Customer Satisfaction Research
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Cybersecurity and Privacy Compliance: The Delicate Balance
Sponsored by: TechTarget SecurityThis handbook explores the challenges inherent in ensuring cybersecurity and maintaining user privacy, tackling the latest data governance strategies to find solutions that strike a balance between the two imperatives.
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Cisco Collaboration Endpoints
Sponsored by: Global KnowledgeThis white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
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Transforming the Value Chain with Data-Driven Insights
Sponsored by: IBMThis resource explores how your business can transform B2B transactional information into valuable insights in near-real-time, enabling you to operate a high-performing value chain without the cost and complexity of maintaining in-house analytics infrastructure.
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The Forrester Wave™: Web Content Management Systems, Q1 2015 - Forrester wave
Sponsored by: SitecoreThis report by Forrester evaluates 10 WCM vendors on current offering, strategy, and market presence to help you pinpoint a solution that delivers the right digital experiences to your customers.
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Take Advantage of Multi-Channel to Improve Your CEM
Sponsored by: IBMIn this e-guide, explore the business-driving benefits of integrating your data across all channels. Additionally, discover the latest contact center technologies that will boost customer service with multi-channel support.
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Digital Clarity Group — Successful Customer Experience Calls for Customer Insight
Sponsored by: SitecoreIn thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers.
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Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers
Sponsored by: SitecoreIn this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer.
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6 Steps to Smashing Silos in Your Business
Sponsored by: TeradataThis informative resource explains the steps that business leaders can take to prevent and break down silos within their organizations, particularly within marketing departments.
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How Companies Know Which Customers Will Buy—And Who Will Buy More
Sponsored by: TechTarget Customer ExperienceThis expert guide examines the ways in which companies are utilizing marketing automation software and customer personalization techniques to better target customers.
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The Age of Social Media: Lead Generation and Brand Authenticity
Sponsored by: MarketoThis white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit.
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Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking
Sponsored by: MicrosoftThis brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
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3 Pillars of Customer Experience in Today's Connected World
Sponsored by: Salesforce.comAccess this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
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Expert Advice: E-Commerce and Social Media Drives CRM
Sponsored by: IBMAccess this expert guide to discover how businesses can improve their CRM strategies to ensure customers remain in control and satisfied with the user experience.
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Putting Customers on the Map With Geolocation Apps
Sponsored by: TechTarget Customer ExperienceThis e-book chapter is a guide to geolocation apps—what they are, what they do, and how they can benefit companies and their customers. You'll learn why providing a consumer with the right information at the right time is necessary in today's marketplace and look at the hurdles blocking widespread use of location-based data and analytics.
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Moving Forward with CRM: Key Trends and Technologies
Sponsored by: IBMThis expert e-guide uncovers key CRM technologies and trends, and explores the best ways to measure the real value of an investment in social CRM.
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Calculating Customer Lifetime Value: Analysis to Loyalty
Sponsored by: LookerTune into the following webinar to learn what it takes to accurately calculate customer lifetime value and how by doing so successfully, you can drive improvements across all aspects of you company.
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Take Advantage of Multi-Channel to Improve CEM
Sponsored by: Five9In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
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Old-Hat Technologies Put a Cap on Customer Care
Sponsored by: TechTarget Customer ExperienceContact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
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Four Steps Toward Virtualising Your Contact Centre
Sponsored by: GenesysThe first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers? View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience.
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Best Practices for Improving Back Office Workforce Efficiency
Sponsored by: Genesys70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
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Leverage Data to Enhance Customer Experiences
Sponsored by: Invenio MarketingThis e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.
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Delivering Positive Multi-Channel Customer Experiences
Sponsored by: Microsoft IndiaThis essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.
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Transform Business: Explore Strategic Business Transformation Requirements
Sponsored by: Hewlett Packard EnterpriseFind out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements.
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Move Forward: Create a More Satisfying and Productive Omni-channel Experience
Sponsored by: Hewlett Packard EnterpriseFind out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience.
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BPS Edge: CEM The New Style of Customer Engagement Management
Sponsored by: Hewlett Packard EnterpriseFind out about the most recent customer engagement management innovations.