Customer Support Software Research
-
Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now.
-
Infographic: 5 differences between call centers and contact centers
Sponsored by: TechTarget ComputerWeekly.comCall centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
-
A Computer Weekly buyer's guide to digital customer experience
Sponsored by: TechTarget ComputerWeekly.comThe pandemic has brought on changes to how organisations and their customers interact. In this 15-page buyer's guide, Computer Weekly looks at why firms need to adapt, what customer and employee experience has in common and what companies are doing to update the digital customer experience.
-
Computer Weekly - 12 October 2021: How AI - and puffins - are boosting renewable energy
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we find out how an artificial intelligence system for tracking puffins could help boost renewable energy use. We examine the often-overlooked, but often damaging, diversity issue of age discrimination in tech. And we look at the key considerations when choosing enterprise cloud file services. Read the issue now.
-
Avon calling: what happens when lockdown eliminates your business model?
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.
-
An Introduction to ABM Scoring
Sponsored by: TechTargetDownload this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.
-
Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.
-
MicroScope: Steering IT in the right direction
Sponsored by: MicroScopeAn issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.
-
Create a Great CX Strategy in 6 Steps
Sponsored by: FourNetHow can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
-
The Role Technology Plays in Patient Engagement
Sponsored by: ServiceNowDownload this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
-
Advanced self-service platforms open new customer frontiers
Sponsored by: TechTarget Customer ExperienceCustomer service and self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Read this e-book to learn what works, what doesn't and what needs improvement.
-
Guide to Better CX: AI, Chatbots, and More
Sponsored by: ServiceNowWhat's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
-
Achieve CX Optimization with Call Center Transformation
Sponsored by: SquelchIn this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
-
Transforming Customer Support with Artificial Intelligence Capabilities
Sponsored by: ZendeskDownload this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
-
6 Customer Service Channels You Need to Support
Sponsored by: FreshworksInside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
-
Taking on Virtual Agents to Handle Global Smartphone Users
Sponsored by: ConvergeOneExplore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
-
Creating a Positive Customer Experience with 15 Steps
Sponsored by: ConvergeOneExplore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
-
Content personalization tools sharpen focus on customers
Sponsored by: TechTarget Content ManagementNew content personalization tools help more organizations, including Amazon, target customers. In the process, Jeff Bezos has become the world's richest man.
-
Virtual agents not yet ready for primetime customer service
Sponsored by: TechTarget Customer ExperienceIn this age of software automation, virtual agents can't replace humans at call centers. Yet chatbots can help assist customers and create new efficiencies.
-
CRM Chatbots of Tomorrow Approach and Engage Customers
Sponsored by: TechTarget Customer ExperienceThroughout this handbook, explore the benefits of a chatbot-populated future of AI and why CRM chatbots on social platforms are the new AI-driven CRM tools changing how companies service customers and close sales.
-
Customer analytics techniques boost sales and service strategies
Sponsored by: TechTarget Customer ExperienceIn this expert handbook, learn how cutting-edge companies are applying rapidly evolving analytics tools to find more prospective customers and better improve their experiences after the initial sale. Plus, discover more about the human factors that not even new analytics can replace.
-
Boost Contact Center Service (Without Adding Agents)
Sponsored by: NICEContact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
-
How CPQ is Changing: AI, Machine Learning and More
Sponsored by: Pros Inc.The configure price quote (CPQ) technology market is consolidating – but its importance in speeding up front-office processes and enhancing the customer experience continues to grow. In this e-guide, learn how CPQ is evolving within the changing market.
-
E-Commerce Technologies & Trends Changing the Customer Experience
Sponsored by: AdyenWhen it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year.
-
Analysts Tackle Digital Transformation, CX Struggles
Sponsored by: Dell EMC and Intel®Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers.
