ComputerWeekly.com Research Library

Powered by Bitpipe.com

Customer Loyalty Research

  • 2021 Digital Trends Experience

    Sponsored by: Adobe

    For brands and marketers, 2021 is a year of recovery, making difficult decisions and turning the lessons of 2020 into plans for growth. Download this 2021 Digital Trends Experience report to learn how to do so, with a spotlight on how to target new customers as behaviors change, guiding principles for 2021, and more.

  • A Blueprint for Enhanced Citizen Experiences

    Sponsored by: Adobe

    In this report, Adobe closely examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information at the right time to individual citizens in 2021 and beyond. Read on to view these critical takeaways.

  • The Links Connecting to Loyalty

    Sponsored by: Alchemer

    One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.

  • Empathetic Customer Experience - Changing the Thinking

    Sponsored by: Alchemer

    Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.

  • Loyalty & Retention. Not Synonyms.

    Sponsored by: Alchemer

    Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.

  • Four Winds Interactive Drives 10X Increase In eNPS With Alchemer

    Sponsored by: Alchemer

    When Four Winds Interactive (FWI) set out to build a stronger, more people-focused company, they knew the first step was to start collecting better data. To help them do this, FWI turned to Alchemer. Download this case study to see how using Alchemer has enabled FWI to craft user-focused events, power more employee engagement, and more.

  • Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy

    Sponsored by: Alchemer

    In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.

  • Redefining Success For Voice Of The Customer Programs

    Sponsored by: Alchemer

    Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.

  • Product Video Feedback

    Sponsored by: Alchemer

    Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.

  • How CX will change in 2021

    Sponsored by: Alchemer

    Digital transformation is having a dramatic effect on customer expectations. Watch this brief video to hear from experts at Alchemer as they discuss digital trends and how they’re shaping the future of CX.

  • Customer Experiences Matter—More Than Ever

    Sponsored by: ServiceNow

    Today’s customer expects instant, intuitive and seamless interactions, every time. To achieve this, investments must extend beyond engagement channels. Download this infographic to see how using a digital workflow solution, like ServiceNow’s, can help you go above and beyond to deliver a top-notch CX.

  • Alchemer Product Overview

    Sponsored by: Alchemer

    When it comes to customer feedback, collecting it is only the first step. You then must analyze those insights to improve the overall CX. In this brief video, learn about Alchemer’s solution, and how it can help you better utilize feedback throughout the customer journey.

  • Introducing Citizen360 by Ascention

    Sponsored by: Ascention

    Citizen360 is a data platform designed to help government services manage consumer data and experiences. It will be launched in Australia and New Zealand during the 2020/21 financial year with plans to go global in the following year. Learn more about it in this product overview.

  • Valvoline Drives Away With An Outstanding ROI Using NICE InContact CXone

    Sponsored by: NICE inContact

    Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.

  • A Framework for Building Customer Loyalty

    Sponsored by: Axway

    One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.

  • Demand Sensing: Improving Inventory & Customer Fulfillment Levels

    Sponsored by: NexInfo

    Demand sensing is key to improving inventory and customer fulfillment levels. Just ask one manufacturer, who recently worked with NexInfo to replace E2Open with Oracle Demantra, to improve their demand planning process. Learn about the company’s experience working with NexInfo and the importance of demand sensing in this case study.

  • Make a Big Impact. Even if You’re Not a Big Brand

    Sponsored by: Adobe

    Experiences are the new differentiating factors for businesses, with a great customer experience allowing your brand to stand head and shoulders above your competitors’. Access this white paper to learn how real companies used tools like AI and analytics to deliver better digital experiences than their budgets previously allowed.

  • 10 Questions to Ask Before Considering A Customer Data Platform

    Sponsored by: Reltio

    If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

  • Connected Customers. Connected Journeys. Connected Data.

    Sponsored by: Reltio

    Read this eBook to learn how you can integrate data into every step of your customer experience strategy, and the benefits that offers.

  • What Your Employees Need to Keep your Customers Happy

    Sponsored by: RingCentral

    For many organizations, UC and contact centers have operated separately, leaving agents in silos and sales/marketing/product teams out of the loop. But the market is shifting towards a complete unification of these tools under a single vendor. In this white paper, learn about the benefits of combining UC and contact center solutions.

  • Creating quality customer relationships

    Sponsored by: OpenText

    FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.

  • Cloud Gateway increases local visibility to achieve global results

    Sponsored by: ServiceNow

    Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.

  • Perfecting The Art Of Conversation: How Businesses Are Managing Increased Call Volumes

    Sponsored by: CloudCall Ltd

    Recent research by CloudCall showed that nearly half of all customers prefer to use the phone to make an appointment or service call. Review other key findings from CloudCall’s research in their report, “Perfecting the Art of Conversation: How business are managing increased call volumes,

  • 5 Reasons You Need to Invest in An Integrated Business Phone System

    Sponsored by: CloudCall Ltd

    There are a lot of factors to consider when choosing a phone system. These can range from price, to functionality, to time saving potential. Additionally, integrating a phone system with your CRM can have a range of benefits that will make your life easier. In this brief, uncover the top 5 benefits of using an Integrated Business Phone System.

  • Software Defined Solutions and Services

    Sponsored by: Apcela

    The 2019 ISG Network – Software Defined Solutions and Services Report unpacks the shifting landscape of the managed WAN and MPLS markets. In this webcast, explore some of the core drivers that are pushing enterprises to update their legacy networks and rapidly adopt a software-defined approach.

Bitpipe Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other

ComputerWeekly.com Research Library Copyright © 1998-2021 Bitpipe, Inc. All Rights Reserved.

Designated trademarks and brands are the property of their respective owners.

Use of this web site constitutes acceptance of the Bitpipe Terms and Conditions and Privacy Policy.