Customer Self Service Research
-
Yahoo, Amex talk up different customer service approaches
Sponsored by: Infor CRMAccess this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.
-
Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
Sponsored by: Avaya Inc.This white paper provides the three best practices for today's profitable contact centers.
-
Mobile Devices: Changing the Way You'll Service Your Customers
Sponsored by: Interactive Intelligence, Inc.Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
-
Retail Forever Transformed a quiet storm ignited by the iPad
Sponsored by: Apperian, Inc.Discover how Apperian’s EASE assisted one retail company with the deployment and management of applications.
-
Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth
Sponsored by: Oracle CorporationE-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach.
-
Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified
Sponsored by: AspectThis paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
-
The Future of Web Content Management
Sponsored by: Ektron, Inc.When a content management team is no longer enough to successfully attract and retain customers, what does the future hold for content management? How does context fit into the picture?
-
Customer Communication Management
Sponsored by: Pitney Bowes Business InsightCCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
-
Red Hat JBoss Portal Platform: Our Value Proposition
Sponsored by: Red HatWeb portals give organizations the opportunity to deliver a tailored web experience to a range of end users. View this white paper to learn how portals are utilized to share information and provide online self-service. it explains the value of sites based on portals.
-
Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs
Sponsored by: AspectUnderstanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.