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Customer Profiles Research

  • A Blueprint for Enhanced Citizen Experiences

    Sponsored by: Adobe

    In this report, Adobe closely examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information at the right time to individual citizens in 2021 and beyond. Read on to view these critical takeaways.

  • Journey Mapping — Chart the Moments That Matter Most

    Sponsored by: Genesys

    Read on to learn how you can take data-driven action based around customer behaviors to increase satisfaction, boost engagement, and reduce support costs.

  • Empathetic Customer Experience - Changing the Thinking

    Sponsored by: Alchemer

    Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.

  • Four Winds Interactive Drives 10X Increase In eNPS With Alchemer

    Sponsored by: Alchemer

    When Four Winds Interactive (FWI) set out to build a stronger, more people-focused company, they knew the first step was to start collecting better data. To help them do this, FWI turned to Alchemer. Download this case study to see how using Alchemer has enabled FWI to craft user-focused events, power more employee engagement, and more.

  • Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy

    Sponsored by: Alchemer

    In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.

  • Redefining Success For Voice Of The Customer Programs

    Sponsored by: Alchemer

    Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.

  • Product Video Feedback

    Sponsored by: Alchemer

    Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.

  • How CX will change in 2021

    Sponsored by: Alchemer

    Digital transformation is having a dramatic effect on customer expectations. Watch this brief video to hear from experts at Alchemer as they discuss digital trends and how they’re shaping the future of CX.

  • Customer Experiences Matter—More Than Ever

    Sponsored by: ServiceNow

    Today’s customer expects instant, intuitive and seamless interactions, every time. To achieve this, investments must extend beyond engagement channels. Download this infographic to see how using a digital workflow solution, like ServiceNow’s, can help you go above and beyond to deliver a top-notch CX.

  • Alchemer Product Overview

    Sponsored by: Alchemer

    When it comes to customer feedback, collecting it is only the first step. You then must analyze those insights to improve the overall CX. In this brief video, learn about Alchemer’s solution, and how it can help you better utilize feedback throughout the customer journey.

  • Improve the Contact Center Customer Experience with Digital Technologies

    Sponsored by: ServiceNow

    While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

  • 4 Key Drivers of Change in Customer Experience

    Sponsored by: ServiceNow

    Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.

  • Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management

    Sponsored by: ServiceNow

    Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.

  • Insights from CX leaders on improving customer care with Slack

    Sponsored by: Slack

    With the right collaboration tools, your customer support team can ensure that problems get resolved the first time around. Watch this webinar to hear from CX leaders on how they’ve improved customer care with the help of Slack.

  • Demand Sensing: Improving Inventory & Customer Fulfillment Levels

    Sponsored by: NexInfo

    Demand sensing is key to improving inventory and customer fulfillment levels. Just ask one manufacturer, who recently worked with NexInfo to replace E2Open with Oracle Demantra, to improve their demand planning process. Learn about the company’s experience working with NexInfo and the importance of demand sensing in this case study.

  • Transform Customer Experience With A Responsive Data Management Platform

    Sponsored by: Reltio

    Many organizations struggle to collect, organize and analyze customer data—especially if they’re using a legacy solution. In this white paper, learn about the benefits of using a cloud-native customer data platform—like Reltio’s Connected Customer 360—and how it can help you deliver a better CX. Save the guide now to get started.

  • 10 Questions to Ask Before Considering A Customer Data Platform

    Sponsored by: Reltio

    If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

  • Creating quality customer relationships

    Sponsored by: OpenText

    FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.

  • Cloud Gateway increases local visibility to achieve global results

    Sponsored by: ServiceNow

    Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.

  • The CX Reality Check

    Sponsored by: [24]7.ai

    There’s a significant gap between the support businesses think they’re delivering and the support customers are experiencing. Download this report for an in-depth look at the customer service gap, and recommendations for improving your strategy, according to experts from Dimensional Research.

  • Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes

    Sponsored by: CloudCall Ltd

    Recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call. Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,

  • Empathy in Customer Service

    Sponsored by: Genesys

    Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.

  • How 12 Organizations in Australia and New Zealand Built Trust and Resilience

    Sponsored by: Salesforce

    Explore how 12 businesses in Australia and New Zealand have been successfully navigating through the pandemic with the help of Salesforce in this eBook.

  • Evolving your customer journeys to the next normal

    Sponsored by: ServiceNow

    Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.

  • How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%

    Sponsored by: Fractal

    Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

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