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Customer Satisfaction Research

  • Boosting Employee and Customer Morale with Meal Delivery

    Sponsored by: Uber

    This e-book explores how providing meals for your employees and customers can improve morale and their overall well-being. Read on to learn how to implement a strategy such as this to show your appreciation in these turbulent times.

  • Tyres4U disrupts traditional tire sales models with public cloud

    Sponsored by: Rackspace

    Read this case study to see how Australian tire company, Tyres4U, was able to build and implement the cloud-based, online retail platform they needed with the help of Rackspace.

  • Guide to Gamification Greatness

    Sponsored by: Noble Systems

    Check out this e-book to learn 10 best practices when developing a gamification strategy to achieve long-term success.

  • Orchestrating enterprise wide recovery from COVID-19

    Sponsored by: Fractal

    With stay-at-home orders and remote work, the era of streaming content is at an all-time high. Learn about the 3 enterprise-wide strategies that can help drive a consistent customer experience as the market continues to rise and fall here.

  • Cbus Embraces SD-WAN to Power Their Digital Transformation

    Sponsored by: Dimension Data

    Cbus has undertaken a multi-year transformation program putting in place the technology platforms they need to meet their member’s evolving customer service expectations. Underpinning this digital capability is a secure, private SD-WAN environment designed, deployed and managed with the help of NTT Ltd. Download this case study to learn more.

  • Strategies for building customer engagement during COVID-19

    Sponsored by: Twilio

    Access this e-book to learn 5 strategies to build trust and engagement during emergencies and observe the role of technology in the era of remote working.

  • Building a Modern IVR with Conversational AI

    Sponsored by: Twilio

    IVRs are central to many contact center strategies yet outdated systems can easily frustrate customers. So, what does it take to build a modern IVR with conversational AI, for example? Tune into this webcast to learn how and to view a demonstration of the process.

  • Blueprint for Mobile Customer Notifications

    Sponsored by: Twilio

    While people are ready and willing to receive notifications from the businesses they rely on, few businesses get this right. Read this white paper to learn how to send relevant notifications that will keep your customers engaged, happy, and ready to spend.

  • What is VoIP?

    Sponsored by: Verizon

    Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

  • The CX Balancing Act: Personalization Meets Respect for Customer Privacy.

    Sponsored by: Verizon

    Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.

  • Adding Value and Boosting Customer Experience with Intelligent Edge Services Demands a Network with Reach

    Sponsored by: TATA Communications

    This Forrester report helps I&O professionals rethink and redesign parts of their network infrastructure based on principles to create customer engagement. Download the report to learn more.

  • Playbook for a Modern IVR

    Sponsored by: Twilio

    Check out this e-book to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.

  • Six Key Ways to Reinvent the Customer Experience with IVR

    Sponsored by: Twilio

    Access this e-book to learn 6 key ways to reinvent the customer experience using your IVR, and then see exactly how to build one yourself.

  • Virtual Xperience20

    Sponsored by: Genesys

    Be prepared to meet these challenges with 20 videos full of the insights, best practices, and effective technology needed to create the customer experiences your business depends on. Access it here.

  • Intrado Guide: Creating Customer Personas

    Sponsored by: Intrado

    While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.

  • Winning the CX war

    Sponsored by: Verizon

    Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

  • 5 Rapid-response Digital Marketing Strategies to Win and Keep Customers

    Sponsored by: Avanade

    As businesses struggle through a turbulent economy and more competition than ever, a comparatively easy way to gain customers and earn their loyalty is by improving the experience you offer. Read on to learn 5 quick ways you can augment and improve your strategy for better business results.

  • Learn From Every Customer Conversation

    Sponsored by: Noble Systems

    Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

  • Americas: The CX Speed Seekers

    Sponsored by: Verizon

    Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented. So how do you improve the consumer experience for these customers? Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.

  • 7 Ways to Boost Webinar Engagement & Results

    Sponsored by: PGi

    63% of people are willing to spend up to 60 minutes watching a webinar, according to a recent survey. However, it is essential to keep your audience engaged in your presentation. In this interactive resource, explore 7 tips to keep your webinar audience coming back for more.

  • Avon calling: what happens when lockdown eliminates your business model?

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

  • The power of data: An Adobe report on the state of consumer data

    Sponsored by: Adobe

    Adobe wanted to get a better idea of global attitudes around customer data security, so they partnered with Advanis to conduct surveys with thousands of businesses and consumers around the world. Explore the results and key takeaways in this report.

  • Enterprises save millions by integrating Adobe Document Cloud with Microsoft 365

    Sponsored by: Adobe

    Forrester interviewed Adobe Document Cloud and Microsoft 365 customers and calculated the potential return on investment (ROI) over three years. Access this data sheet to explore the 5 key benefits Forrester discovered during their research.

  • From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%

    Sponsored by: Freshworks

    Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

  • Making the Switch: How 8 Companies Improved Customer Experience with Zendesk

    Sponsored by: Zendesk

    Businesses live and die with their customer experience, which can be a problem as your company grows and you need to scale up your customer service infrastructure. But it’s possible to provide an excellent customer experience at scale. Check out this white paper to learn how Uber, Airbnb, and Instacart scaled their CX without losing quality.

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