Customer Self Service Research
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Supporting a Multichannel Contact Center
Sponsored by: TechTarget Customer ExperienceConsult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
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Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
Sponsored by: TechTarget ComputerWeekly.comIn this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
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Retail Fashion Market RFID Solutions
Sponsored by: Motorola SolutionsThis whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
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Content personalization tools sharpen focus on customers
Sponsored by: TechTarget Content ManagementNew content personalization tools help more organizations, including Amazon, target customers. In the process, Jeff Bezos has become the world's richest man.
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The Role Technology Plays in Patient Engagement
Sponsored by: ServiceNowDownload this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
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Enhancing customer experience: first, do no harm
Sponsored by: AvayaBy reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
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Create a Great CX Strategy in 6 Steps
Sponsored by: FourNetHow can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
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Analysts Tackle Digital Transformation, CX Struggles
Sponsored by: Dell EMC and Intel®Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers.
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An Integrated Solution for Context-based Customer Experience Management
Sponsored by: AvayaMoving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing together state-of-the art applications, fully preserving customer context.
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Realizing the True Value of Online Self-Service and E-Billing
Sponsored by: Oracle CorporationCustomer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
