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Customer Profiles Research

  • 360 View: Enhance and scale your customer experience strategy

    Sponsored by: Adobe Inc

    Open this webcast to review the key ways you should be engaging customer in modern contexts, and how you can leverage audience analytics for more effective connections.

  • Managing experiences across the customer lifecycle

    Sponsored by: Adobe Inc

    Customer experience is quickly becoming the centerpiece of business operations – those that ignore or neglect their CX will likely struggle to keep pace with competitors. Watch this webinar to see how Travelocity leveraged 5 pillars of CX to enhance their own customer-centric approach.

  • Digital Trends Webinar 2019: Data is the new everything and customer experience is king

    Sponsored by: Adobe Inc

    While technology is prevalent for virtually every business operation, the way these digital solutions coexist is, more often than not, disjointed and inefficient. Use this webinar to review 4 data-driven priorities that CX-centered businesses should pursue in 2020.

  • Incredible content, incredible experiences.

    Sponsored by: Adobe Inc

    Users want more personal experiences – which means the content you produce and share better align with those expectations or you lose out on those opportunities. Open this whitepaper to learn 3 ways you can create content that better aligns with CX goals, and intelligently personalizes for each user.

  • 2019 Digital Trends: Creativity in Focus

    Sponsored by: Adobe Inc

    With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.

  • 10 Talking Points from the Customer Insight & Analytics Exchange

    Sponsored by: Genesys

    With rising standards set by customer demands, businesses are forced to rely even more on their data to predict, contextualize, and personalize experiences. Read this white paper to explore 10 guiding question that you should consider when evaluating -- and possibly rebooting -- your approach to customer data analytics.

  • Banking on a Connected Future: FSI insights and inspiration from Connected Customer 2019

    Sponsored by: Genesys

    With 79% of customers believing self-service gives them control, this has to become a major priority for organizations providing digital banking services heading into 2020. Download this guide to explore how emerging innovations like AI, voice commands, and mobile messaging can play a role in improving digital banking experiences.

  • The UK Contact Centre Decision-Maker's Guide 2019-20

    Sponsored by: Genesys

    Download this 22-page guide to learn about 8 potential uses cases for AI within your own contact center.

  • Digital Transformation in the Financial Industry 5 Steps to Customer Centricity

    Sponsored by: Hitachi Vantara

    Download this white paper, which lays out 5 steps for financial services institutions to take when pushing for a customer centric digital transformation.

  • Top 5 CX Technology Trends for Midsize Contact Centres

    Sponsored by: Genesys

    Download this whitepaper, which dives into 5 key trends of CX that will impact call center success heading into 2020.

  • Magic Quadrant for Personalization Engines

    Sponsored by: Adobe Inc

    Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.

  • Digital Transformation 2.0 For FSI

    Sponsored by: Genesys

    Watch this video to explore tips for reshaping your customer experiences journey in 2020, and how to standout in the crowded financial services space.

  • 4 Principles of CX Transformation

    Sponsored by: Genesys

    Successful CX transformations all come down to understanding the foundational principles of how you service customers. Download these 4 principles of CX transformation to start your project without a hitch.

  • Next-Generation Customer 360° and Data Hubs in Financial Services

    Sponsored by: Hitachi Vantara

    Hitachi Vantara and Pentaho can link all meaningful data to customer records to provide a much deeper understanding of your customers with a 360-degree customer-centric data hub. To read about the specific values of this solution a relevant case study, access this e-book.

  • HSBC Australia: Unifying customer experiences

    Sponsored by: Pegasystems

    The key to modernizing marketing lies in tools that enable you to target consumers with the right contextual information, without overloading them. Click through to this overview to learn how HSBC Australia transformed their marketing processes and achieved 3 key results.

  • Expanding Your Service Offerings with Recurring IT Assessments

    Sponsored by: RapidFire

    This white paper shares how MSPs can make regular and ongoing IT assessments feasible from a both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.

  • Achieving digital customer service transformation

    Sponsored by: Pegasystems

    Download this guide to a explore what a modern approach to customer experience management looks like. Also explore 5 tactics of better customer engagement and 3 qualities customers are demanding of businesses.

  • Commonwealth Bank of Australia: Exceeding customer expectations with personalized conversations

    Sponsored by: Pegasystems

    With digitalization enabling all-time levels of daily customer interactions, capitalizing on these experiences has become business critical to business success. Watch this brief 3-minute video which outlines how Australia’s biggest financial institution used a customer engagement engine to enhance their customer experience satisfaction.

  • Transforming Customer Experience in Financial Services

    Sponsored by: Appian

    In this webinar, Appian thought leaders Michael Heffner and Todd Marthaler discuss why some financial institutions struggle to create personalized experiences that drive satisfaction and how new technologies can help leverage existing investments while modernizing contact center CX.

  • The KPIs You Should Be Measuring

    Sponsored by: ConnectWise

    This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.

  • Winning with Superior Customer Experiences

    Sponsored by: Adobe Inc

    View this white paper to learn how brands can create, optimize, and deliver personalized customer experiences at scale with the help of Adobe Experience Manager.

  • How Veeam Uses Priority Engine to Evolve Their ABM Sales Motions

    Sponsored by: TechTarget

    In this video series from TechTarget's Worldwide ROI Summit London 2019, Jonathan Ridley, Enterprise Marketing Manager UKI at Veeam Software, describes how Veeam Software uses purchase intent insight to identify and prioritize their most active accounts.

  • Navigating the CX Technology Landscape

    Sponsored by: Avtex

    View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.

  • 12 Ways to Make Your E-Commerce Customers Love You

    Sponsored by: New Relic

    Stop sending your customers to your competitors! In this helpful blog post, discover 12 ways to make your e-commerce customers fall in love with your business, and unlock expert tips for building ongoing customer loyalty.

  • The 3 Dimensions of Monitoring Digital Customer Experience

    Sponsored by: New Relic

    How can a digital customer experience help your organization? And more importantly, what does digital customer experience even mean? In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn how a DCX can benefit your organization

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