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  • Presentation Transcript: Eliminate Information Silos and Drive Customer Spend

    Sponsored by: Infor

    The need for top-notch CRM tools that enhance sales strategies has never been more vital. Leveraging traditional technologies can offer impressive benefits, but savvy businesses are taking it one step further. In this transcript, learn about a technology that integrates CRM with ERP to empower sales and drive your business forward.

  • CallPro CRM e-marketing features

    Sponsored by: CallPro CRM

    Does your customer relationship management (CRM) lack the agility and flexibility you need to effectively support sales and marketing professionals? Watch this webcast to learn about a CRM system that offers intelligent and flexible e-marketing capabilities with advanced follow-up features to help catch more prospects and close more sales.

  • A Proven Roadmap to Business Agility by Industry

    Sponsored by: IBM

    This ebook discusses 23+ stories about how you can use BPM, decision management, SOA and application infrastructure including virtualization and cloud to achieve business agility.

  • Cross-Channel Commerce: A Consumer Research Study

    Sponsored by: Oracle Corporation

    The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

  • IBM Smart Analytics System Demo

    Sponsored by: IBM

    This demo helps customers learn about IBM Smart Analytics System product offerings and benefits. 

  • Bell Rings in Improved Customer Address Information

    Sponsored by: DataFlux Corporation

    Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

  • Business-strength Geocoding: Ten requirements for more cost-efficient and effective business decisions

    Sponsored by: Pitney Bowes Business Insight

    Geocoding determines location by linking longitude and latitude coordinates with street address data. By identifying your best customers’ location and defining how to reach them most effectively you possess the ultimate decision making tool. Utilize the power of location intelligence to know the location of your customers, partners and competitors.

  • Customer Communication Management

    Sponsored by: Pitney Bowes Business Insight

    CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.

  • The End User Experience: The Working End User

    Sponsored by: Intel Technology Provider

    This presentation transcript will discuss the End User. Ultimately, all of us are trying to look after are our end users. It does not matter whether we are the supplier or the customer that is receiving goods. We are all end users in this world, and what we are trying to do is to look at the end user and actually think about how they work today.

  • Winning in Today's Environment: Six Imperatives for the Chief Sales Officer

    Sponsored by: Oracle Corporation

    Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.

  • Maximizing Customer Value with Oracle Business Intelligence Applications

    Sponsored by: Oracle Corporation

    This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.

  • Let Customer Feedback Do the Driving

    Sponsored by: SPSS Inc. Worldwide Headquarters

    As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

  • The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times

    Sponsored by: SAP America, Inc.

    In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.

  • The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times

    Sponsored by: SAP America, Inc.

    This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.

  • Sales Prospector Demo

    Sponsored by: Oracle Corporation

    View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.

  • Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought

    Sponsored by: IBM Line of Business

    This paper reveals key insights into what actually drives customer advocacy, as well as what grocers can do to improve the level of advocacy among their customer populations.

  • Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought

    Sponsored by: IBM

    Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

  • Maximizing Data Quality to Build Profitable Customer Relationships

    Sponsored by: Pitney Bowes Group 1 Software

    This white paper will help you understand the role of data quality in developing profitable customer relationships. Gain insight into the strategies and technologies that can help you get the most from your customer-facing systems.

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