Customer Self Service Research
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Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction
Sponsored by: Enigma, Inc.This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs.
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Mobile Devices: Changing the Way You'll Service Your Customers
Sponsored by: Interactive Intelligence, Inc.Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users.
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How Automated Contact Services Help One Health Center Reduce Missed Appointments
Sponsored by: MicrosoftIn this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service.
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Limitations of Customer Self-Service for Contact Centers
Sponsored by: ServiceNowToday's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.
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Yahoo, Amex talk up different customer service approaches
Sponsored by: Infor CRMAccess this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.
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9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
Sponsored by: VoxeoThis brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
Sponsored by: VoxeoThis informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
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Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs
Sponsored by: AspectUnderstanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
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Proactive PC Support Improves Service and Lowers Total Cost of Ownership
Sponsored by: Intel CorporationRead this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
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Driving multichannel engagement with the voice of the customer
Sponsored by: Oracle CorporationIn this e-guide you will learn how the right infrastructure can allow your marketers to harness your existing data to create seamless, integrated experiences for your customers on any channel.