you build a next-gen knowledge base.

  • Best Practices for Knowledge Management

    Sponsored by: KANA

    Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.

  • Bulletproof knowledge transfer - HP Knowledge Transition Accelerator for SAP

    Sponsored by: Hewlett-Packard Enterprise

    Access the following white paper to uncover a more effective, accurate, and faster knowledge-capture mechanism that reduces data-mining and system-specific knowledge transfer time. Read on to learn more.

  • Regain control: Advancing Information Management By Going Back to the Basics

    Sponsored by: Hewlett-Packard Enterprise

    This resource describes a back-to-basics approach to enterprise content management (ECM) that gives you the power to organize and properly manage the growing information volumes in your enterprise.

  • Knowledge Management: 5 Steps to Getting It Right the First Time

    Sponsored by: Oracle Corporation

    In this eBook, find 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.

  • The 5 Essential Elements of a Modern Knowledge Base

    Sponsored by: Bloomfire

    Access this white paper to gain expert advice on 5 essential features that need to be implemented within a knowledge base to ensure success within collaboration.

  • Measuring Return on Knowledge in a Big Data World

    Sponsored by: Coveo

    The speed at which business moves today, along with the sheer volume of data created by the social world, demands new approaches to interpreting data. This ebook offers a guide to big data. Read now to find out how to stay competitive and better serve your customers.

  • Top 8 Dynamic Case Management Myths Debunked

    Sponsored by: Eccentex

    Dynamic case management (DCM) has quickly become a hot topic in IT. But many IT professionals are still skeptical that DCM is anything more than just a fancy word for ECM or BPM. Read this expert guide to learn the truth about DCM, including how its collaborative abilities can help your breakdown organizational silos.

  • Is Social Media Transforming Your Business?

    Sponsored by: Oracle Corporation

    It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.  

  • Six Best Practices for Agent Knowledge Management

    Sponsored by: KANA

    Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.

  • IBM Lotus Notes and Domino

    Sponsored by: IBM

    IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days.

  • Tip Guide: Analytics in dynamic case management: Strategies, tactics and expert insights

    Sponsored by: IBM

    This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.

  • Social/collaborative trends, techniques and technologies for case management

    Sponsored by: IBM

    In this tip guide, consultant and ebizQ.com contributor Stephanie Quick explains the top social/collaborative trends, techniques and technologies involved in case management today.

  • How social/collaborative approaches can build bridges in case management

    Sponsored by: IBM

    In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.

  • Building on a BPM framework: Can it work for DCM?

    Sponsored by: IBM

    This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.

  • Four tried-and-true best practices for effective case management

    Sponsored by: IBM

    In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.

  • Using analytics in DCM: Techniques and tips for doing the job well

    Sponsored by: IBM

    Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information. This e-guide offers tips for combining DCM and analytics, which can help users spot trends and glean insights from case information.

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