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Help Desk Management Research

  • The True Costs of E-mail Encryption

    Sponsored by: Trend Micro

    Currently, e-mail encryption is a bit of a paradox. Large organizations understand and want privacy, but e-mail encryption technology is too in-depth for mass usage. Fortunately things are changing. Read this paper to learn so much more.

  • Service Desk Consolidation Cuts Costs and Increases Service Quality

    Sponsored by: BMC Software, Inc.

    The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

  • Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs

    Sponsored by: BMC Software, Inc.

    Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

  • Four ways HP productivity tools can help increase IT availability

    Sponsored by: Hewlett Packard Enterprise

    Learn how to save IT admins time and effort by reducing general maintenance demands. This white paper discusses ways minimize help desk calls and simplify application deployment processes.

  • Improve Your Business through Best Practice IT Management

    Sponsored by: Kaseya

    This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

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