ComputerWeekly.com Research Library

Powered by Bitpipe.com

Customer Service Research

  • Digital Transformation in the Financial Industry 5 Steps to Customer Centricity

    Sponsored by: Hitachi Vantara

    Download this white paper, which lays out 5 steps for financial services institutions to take when pushing for a customer centric digital transformation.

  • Top 5 CX Technology Trends for Midsize Contact Centres

    Sponsored by: Genesys

    Download this whitepaper, which dives into 5 key trends of CX that will impact call center success heading into 2020.

  • Magic Quadrant for Personalization Engines

    Sponsored by: Adobe Inc

    Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.

  • Case Study: How ShipSticks.com Improved Efficiency and Customer Service with ActivTrak

    Sponsored by: ActivTrak

    Businesses are often aware of inefficiencies of customer service caused by flawed employee workflows, but struggle to address these issues appropriately. Download this case study to explore 1 business's experience implementing an employee monitoring workflow tool, and the customer service benefits it provided.

  • 7 Secrets to Winning New Clients

    Sponsored by: RapidFire

    Download this white paper to discover a 7-step approach for capturing new clients as an MSP and learn how to use them in your enterprise to win new customers and to streamline the onboarding process.

  • Driving Business Performance through Application Performance Management

    Sponsored by: SolarWinds, Inc.

    In a recent GigaOm study, SolarWinds asked several context-setting questions, to look at the evolving role of APM and monitoring tools with respect to business and customer value delivery. Download this report to explore key findings.

  • Incident Management in the Age of Customer-Centricity

    Sponsored by: xMatters, Inc.

    In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.

  • Swiss Re Extends One-Stop Service Delivery from Employees to Customers with ServiceNow

    Sponsored by: ServiceNow

    Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.

  • Foundation for Digital Transformation

    Sponsored by: Infovista

    In this EIQ report, gain an understanding of the impact of new consumer expectations on applications, digital transformation and networking systems initiatives within retail, manufacturing and banking/finance industries.

  • The UK Contact Center Decision-Maker’s Guide 2018-19

    Sponsored by: 4Net

    The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations. Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues.

  • Magic Quadrant for Contact Center as a Service, North America

    Sponsored by: NICE inContact

    Contact center as a service (CCaaS) solutions are becoming the preferred deployment model for many contact centers in North America. In Gartner report, discover 9 vendors and their features designed to help application leaders responsible for customer service and support technology.

  • Transforming Customer Experience in Financial Services

    Sponsored by: Appian

    In this webinar, Appian thought leaders Michael Heffner and Todd Marthaler discuss why some financial institutions struggle to create personalized experiences that drive satisfaction and how new technologies can help leverage existing investments while modernizing contact center CX.

  • Transforming Customer Experience in Life Sciences

    Sponsored by: Appian

    Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.

  • The Appian Intelligent Contact Center

    Sponsored by: Appian

    Watch this webinar to learn how leading organizations are transforming their CX with a unified customer view, universal agents, and seamless customer engagement to deliver the CX modern customers expect.

  • Going Beyond ROI with ROX

    Sponsored by: Contentstack

    The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.

  • Pitching to Win: Creating Successful Proposal Presentations

    Sponsored by: Upland Qvidian

    Proposal presentations are a critical factor in winning deals - it’s your chance to connect with your buyer in a way that a 2-dimensional proposal can’t. Watch this on-demand webinar with Susan Hanning of Strategic Proposals, where she walks through top tips to make your presentations engaging, compelling and memorable.

  • 5 Tips For Improving Customer Experience In Retail

    Sponsored by: Dropbox

    Shoppers want a seamless customer experience (CX) when they interact with brands. They want to quickly find the items/services they need and have meaningful interactions with their brand of choice along the way. Use this white paper for 5 tips that will help you improve your CX, and better meet demanding customer expectations.

  • The Omnichannel Maturity Assessment

    Sponsored by: IBM

    Having an omnichannel program in place is vital for modern retailers. However, only 38% of retailers surveyed reported that they have the right processes in place to execute on a consistent omnichannel fulfillment strategy. Download this Forrester report to explore how to measure the maturity of your omnichannel program and adjust accordingly.

  • Best Practices: Creation and Optimization of Your Customer Reference Program

    Sponsored by: Upland RO Innovation

    Read this e-book for best practices and tips from your peers designed to help B2B sales, marketing and customer reference management professionals create a thriving customer reference program.

  • Miami HEAT Delivers Realtime Personalized Digital Experiences with a Headless CMS

    Sponsored by: Contentstack

    The Miami HEAT needed a more flexible, scalable CMS. By moving to Contentstack headless CMS and focusing on mobile, the HEAT gained additional customer visibility which helped this deliver next-level personalization. Read this case study to learn how they crafted an award-winning app that drove sales and brand engagement.

  • Six Tips to Winning More Deals

    Sponsored by: Upland Qvidian

    To increase chances of winning more deals—organizations need to be aware of the necessity in employing both a reactive and proactive approach to sales proposals. Use this white paper for 6 tips for proactive sales proposals that will help you win more deals and partnerships.

  • Upgrade/downgrade Subscription Changes on the Fly

    Sponsored by: Fusebill

    As a subscription-based business, you need to capitalize on any opportunity to optimize your customer lifecycle for growth—this means you need subscription agility. Read this white paper to learn how to optimally adjust your subscription rates—and how to do it on-command.

  • 5 Priorities for Providing a Successful Customer Experience

    Sponsored by: InMoment

    According to research from Digital Banking Report, financial services organizations must focus on 5 crucial CX priorities in order to meet the needs of their evolving clients—read this white paper to find out what they are.

  • 3 Rules for Choosing the Right Metrics to Track Your Customer Experience Success

    Sponsored by: InMoment

    Many of today’s brands depend on data to help them better understand their customers, predict behavior, and make better business decisions. Because of this, CX has driven measurement and metrics to reach a whole new level. Read this white paper for 3 steps to help you choose the right metrics to measure your future CX success.

  • The Future of the Field Service Workforce

    Sponsored by: Field Nation

    The following white paper digs into the evolution of the field service labor market. Download now to discover 4 different models that organizations can use to improve their field service workforce and to empower revenue growth.

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

ComputerWeekly.com Research Library Copyright © 1998-2019 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.