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Customer Self Service Research

  • Trends in Creating MSP Value: A 2020 View

    Sponsored by: Asigra

    Written with MSPs in mind, this ESG white paper explains how to establish healthy channel relationships, both with customers and partners, to foster growth and profitability. Download it now to improve the value of your MSP by reviewing 3 MSP success factors, 5 essentials for a healthy business model, and more.

  • 2020 Digital Trends in Asia Pacific

    Sponsored by: Adobe Inc

    To encourage CX prioritization, it is crucial to learn about 2020 developments that will inform their marketing strategy. Read this e-book to discover 3 key developments for APAC marketers that, along with technology investments do just that.

  • Nampa School District's ITSM Success Story

    Sponsored by: Serviceaide

    Discover how an underperforming IT Department in Nampa School District turned itself into an exceptional customer service organization with a new service management tool.

  • Talkdesk: Enterprise Cloud Contact Center for the Digital World

    Sponsored by: Talkdesk

    In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.

  • 4 Solutions to the Toughest CX Puzzles

    Sponsored by: 8x8, Inc.

    Falling short of CSAT goals? NPS sagging? Wondering if a single complaint is widespread? Customer experience puzzles can be confounding. Download this infographic to explore 4 methods that can help you get to the bottom of CX issues and see improvements fast.

  • Reimagining Customer Experience

    Sponsored by: Vonage

    Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.

  • Supporting a Multichannel Contact Center

    Sponsored by: SearchCRM

    Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.

  • AI Chatbot Buyers Guide: How to pick the right chatbot for your organization.

    Sponsored by: LogMeIn, Inc.

    Whether you're looking for an AI-powered chatbot for HR, IT, or customer service – the primary task it will be used for will dictate what tool to get. Download this 11-point checklist for guidance when purchasing an AI chatbot.

  • E-Commerce Technologies & Trends Changing the Customer Experience

    Sponsored by: Adyen

    When it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year.

  • A contact center manager's guide to integrating self-service

    Sponsored by: KANA

    Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.

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