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  • Deliver a Greater Customer Experience with ServiceNow

    Sponsored by: ServiceNow

    View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.

  • Chatbots: Improve Your CX Strategy

    Sponsored by: ServiceNow

    Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy? Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover how to determine the right point for chatbot-human handoff.

  • 12 Ways to Make Your E-Commerce Customers Love You

    Sponsored by: New Relic

    Stop sending your customers to your competitors! In this helpful blog post, discover 12 ways to make your e-commerce customers fall in love with your business, and unlock expert tips for building ongoing customer loyalty.

  • The 3 Dimensions of Monitoring Digital Customer Experience

    Sponsored by: New Relic

    How can a digital customer experience help your organization? And more importantly, what does digital customer experience even mean? In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn how a DCX can benefit your organization

  • Email Deliverability: It Starts with Strategy

    Sponsored by: Act-On Software

    Most marketers know that sending one-off emails to an entire database will not deliver results—and worse, it can negatively impact customer experience and potentially damage your brand. Read this white paper to learn how to develop an intelligent email marketing strategy that utilizes segmentation to target the right audience at the right time.

  • The Future of the Contact Center

    Sponsored by: Avaya

    In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.

  • Overcome the Greatest MSP Challenge: Customer Acquisition

    Sponsored by: Unitrends

    This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.

  • A Guide to the Most Common CRM Use Cases

    Sponsored by: Greenhouse

    View this e-book to learn about the common questions you should consider before investing in a CRM strategy, and find out how to leverage your CRM effectively with a series of expert tips from Greenhouse CRM.

  • The Blueprint for Your Self-Service Journey Map

    Sponsored by: Coveo

    According to a Forrester survey, 25% of customers will abandon a brand if met with sub-par self-service, the worst part? They'll tell their friends about it too. Prevent the embarrassment by exploring these 7 steps to a flawless self-service customer experience, and secure your brand.

  • Vegas.com Adds Search to Mobile and Desktop Sites, Making Sin City Planning Even Speedier

    Sponsored by: Lucidworks

    Find out how you can create a relevant, responsive, mobile search experiences for customers that reduce friction and increase conversions, much like Vegas.com was able to.

  • How to Create an Amazon-Like Experience with Fusion

    Sponsored by: Lucidworks

    In this white paper, find out how you can improve the experience on your website and compete with Amazon, by updating the user interface with all the same features.

  • Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.

  • CRM Evolves Towards Digital Customer Engagement

    Sponsored by: ComputerWeekly.com

    This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.

  • Microsoft Dynamics CRM For Government

    Sponsored by: ComputerWeekly.com

    Analyst group, Nucleus research assesses the business benefits achieved by government organisations deploying Microsoft Dynamics CRM.

  • Creating a Positive Customer Experience with 15 Steps

    Sponsored by: ConvergeOne

    Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.

  • Social Media Monitoring Long on Promise, Short on Results

    Sponsored by: SearchContentManagement

    Every company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness.

  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Sponsored by: Salesforce.com

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Customer experience strategy hinges on insight from analytics

    Sponsored by: [24]7.ai

    The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.

  • Driving multichannel engagement with the voice of the customer

    Sponsored by: Oracle Corporation

    In this e-guide you will learn how the right infrastructure can allow your marketers to harness your existing data to create seamless, integrated experiences for your customers on any channel.

  • The Struggle to Make Multichannel Singular

    Sponsored by: SearchCRM

    This expert e-book explores the steps specialty outdoor retailer Rock/Creek Outfitters took to integrate customer data from various data silos. You'll also learn how public media station WGBH shifted company culture in order to effectively bridge data silos to benefit the customer.

  • 5 Questions Every Marketing Department Should Be Able to Answer

    Sponsored by: Salesforce.com

    Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.

  • 4 Ways to Improve Your Mobile and Social CRM

    Sponsored by: SearchCRM

    This expert e-book outlines the leading challenges in delivering great customer experiences via mobile and social channels. Discover how to achieve your mobile and social CRM goals with a four-point business strategy.

  • Create a strong, dynamic customer experience

    Sponsored by: Hewlett Packard Enterprise

    In this white paper, learn how retail businesses should leverage technology to gather more customer info, implement the appropriate changes to their services, and create a more enjoyable shopping experience. Click now to see how to manage and maximize opportunity from omni-channel services.

  • Industry Credentials Insurance

    Sponsored by: Azzurri

    These top case studies highlight three UK insurance providers and their networking challenges with enhancing customer experience and increasing customer loyalty through better communication and end-user engagement, and how they found a solution that streamlined contact management and more.

  • E-Guide: Harnessing Social Analytics

    Sponsored by: IBM

    In this e-guide, discover how social media analytics software leverages text analytics capabilities to reveal patterns, trends, and potential business problems within online discussions.

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