Customer Service Research
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Marketing strategies to improve customer understanding
Sponsored by: TechTarget Customer ExperienceIn our customer-centric market, the voice of the consumer is having a major effect on day-to-day business decisions. This expert e-guide reveals tips and advice to help readers utilize marketing strategies to best improve the customer experience and understanding.
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SearchCRM.com E-Guide: Optimizing the customer experience with CRM
Sponsored by: TechTarget Customer ExperienceThis expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
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Is Your Strategy as Smart as Your Customers?
Sponsored by: IBMIn this white paper learn the Smart Commerce strategy developed by IBM, designed around customer needs, aspirations, and behavior. This paper goes in depth on each of the four key components of the strategy, demonstrating the work they've done with some of the top names in sports to deliver the Smarter Commerce experience.
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How Luxury Brands Can Reach The Growing Market in China - Presentation transcript
Sponsored by: CDNetworksThis presentation transcript explains how your business can leverage a global content delivery network (CDN) to increase application performance and deliver reliable ecommerce services to customers across the globe.
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The mini-guide to social customer service
Sponsored by: Salesforce.comSocial media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
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Smarter Commerce for Consumer Products
Sponsored by: IBMThe connected customer is changing the way you must conduct business. In order to comply with your customers' demands, you must change the way your products are sourced, manufactured and distributed. Smarter commerce enables this, allowing you to transform how quickly you can manage and adapt your source, market, sell and service processes.
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Social Customer Service: The Pivotal Driver of the Social Enterprise
Sponsored by: LiveOpsRead this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
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A smarter approach to CRM: An IBM perspective
Sponsored by: IBMWith instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms.
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Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management
Sponsored by: KANACheck out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.
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Will Your Customers Really Wait for You to Get Service Experience Right?
Sponsored by: KANAIn order to prosper in today’s challenging environment, delivering high quality customer service is critical. This paper outlines an approach to building a solid customer service strategy and addresses common challenges as well as tips for avoiding and overcoming pitfalls.
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Six Best Practices for Agent Knowledge Management
Sponsored by: KANAKnowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
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Business Case for Integrated Unified Communications and Contact Center Solution
Sponsored by: ShoreTel - OLDIn this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.
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Service. Smarter. Redefining commerce in the age of the customer
Sponsored by: IBMAccess this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
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Buy. Smarter. Redefining commerce in the age of the customer
Sponsored by: IBMAccess this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
Sponsored by: DMG ConsultingThis paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM
Sponsored by: TechTarget Customer ExperienceThis edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Cloud Provider’s Wish List: The Need for Management and Reporting Tools
Sponsored by: Visual Network SystemsUncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
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Smarter Customers, Smarter Commerce: Innovations in the Banking Industry
Sponsored by: IBMBanks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.
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SearchBusinessAnalytics.com Tip Guide: Advanced analytics key component for ‘decision management systems’
Sponsored by: Sybase, an SAP companyThis tip guide offers an explanation from industry expert James Taylor as to why every customer should not be treated the same in today's ever-evolving business environment. Taylor details why decision management systems involving automation are essential to making successful strategic and operational decisions that please your customers.
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8 contact center best practices
Sponsored by: Salesforce.comRead this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
Sponsored by: VoxeoThis informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
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9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
Sponsored by: VoxeoThis brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
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Is Your CRM Solution Keeping Up with the Times?
Sponsored by: Oracle CorporationIn this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor.
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Deliver a Superior Cross-Channel Commerce Experience
Sponsored by: Oracle CorporationWith the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.
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Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce
Sponsored by: Oracle CorporationRead this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.