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Customer Satisfaction Research

  • The Power of The Critical Event Management Platform

    Sponsored by: EverBridge Inc.

    A reliable operational response automation system that leverages foolproof communications, collaboration, and orchestration can keep people safe and businesses running smoothly. Read this white paper to learn the 4 essential requirements for a robust operational response system and to ensure your data is always available.

  • 2020 Digital Trends: Deep Dive: Cultural Transformation

    Sponsored by: Adobe Inc

    Which is a bigger obstacle for customer experience (CX): outdated workflows or dwindling budgets? Adobe recently distributed a survey to over 12,000 CX leaders, gathering information about common pain points, successes, and changes in CX management. Read the results here to get the answers.

  • 7 Technology Trends Impacting the Human Experience in 2020

    Sponsored by: DMI Inc

    Discover the seven technology trends predicted to make the biggest splash in 2020’s human experience evolution, including swarm intelligence, digital twins, XR, and more.

  • Expert Roundtable: The Cost of Bad Customer Experience

    Sponsored by: Avtex

    Watch this webinar to explore the hidden costs of poor CX according to industry experts, and the steps you can take to gauge the impact bad experiences can have on your customers and your business.

  • Exploring the Actual Cost of Poor Customer Experience

    Sponsored by: Avtex

    It’s common knowledge that poor customer experiences can cost you a lot financially, both in terms of lost customers and prospects, as well as in the loss of repeat transactions—but what about the often-overlooked costs of poor CX? Explore what those are, and the effect they can have on your organization in this blog post.

  • Best Practices for Social Customer Service and Engagement

    Sponsored by: Avtex

    Businesses once leveraged social media solely as a marketing tool—the opposite of today’s organizations, who rely on it to address customer requests for information, support or service. Download this blog post to explore the best practices for social customer service and engagement amid the increasing importance.

  • 5 Ways to Modernize Your Customer Service with Data

    Sponsored by: Avtex

    Customers expect seamless, convenient, and personalized service across all channels and touchpoints. But that’s difficult to provide if interaction data is fragmented in multiple independent applications and departments. Watch this webinar to learn how you can properly leverage customer data to modernize customer service.

  • Deliver Great Customer Service with Microsoft Dynamics 365

    Sponsored by: Avtex

    Your customers expect fast, efficient and seamless customer service interactions across all channels, and using Avtex and Microsoft Dynamics 365 can make that possible. Watch this video to explore how uniting the 2 applications can help you improve your overall customer journey.

  • Top 10 retail technology stories of 2019

    Sponsored by:

    Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?

  • 360 View: Enhance and scale your customer experience strategy

    Sponsored by: Adobe Inc

    Open this webcast to review the key ways you should be engaging customer in modern contexts, and how you can leverage audience analytics for more effective connections.

  • Managing experiences across the customer lifecycle

    Sponsored by: Adobe Inc

    Customer experience is quickly becoming the centerpiece of business operations – those that ignore or neglect their CX will likely struggle to keep pace with competitors. Watch this webinar to see how Travelocity leveraged 5 pillars of CX to enhance their own customer-centric approach.

  • Digital Trends Webinar 2019: Data is the new everything and customer experience is king

    Sponsored by: Adobe Inc

    While technology is prevalent for virtually every business operation, the way these digital solutions coexist is, more often than not, disjointed and inefficient. Use this webinar to review 4 data-driven priorities that CX-centered businesses should pursue in 2020.

  • Trends in Creating MSP Value: A 2020 View

    Sponsored by: Asigra

    Written with MSPs in mind, this ESG white paper explains how to establish healthy channel relationships, both with customers and partners, to foster growth and profitability. Download it now to improve the value of your MSP by reviewing 3 MSP success factors, 5 essentials for a healthy business model, and more.

  • Incredible content, incredible experiences.

    Sponsored by: Adobe Inc

    Users want more personal experiences – which means the content you produce and share better align with those expectations or you lose out on those opportunities. Open this whitepaper to learn 3 ways you can create content that better aligns with CX goals, and intelligently personalizes for each user.

  • 2019 Digital Trends: Creativity in Focus

    Sponsored by: Adobe Inc

    With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.

  • 10 Talking Points from the Customer Insight & Analytics Exchange

    Sponsored by: Genesys

    With rising standards set by customer demands, businesses are forced to rely even more on their data to predict, contextualize, and personalize experiences. Read this white paper to explore 10 guiding question that you should consider when evaluating -- and possibly rebooting -- your approach to customer data analytics.

  • Banking on a Connected Future: FSI insights and inspiration from Connected Customer 2019

    Sponsored by: Genesys

    With 79% of customers believing self-service gives them control, this has to become a major priority for organizations providing digital banking services heading into 2020. Download this guide to explore how emerging innovations like AI, voice commands, and mobile messaging can play a role in improving digital banking experiences.

  • The Total Economic Impact of Adobe Sign

    Sponsored by: Adobe Inc

    While signing processes seem menial at first glance, they make a surprising impact on your customer experience – one of the major priorities in modern business. Download this Forrester report on the business and CX value along with ROI of an e-signature tool like Adobe Sign.

  • The UK Contact Centre Decision-Maker's Guide 2019-20

    Sponsored by: Genesys

    Download this 22-page guide to learn about 8 potential uses cases for AI within your own contact center.

  • Digital Transformation in the Financial Industry 5 Steps to Customer Centricity

    Sponsored by: Hitachi Vantara

    Download this white paper, which lays out 5 steps for financial services institutions to take when pushing for a customer centric digital transformation.

  • Top 5 CX Technology Trends for Midsize Contact Centres

    Sponsored by: Genesys

    Download this whitepaper, which dives into 5 key trends of CX that will impact call center success heading into 2020.

  • Magic Quadrant for Personalization Engines

    Sponsored by: Adobe Inc

    Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.

  • Digital Transformation 2.0 For FSI

    Sponsored by: Genesys

    Watch this video to explore tips for reshaping your customer experiences journey in 2020, and how to standout in the crowded financial services space.

  • 4 Principles of CX Transformation

    Sponsored by: Genesys

    Successful CX transformations all come down to understanding the foundational principles of how you service customers. Download these 4 principles of CX transformation to start your project without a hitch.

  • HSBC Australia: Unifying customer experiences

    Sponsored by: Pegasystems

    The key to modernizing marketing lies in tools that enable you to target consumers with the right contextual information, without overloading them. Click through to this overview to learn how HSBC Australia transformed their marketing processes and achieved 3 key results.

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