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Customer Service Best Practices Research

  • Top 10 retail technology stories of 2019

    Sponsored by: ComputerWeekly.com

    Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?

  • 360 View: Enhance and scale your customer experience strategy

    Sponsored by: Adobe Inc

    Open this webcast to review the key ways you should be engaging customer in modern contexts, and how you can leverage audience analytics for more effective connections.

  • The Total Economic Impact of Adobe Sign

    Sponsored by: Adobe Inc

    While signing processes seem menial at first glance, they make a surprising impact on your customer experience – one of the major priorities in modern business. Download this Forrester report on the business and CX value along with ROI of an e-signature tool like Adobe Sign.

  • Digital Transformation in the Financial Industry 5 Steps to Customer Centricity

    Sponsored by: Hitachi Vantara

    Download this white paper, which lays out 5 steps for financial services institutions to take when pushing for a customer centric digital transformation.

  • Top 5 CX Technology Trends for Midsize Contact Centres

    Sponsored by: Genesys

    Download this whitepaper, which dives into 5 key trends of CX that will impact call center success heading into 2020.

  • Magic Quadrant for Personalization Engines

    Sponsored by: Adobe Inc

    Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.

  • 7 Secrets to Winning New Clients

    Sponsored by: RapidFire

    Download this white paper to discover a 7-step approach for capturing new clients as an MSP and learn how to use them in your enterprise to win new customers and to streamline the onboarding process.

  • The UK Contact Center Decision-Maker’s Guide 2018-19

    Sponsored by: 4Net

    The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations. Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues.

  • Transforming Customer Experience in Life Sciences

    Sponsored by: Appian

    Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.

  • Navigating the CX Technology Landscape

    Sponsored by: Avtex

    View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.

  • CX Technology Could vs. Should

    Sponsored by: Avtex

    View this webinar to uncover what your organization should be doing with CX technology. Inside, you'll glean expert insight into today's current CX landscape. Review 4 considerations to take into account when contemplating a CX platform investment, and unlock tips for basing your platform decision.

  • Improving Customer Experience Through Enhanced Employee Experience

    Sponsored by: Avtex

    View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.

  • Why Aren't Your Self-Service Options Landing?

    Sponsored by: Coveo

    Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.

  • InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity

    Sponsored by: Avtex

    How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.

  • 6 Reasons Customer Experience Management is the New Enterprise Marketing

    Sponsored by: Contentstack

    In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.

  • The Total Economic Impact of Adobe Analytics and Adobe Audience Manager

    Sponsored by: Adobe Inc

    View this Forrester Total Economic Impact report to uncover the potential ROI of an Adobe Analytics and Adobe Audience Manager adoption, and decide if Adobe is right for your organization's customer experience goals.

  • Increase Customer Satisfaction by Focusing on the Citizen Experience

    Sponsored by: Avtex

    In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.

  • Create a Great CX Strategy in 6 Steps

    Sponsored by: 4Net

    How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.

  • Content Modeling and Headless CMS: A Match Made for the Future of Content

    Sponsored by: Contentstack

    What is content modeling and how can it help your online retail organization improve CX and drive sales? View this article to get all the information you need on content modeling, and learn how to create an effective content model for your organization.

  • How AppNeta Is Using Intent Data to Re-Envision Demand Gen and Successfully Fuel Pipeline

    Sponsored by: TechTarget

    In this e-book, discover how AppNeta surpassed their lead expectations by re-envisioning their existing demand generation strategy with TechTarget Priority Engine. Review Priority Engine product features and benefits, and decide if Priority Engine is right for your organization.

  • CRM Special Report

    Sponsored by: Avtex

    CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..

  • Call Center Quality Assurance Guide

    Sponsored by: CallMiner

    In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.

  • Talkdesk: Enterprise Cloud Contact Center for the Digital World

    Sponsored by: Talkdesk

    In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.

  • Revving Your Salesforce Community Engine: See How 5 Great Brands Are Leveraging Search to Drive More Engagement and Better Self-Service

    Sponsored by: Coveo

    View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.

  • 4 Critical Business Challenges Faced by Support

    Sponsored by: Coveo

    Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.

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