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IP Contact Centers Research

  • Remote Agent Solution for Home and Office

    Sponsored by: AudioCodes

    In this white paper, learn how AudioCodes’ WebRTC Endpoint and One Voice product suite can help contact center employees work from home by providing an internet-based solution that’s easy to manage and maintains enterprise grade voice quality.

  • AudioCodes Case Study

    Sponsored by: AudioCodes

    PCI Pal’s unique requirements demanded an SBC solution that went beyond standard functionality. In this case study, learn how AudioCodes Mediant VE and CE SBCs running in AWS delivered a unique solution for protecting contact center customers’ sensitive credit card data in compliance with the requirements of PCI DSS.

  • Tim Horton Children’s Foundation Implements ShoreTel for Reliable Unified Communications

    Sponsored by: ScanSource & ShoreTel

    Discover how one organization improved reliability, increased employee productivity, and lowered TCO by implementing a new unified communications and VoIP solution to increase communications.

  • ShoreTel Unified Communications Platform: Easy to Deploy, Use, and Manage

    Sponsored by: ScanSource & ShoreTel

    Learn about a purpose-built for IP platform that can help you fully integrate rich communications capabilities across your organization to increase connectivity and boost productivity.

  • Revolutionizing Patient Care Through Communications

    Sponsored by: Avaya

    Learn how you can improve the efficiency and productivity of nurses providing patient care, as well as how they work with each other, physicians and other staff. This allows professionals to spend more time providing “hands-on” care to patients, and less time on coordination of that care.

  • SAP Business Communications Management Rapid-Deployment Solution

    Sponsored by: SAP America, Inc.

    See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.

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