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IT Best Practices Research

  • Global Trend Report: How the 4th Industrial Revolution is Changing IT, Business and the World

    Sponsored by: Lumen

    Most C-suite leaders and IT decision makers (ITDMs) at large and medium-sized organizations around the world agree that the 4th Industrial Revolution will have a substantial impact on both society and the future of business. Access this white paper to view how this revolution will affect IT infrastructure and see the positions of ITDMs in numbers.

  • 5 Best Practices for Resilient, Reliable, Remote IT Services

    Sponsored by: ServiceNow

    This white paper offers 5 ITSM best practices that can help your IT services team provide employees with the support and services they expect while keeping costs low. Key best practices include providing remote IT services, separating incidents from service requests and making better use of service delivery data. Download now to read more.

  • IT Strategy is Dead: What’s Next?

    Sponsored by: ServiceNow

    If IT leaders want to become essential to business success, they need to recognize that business strategy, not IT, is key. Download this white paper to learn what it takes for IT to become a crucial business partner via business strategy awareness.

  • How Verizon boosted product delivery with Dynatrace Software Intelligence

    Sponsored by: Dynatrace

    Read this case study to see how Dynatrace Software Intelligence was able to help Verizon capitalize on their agile cloud environment by improving logging and monitoring, as well as implementing comprehensive DevOps practices.

  • 4 Steps to Operational Resilience

    Sponsored by: ServiceNow

    Operational resilience is defined as ‘the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from and adapting to such events.’ View this white paper to learn 4 steps to operational resilience.

  • Monitoring & Alerting: Best Practices Guide

    Sponsored by: LogicMonitor

    Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.

  • Best Practices for Effective IT Alerting

    Sponsored by: LogicMonitor

    Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.

  • Chapter 13: IT Troubleshooting

    Sponsored by: McGraw Hill

    Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.

  • IT Administrator’s Guide for Managing a Remote Environment

    Sponsored by: JumpCloud

    For IT administrators, the rapid shift towards an all-remote work environment has had several unprecedented challenges. This white paper offers 8 pieces of advice for IT admins to better manage and secure your remote workers, read on to get started.

  • Relating IT to Business Performance

    Sponsored by: StackState

    When Nationale-Nederlanden Bank was struggling to meet their SLAs, the company turned to StackState. Working with Stackstate, NN Bank was able to achieve high availability of 99.8%, increase their customer net promoter score to 11.6, and more. Download the case study to learn more about NN Bank’s experience.

  • 7 Steps to Switch from On-Premises ITSM tools to the Cloud

    Sponsored by: ServiceNow

    On-premises ITSM tools are quickly becoming outdated, but the invested time and money makes it hard to see reasons to switch. This guide walks organizations through 7 steps to switch from on-premises ITSM tools to the limitless cloud, including planning framework and assembling the right team.

  • Infographic: 2020 APAC Media Consumption Study

    Sponsored by: ComputerWeekly.com

    In this infographic, we show the results of our 2020 Media Consumption Survey for the Asia-Pacific region. Find out who is part of the buying team and what do we know about the "final decision maker".

  • Deloitte achieves new levels of productivity and client services through global standardization

    Sponsored by: ServiceNow

    In this case study, learn how Deloitte was able to unify inconsistent IT management approaches and streamline workflows with the help of ServiceNow.

  • Introduction to Perspectium

    Sponsored by: ServiceNow

    This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.

  • Begin your modernization journey

    Sponsored by: ServiceNow

    In this session, we will talk about Ahlstrom-Munksjö’s 6-year transformation journey through Mergers and Acquisitions and the expansion of ServiceNow product modules within a Global Enterprise.

  • Get ready to begin your optimization journey

    Sponsored by: ServiceNow

    In this presentation, DNB Bank in Norway shows their ongoing journey towards greater transparency and business involvement in both IT delivery models and IT financial management with ServiceNow.

  • Thriving in the New Normal

    Sponsored by: OpsRamp

    MSPs must adapt to remain relevant in the enterprise. Traditional MSPs face shrinking margins and tougher competition as the major cloud providers have vastly extended and matured their offerings. Download this eBook for 5 ways MSPs can re-pivot now, and in the coming months, to cement their place in the IT ecosystem.

  • IT leaders say SAP migration is critical to business success

    Sponsored by: Ensono Limited

    In this infographic, explore results from Ensono’s recent survey of IT leaders and their plans surrounding SAP cloud migration.

  • Getting Started with ITAM

    Sponsored by: ServiceNow

    A surprising number of companies have a lax approach when it comes to tracking and managing their IT hardware and software instances. This reality opens companies up to massive compliance and security risks. Access this Gorilla Guide to learn why IT asset management can help you avoid problems before they happen, and how you can get started.

  • Achieving IT Asset Management Success

    Sponsored by: ServiceNow

    You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.

  • IT Asset Management Book of Knowledge

    Sponsored by: ServiceNow

    Dive into this paper to get a recap of ServiceNow’s Knowledge 2020 user conference; specifically, the K20 breakout sessions spanning IT asset management topics and related thought leadership sessions.

  • 2020 Media Consumption Series - Who

    Sponsored by: ComputerWeekly.com

    In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out who is part of the buying team and what do we know about the "final decision maker".

  • 2020 Media Consumption Series - When

    Sponsored by: ComputerWeekly.com

    In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out what to do when IT buyer's are ready to talk to vendors, and how to prepare for the first meeting.

  • 2020 Media Consumption Series - What

    Sponsored by: ComputerWeekly.com

    In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out what prospects' advice is for your content creation team and what data users are willing to share in exchange for quality content?

  • Elevating ITAM with Workflow

    Sponsored by: ServiceNow

    For many organizations, ITAM efforts are limited to the rows and columns of a spreadsheet. Save a copy of this 48-page eBook to learn how ITAM should work within real-world enterprises—and beyond the spreadsheets.

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