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Customer Profiles Research

  • Remote Agent Playbook

    Sponsored by: RingCentral

    Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

  • Building a Modern IVR with Conversational AI

    Sponsored by: Twilio

    IVRs are central to many contact center strategies yet outdated systems can easily frustrate customers. So, what does it take to build a modern IVR with conversational AI, for example? Tune into this webcast to learn how and to view a demonstration of the process.

  • Blueprint for Mobile Customer Notifications

    Sponsored by: Twilio

    While people are ready and willing to receive notifications from the businesses they rely on, few businesses get this right. Read this white paper to learn how to send relevant notifications that will keep your customers engaged, happy, and ready to spend.

  • The CX Balancing Act: Personalization Meets Respect for Customer Privacy.

    Sponsored by: Verizon

    Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.

  • Virtual Xperience20

    Sponsored by: Genesys

    Be prepared to meet these challenges with 20 videos full of the insights, best practices, and effective technology needed to create the customer experiences your business depends on. Access it here.

  • Intrado Guide: Creating Customer Personas

    Sponsored by: Intrado

    While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.

  • Winning the CX war

    Sponsored by: Verizon

    Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

  • Learn From Every Customer Conversation

    Sponsored by: Noble Systems

    Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

  • From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%

    Sponsored by: Freshworks

    Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

  • An introduction to SAP Business One

    Sponsored by: Sapphire

    Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.

  • Meeting the advanced challenges of modern CX

    Sponsored by: Zendesk

    Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.

  • The Power of Mobile Customer Engagement in Retail Services

    Sponsored by: TATA Communications

    According to recent research, retailers who are actively embracing the use of mobile technology can stand to gain a significant advantage in the coming years. Learn about the benefits and potential ROI of a mobile customer engagement strategy in retail services, as well as how you can get started in this white paper.

  • 4 Ways AI Can Help Build an Omnichannel Customer Experience

    Sponsored by: Verizon

    A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.

  • What Are Successful CX Leaders Doing Differently?

    Sponsored by: Verizon

    Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.

  • Three Benefits of Delivering Unified Commerce

    Sponsored by: Adobe

    Access this white paper to discover the 3 major benefits of delivering unified commerce.

  • B2C Commerce Suites, Q2 2020

    Sponsored by: Adobe

    Access this white paper to learn about the 31-criterion evaluation of the 10 most significant B2C commerce suite providers and see how they compared.

  • CX Improvement: The Need to Put Consumer Data Protection and Privacy First

    Sponsored by: Verizon

    For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.

  • Supercharging customer service: Reimagining the operator experience at Grocery Outlet

    Sponsored by: ServiceNow

    Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.

  • Create High-Value Customer Experiences in the Field like HP Indigo

    Sponsored by: ServiceNow

    Read this webinar recap to see how digital printing provider, HP Indigo, improved product uptime and CX by aligning customer service and field service with ServiceNow.

  • ROI of ServiceNow Customer Service Management for CSPs

    Sponsored by: ServiceNow

    ServiceNow recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study. It examines the potential ROI from ServiceNow Customer Service Management for enterprises in the communication sector. Explore the key findings in this white paper.

  • Delivering Effortless Customer Engagement in Retail

    Sponsored by: Twilio

    Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.

  • How to Tame CX Disruption

    Sponsored by: Empirix

    How can you minimize risk, accelerate release cycles, reduce costs and consistently deliver a quality customer experience? Find out in this webinar, which explores how to tame CX disruption with automated, collaborative testing.

  • Building the Data Foundation

    Sponsored by: Adobe

    Data is the foundation for providing an intelligent customer experience, as evidenced by the fact that nearly 7 in 10 companies believe it’s important to create unified customer profiles across channels. But this goal is also an ambitious one, as just 1 in 10 can do so. Read on to learn how you can create better customer experiences through data.

  • How Smart is Your Retail?

    Sponsored by: Zones, Inc.

    Download this eBook to explore some ways businesses are already improving their customer experience and see how Zones can help your business implement those same solutions.

  • The Future of Customer Experience

    Sponsored by: RingCentral

    Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.

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