IVR Research
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9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
Sponsored by: VoxeoThis brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
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Enhancing customer experience: first, do no harm
Sponsored by: AvayaBy reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
Sponsored by: inContactThis paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
Sponsored by: West InteractiveBy taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
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Automating Your Call Center Feedback
Sponsored by: Mindshare TechnologiesThe most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.