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Customer Privacy Research

  • 3 Tips for Mastering 2020’s Consumer-Driven Economy

    Sponsored by: SFG

    The retail landscape of 2020 is shaping up to be a consumer-driven one. Download this white paper for 3 important strategies that can help your ecommerce businesses thrive in this competitive environment.

  • Are You Leveraging Your Customer Behavior Data to Maximize Results?

    Sponsored by: Outlier

    Access this infographic to view recent trends in customer behavioral data analysis in organizations like yours and to discover how to generate actionable insights of your own.

  • Customer Behavior Data: Opportunities, Challenges & the Reality

    Sponsored by: Outlier

    How can your business take advantage of customer behavioral data? Read this e-book to find out. Inside, you’ll find guidance on how to gleam business-critical results from customer behavior data, 3 use cases, and how to overcome any challenges in your path.

  • A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center

    Sponsored by: Vonage

    While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center

  • Checklist: Managing Work-from Home Contact Center Agents

    Sponsored by: NICE inContact

    Download NICE inContact’s Remote Agent Checklist to help you prepare in the event your organization is forced to work from home.

  • Aberdeen Report: The return on managing customer convenience in modern service programs

    Sponsored by: ServiceNow

    Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort.

  • Why Now’s the Time to Make Your Move to Marketo Engage

    Sponsored by: Adobe

    It’s time to invest in a solution that doesn’t just enable your team to complete tasks but also empowers them to drive impressive results—like Marketo Engage. Download this guide to learn how Marketo Engage can help you, personalize content across every channel, align your marketing and sales teams, and more.

  • How Sales and Marketing Can Thrive on Real Purchase Intent

    Sponsored by: TechTarget

    More than half of B2B brands say they rely on purchase intent data, yet research suggests most marketers lack access to the people actually exhibiting intent. Watch this video to see how TechTarget’s publisher-based model provides access to the active, opted-in prospects you need to hit your KPIs and grow your business.

  • Consumer Insights/Analytics leading in defining New Normal

    Sponsored by: Fractal

    Health emergencies, like COVID-19, often bring about changes in consumer behavior—which, in turn, affects many organizations’ operations. So, how should you plan for the next few months? Start by downloading this blog post, which offers tips for insights and analytics teams as they try to define a “new normal.”

  • Unlocking Omni-Channel with Unified Customer Identity

    Sponsored by: Okta

    To meet the growing needs of online consumers, organizations have begun to adopt 2 key approaches: customer identity & access management (CIAM), and omni-channel integration. Interested in learning more about this approach? Get started by reading this white paper.

  • Bring Secure, Frictionless Customer Experiences to Market Faster with Modern CIAM

    Sponsored by: Okta

    To meet the security and privacy expectations of today’s customers, organizations need to put their customers’ identity front and center. A customer identity and access management (CIAM) solution can do just that. Learn how Okta Identity Cloud can help you address your IAM and CIAM concerns today and in the future.

  • The Ultimate Guide to As-A-Service: Customer Onboarding & Retention

    Sponsored by: ConnectWise

    Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.

  • A Manufacturer’s Guide to Growing Profitably

    Sponsored by: Epicor

    Most manufacturers expect to grow their business in the next 12 months and with the right IT in place, they can ensure this change is successful. Study this ebook to learn 5 key growth factors that contributed to business growth last year and 5 risks that may hinder growth in the coming year.

  • How IT Leaders Can Position Customer Experience Initiatives for Success

    Sponsored by: Comcast Business

    76% of the respondents surveyed by IDG and Comcast said they are feeling pressure from multiple sources in the organization to deliver digital CX. Learn why transforming CX is a top digital priority for many organizations, and why IDG says IT will play a key role in this blog post.

  • Artificial intelligence: Friend or Foe of Customer Service?

    Sponsored by: Genesys

    Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.

  • The Total Economic Impact of ServiceNow Customer Service Management

    Sponsored by: ServiceNow

    Arguably the most important aspect regarding a potential investment in ServiceNow’s Customer Service Management software is the financial outcomes. Explore the cost savings you could experience with the CSM software in this Forrester TEI report.

  • The Customer Experience Perspective

    Sponsored by: ServiceNow

    Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.

  • CCPA Readiness Checklist

    Sponsored by: BigID

    As of January 1, 2020, the CCPA has come into effect. Given the steep penalties for failing to comply, organizations should make certain that they’re positioned to responsibly safeguard customer data. Use this comprehensive checklist to ensure your organization meets the requirements of California’s new data privacy regulation.

  • Digital Identity Security Assurance: How to Keep Your Customer Data Secure

    Sponsored by: Akamai Technologies

    Customer identities are among the most critical and valuable assets of any organization. Failing to provide adequate security can result in financial, reputational, and even legal consequences. This paper highlights industry best practices for building customer trust through comprehensive security programs. Read on to learn more.

  • The New Era of Personal Data Privacy Policy

    Sponsored by: ServiceNow

    GDPR and CCPA are changing the way organizations can use customer data by giving the power back to the individual. In this e-guide, Dimitri Sirota, CEO and co-founder of BigID, addresses some of the key issues that organizations are facing in the era of data access rights. Read on to key into the insights of an industry expert.

  • Foundation for Digital Transformation

    Sponsored by: Infovista

    In this EIQ report, gain an understanding of the impact of new consumer expectations on applications, digital transformation and networking systems initiatives within retail, manufacturing and banking/finance industries.

  • The UK Contact Center Decision-Maker’s Guide 2018-19

    Sponsored by: 4Net

    The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations. Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues.

  • Navigating the CX Technology Landscape

    Sponsored by: Avtex

    View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.

  • Overcome the Greatest MSP Challenge: Customer Acquisition

    Sponsored by: Unitrends

    This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.

  • Data Analytics Maps Positive Customer Journeys

    Sponsored by: SearchCRM

    Amid the noise of multiple communication channels, data analytics strategies can identify needs, predict behavior and enhance the customer experience.

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