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Customer Loyalty Research

  • Gartner Peer Insights 'Voice of the Customer': CRM Lead Management

    Sponsored by: Adobe

    With all the CRM solutions on the market, it can be difficult to know which is best for you. Gartner aims to make that decision easier with their Peer Insights 'Voice of the Customer' report, which summarizes CRM product reviews from IT decision makers. Download a copy to see what customers ranked as the top choices.

  • Adobe Experience Platform

    Sponsored by: Adobe

    Download this white paper to explore a simpler way to deliver the service your customers expect with Adobe’s Experience Platform.

  • Empathy in Customer Service

    Sponsored by: Genesys

    Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.

  • How 12 Organizations in Australia and New Zealand Built Trust and Resilience

    Sponsored by: Salesforce

    Explore how 12 businesses in Australia and New Zealand have been successfully navigating through the pandemic with the help of Salesforce in this eBook.

  • Software Defined Solutions and Services

    Sponsored by: Apcela

    The 2019 ISG Network – Software Defined Solutions and Services Report unpacks the shifting landscape of the managed WAN and MPLS markets. In this webcast, explore some of the core drivers that are pushing enterprises to update their legacy networks and rapidly adopt a software-defined approach.

  • Creating A New Customer Engagement Model for Retail

    Sponsored by: TATA Communications

    Read this white paper to learn about Tata Communications Store at Home and how it can help you provide a digital experience that retains the best features of shopping in person while ensuring the health and safety of your customer and employees.

  • Improving Customer and Employee Experience with UCaaS

    Sponsored by: Avaya

    Multiexperience fundamentally changes customer and employee engagement by requiring businesses to provide optimal experiences that are tailored to the individual user. In this blog, learn how a modern UCaaS solution can help provide this level of communications that fits into how people work and engage.

  • Transforming Customer Experience Through Contact-Center-as-a-Service

    Sponsored by: TATA Communications

    CX is set to overtake price and product as key brand differentiators. Enhancing the value of CX is essential to increasing customer lifetime value and retention, and now that enterprises are on their way to the cloud, CX must follow suit. Scan this white paper presented by Frost & Sullivan to get a glimpse of Contact-center-as-a-Service.

  • Can Your CIAM Solution Keep Up with the Market?

    Sponsored by: Okta

    Organizations must now respond to increasingly complex requirements to deliver seamless omnichannel experiences for their customers. But they must also work harder to keep sensitive customer data secure. To take customer security to the next level, view this webcast to learn more about customer identity access management.

  • Driving Home A New Auto Purchase Experience

    Sponsored by: TATA Communications

    The value of an automotive retailer is to help customers make informed choices when they are purchasing a vehicle. However, the world of social distancing has made it this very difficult. In this brief, learn how you can address this challenge with Tata Communications’ Store at Home offering which can help deliver video-based interactions.

  • Prepping for the Holidays

    Sponsored by: Kustomer

    While the holiday season is a happy time for businesses and consumers alike, it can be stressful when customer service inquiries are spiking by almost 120%, like they did in 2019. Read this white paper to learn why omnichannel support is necessary for innovative businesses, how to best provide customers with the self-service they crave, and more.

  • Moments with meaning: Insights from CX Exchange BFSI 2020

    Sponsored by: Genesys

    The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.

  • Digital Customer Experience Through E-IoT, and the Need for Increased Security

    Sponsored by: Capgemini

    This blog post highlights recent research from a Gartner survey that identified 5 emerging technologies that will have the biggest impact on improving the customer experience (CX). Read on here to find out more and to take advantage of these technologies.

  • Three Ways Personas Can Improve Your ABM Performance

    Sponsored by: TechTarget

    Download this eBook to understand how you can engage a broader cross-section of roles to open up new opportunities, make progress by uncovering new personas, grow account penetration and optimize your investments throughout the customer lifecycle.

  • Knowledge Management is Key to Delivering A Great Customer Experience

    Sponsored by: Live Pro

    Last year, Ecosystm Research conducted a global study of over 1,000 senior customer service and technology professionals to gain a deeper understanding of initiatives to improve their customer experience—with a concentration on their Knowledge Management solutions. Explore their key findings in this research report.

  • Akeneo Global B2B Survey 2020

    Sponsored by: Akeneo

    At the start of this year, PIM vendor, Akeneo, set out to understand the state of product information and product experience in 2020. To find out, they interviewed 1,600 professions involved in B2B commerce industries including consumer goods, food and drink, retail and more. Download a copy of this report to review their findings.

  • Leading Cable TV and Telecom Provider Enhances Customer Experience with A Customer 360 View, Using StreamAnalytix

    Sponsored by: StreamAnalytix

    How was a traditional cable provider able to reduce high customer churn and poor customer data usage, and become a competitive business with real-time analytics powering their growth? Read this white paper to learn how StreamAnalytix was able to help their client gain deeper insight into their consumer behavior and take data-driven action.

  • Reopen & Stay Open With Salesforce For Restaurants Trust Accelerator By AllCloud

    Sponsored by: AllCloud

    Amid COVID-19, it’s critical for restaurant leadership to not only embrace a mindset of change to help mitigate risk, but also to streamline and formalize operating procedures with a solution that will ensure compliance. See how Salesforce’s solution can help restaurants reopen and stay open amid uncertainty in this blog post.

  • Financial Services and Gamification: Building Trust and Revenue

    Sponsored by: Noble Systems

    Check out this white paper for a deeper look into the current state of the financial services industry, what gamification offers, how financial service firms benefit from gamification, how gamification can win over millennials, and more.

  • Consumer Pivot to Digital – During and After COVID-19

    Sponsored by: Fractal

    Watch this video for tips on creating an omnichannel experience that can help you support customers during and after COVID-19.

  • Drive customer loyalty with connected digital workflows

    Sponsored by: ServiceNow

    How confident are you that your service can deliver during uncertain times to keep your business going? In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.

  • Digital Experience Management: the next stage for customer experience efforts

    Sponsored by: ComputerWeekly.com

    The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.

  • Delivering a unified customer experience

    Sponsored by: Fractal

    What does it mean to deliver a unified customer experience? It means combining data, AI, and analytics to offer proactive, memorable service—something that’s easier said than done. Learn how you can get started creating a unified customer experience, and the benefits that offers in this blog post.

  • How to Anticipate Customer Needs and Improve Customer Service

    Sponsored by: Quiq

    Customer loyalty is a coveted concept, but hard to earn and even harder to keep. Despite the challenges associated with building customer loyalty, customers aren’t unreasonable; in fact, your consumers have a very definite set of expectations. Read on to learn how to anticipate customer needs and meet them as they happen.

  • Remote Agent Playbook

    Sponsored by: RingCentral

    Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

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