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Customer Privacy Research

  • CCPA Readiness Checklist

    Sponsored by: BigID

    As of January 1, 2020, the CCPA has come into effect. Given the steep penalties for failing to comply, organizations should make certain that they’re positioned to responsibly safeguard customer data. Use this comprehensive checklist to ensure your organization meets the requirements of California’s new data privacy regulation.

  • Digital Identity Security Assurance: How to Keep Your Customer Data Secure

    Sponsored by: Akamai Technologies

    Customer identities are among the most critical and valuable assets of any organization. Failing to provide adequate security can result in financial, reputational, and even legal consequences. This paper highlights industry best practices for building customer trust through comprehensive security programs. Read on to learn more.

  • 360 View: Enhance and scale your customer experience strategy

    Sponsored by: Adobe Inc

    Open this webcast to review the key ways you should be engaging customer in modern contexts, and how you can leverage audience analytics for more effective connections.

  • Managing experiences across the customer lifecycle

    Sponsored by: Adobe Inc

    Customer experience is quickly becoming the centerpiece of business operations – those that ignore or neglect their CX will likely struggle to keep pace with competitors. Watch this webinar to see how Travelocity leveraged 5 pillars of CX to enhance their own customer-centric approach.

  • Incredible content, incredible experiences.

    Sponsored by: Adobe Inc

    Users want more personal experiences – which means the content you produce and share better align with those expectations or you lose out on those opportunities. Open this whitepaper to learn 3 ways you can create content that better aligns with CX goals, and intelligently personalizes for each user.

  • 2019 Digital Trends: Creativity in Focus

    Sponsored by: Adobe Inc

    With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.

  • 10 Talking Points from the Customer Insight & Analytics Exchange

    Sponsored by: Genesys

    With rising standards set by customer demands, businesses are forced to rely even more on their data to predict, contextualize, and personalize experiences. Read this white paper to explore 10 guiding question that you should consider when evaluating -- and possibly rebooting -- your approach to customer data analytics.

  • Banking on a Connected Future: FSI insights and inspiration from Connected Customer 2019

    Sponsored by: Genesys

    With 79% of customers believing self-service gives them control, this has to become a major priority for organizations providing digital banking services heading into 2020. Download this guide to explore how emerging innovations like AI, voice commands, and mobile messaging can play a role in improving digital banking experiences.

  • Top 5 CX Technology Trends for Midsize Contact Centres

    Sponsored by: Genesys

    Download this whitepaper, which dives into 5 key trends of CX that will impact call center success heading into 2020.

  • Expanding Your Service Offerings with Recurring IT Assessments

    Sponsored by: RapidFire

    This white paper shares how MSPs can make regular and ongoing IT assessments feasible from a both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.

  • Foundation for Digital Transformation

    Sponsored by: Infovista

    In this EIQ report, gain an understanding of the impact of new consumer expectations on applications, digital transformation and networking systems initiatives within retail, manufacturing and banking/finance industries.

  • The UK Contact Center Decision-Maker’s Guide 2018-19

    Sponsored by: 4Net

    The "UK Contact Center Decision-Makers’ Guide (2018/19 - 16th edition)" is a major annual report studying the performance, operations, technology and HR aspects of UK contact center operations. Download the report to uncover 7 of the major pain points and issues that affect the contact center industry and recommendations for solving these issues.

  • The KPIs You Should Be Measuring

    Sponsored by: ConnectWise

    This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.

  • Navigating the CX Technology Landscape

    Sponsored by: Avtex

    View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.

  • Increase Customer Satisfaction by Focusing on the Citizen Experience

    Sponsored by: Avtex

    In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.

  • 12 Ways to Make Your E-Commerce Customers Love You

    Sponsored by: New Relic

    Stop sending your customers to your competitors! In this helpful blog post, discover 12 ways to make your e-commerce customers fall in love with your business, and unlock expert tips for building ongoing customer loyalty.

  • Overcome the Greatest MSP Challenge: Customer Acquisition

    Sponsored by: Unitrends

    This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.

  • Data Analytics Maps Positive Customer Journeys

    Sponsored by: SearchCRM

    Amid the noise of multiple communication channels, data analytics strategies can identify needs, predict behavior and enhance the customer experience.

  • The Business Benefits of Managing Cyber Risk and Minimizing Unnecessary Data

    Sponsored by: UnitedLex

    Cyber risk management is becoming an increasingly important area of concern as company directors' realize the limitations of insurance. How can you address this risk and instill confidence in your customer engagement? Find out how to enhance your cyber risk management using 4 key strategies.

  • Big Data and Personal Data Lead to the Internet's Most Surprising Consumer Products

    Sponsored by: SAP

    In this report from the MIT Technology Review, discover 10 must-read articles about the relationship between personal data and big data. Find out how companies are leveraging customer information and the pros and cons of releasing personal data via the Web or otherwise.

  • Three Ways Online Anonymity Hurts Businesses and Consumers

    Sponsored by: Gigya

    While protecting one's online identity has traditionally been a huge concern for Internet users, consumers and businesses alike are realizing the value of a more open, connected social web. In this white paper, explore three ways that user anonymity can negatively impact ROI for businesses and customer experiences.

  • Rabobank International Enabling Customers to Bank Safe With HP

    Sponsored by: Hewlett-Packard Enterprise

    View this brief webcast to see what one financial industry leader sees as a solution fit for the security future of his organization, and how strategies involving big data and education can keep customers' money and data safe from cybercrime.

  • Presentation Transcript: Virtualized Cardholder Data Environments Capitalizing on Updated PCI SSC Guidance

    Sponsored by: HyTrust

    2010 marked the release of the PCI's DSS 2.0 compliance standards, and among a variety of new standards, virtualization has made an appearance. Access this presentation transcript for expert analysis of the latest challenges of PCI compliance, including a detailed overview of concerns related to virtualization.

  • Data Privacy e-Book

    Sponsored by: SearchSecurity.co.UK

    SearchSecurity.Co.UK presents a comprehensive guide to data privacy in the UK. Our experts cover all the angles in order to help you protect the data your organisation collects, transmits and stores.

  • How retailers can manage customer data collection to decrease fraud

    Sponsored by: SonicWALL

    This expert Q & A session explores the challenges retailers face as they increase data collection to combat fraudulent returns and policy abuse in today’s struggling economy. Find strategic advice on how retailers can cut down on fraud and determine the necessary tools and processes that must be in place to protect customer identities.

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