Customer Data Management Software Research
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Operational Guide to Implementing Lean in Distribution
Sponsored by: Epicor Software CorporationConsult this resource to learn how you can unlock profitability, growth and customer employee satisfaction for distributors. It outlines easy-to-understand concepts that can be applied by any size distributor. Find out how to reduce assest, improve customer demand and satisfaction by reading this resource now.
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Customer Experience Management in the New Era of Mobility
Sponsored by: IBMView this white paper to learn more about how your business can obtain higher revenues, lower costs and higher customer satisfaction. Mobility provides businesses with the opportunity to provide customers with unique value. It gives customers a channel to interact with their preferred companies.
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Making the Most of Customer Data Using CRM Analytics
Sponsored by: TechTarget Customer ExperienceExplore this expert e-book for advice on choosing a CRM platform that suits your needs, and learn how to construct a well-defined plan to put social media analytics into a broader enterprise context.
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The Business Case for Integrated ERP
Sponsored by: Scribe Software CorporationIt's critical that your ERP software is integrated and can talk to other business applications and systems. Those who embrace ERP integration will reap lower operation costs, increased customer satisfaction, and a lot of saved time. Read this paper to learn how integrating your ERP software will impact your company's operations and work flow.
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The State of Customer Data Integration 2012: The What, Why & How of CRM Integration
Sponsored by: Scribe Software CorporationCustomer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.
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A Proven Roadmap to Business Agility by Industry
Sponsored by: IBMThis ebook discusses 23+ stories about how you can use BPM, decision management, SOA and application infrastructure including virtualization and cloud to achieve business agility.
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Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure
Sponsored by: QvidianThis ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide.
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Improving the Customer Experience
Sponsored by: Consona CorporationThis SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
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NetApp’s Crafty Acquisition of Akorri Will Be Boon to Users — and Not Just NetApp Users
Sponsored by: NetAppRead this white paper to learn more about the acquisition of Akorri Networks, Inc. by NetApp. and the ways in which this merger is helping to provide customers with new virtualization technologies.
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PPL Successfully Orchestrates an Accurate Repertoire Database with Enterprise MDM
Sponsored by: DataFlux CorporationA leading UK-based music licensing company works with DataFlux and Deloitte to verify and validate millions of data records from multiple sources.
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Bell Rings in Improved Customer Address Information
Sponsored by: DataFlux CorporationCanada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.
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Catch The Next Wave: The SME’s Guide 2011: Get Ready Now - Don’t Miss The Opportunities Of The Coming Boom
Sponsored by: SAP AGThis practical 20-minute guide for UK SMEs shows you where to spend your time and effort to prepare for the recovery, and fully unlock your potential for profitable growth.
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BLS Telecom Improves Customer Support Management with Sugar Professional
Sponsored by: SugarCRMThis case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.
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To SaaS or Not to SaaS: Making Your Digital Measurement Count
Sponsored by: Unica Corporation - An IBM CompanyRead To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely.
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Business-strength Geocoding: Ten requirements for more cost-efficient and effective business decisions
Sponsored by: Pitney Bowes Business InsightGeocoding determines location by linking longitude and latitude coordinates with street address data. By identifying your best customers’ location and defining how to reach them most effectively you possess the ultimate decision making tool. Utilize the power of location intelligence to know the location of your customers, partners and competitors.
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The Future of Address Validation: Going Beyond Move Update to Cut Costs and Connect with Customers
Sponsored by: Pitney Bowes Business InsightToday, the need to connect with customers efficiently and effectively is more important than ever. The foundation of these communications is a complete and accurate customer record. This paper describes the validation requirements, opportunities and best practices to increase organizational efficiencies relative to enterprise address validation.
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Case Study: London Life Insurance
Sponsored by: Pitney Bowes Business InsightLondon Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.
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Getting Started with Microsoft Dynamics CRM Online
Sponsored by: MicrosoftIn this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation.
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Metro Atlanta YMCA Better Aligns its Mission, Member Engagement, and Marketing Communications Activities Using Birst
Sponsored by: BirstIn an attempt to tailor and more effectively promote its programs, the Metro Atlanta YMCA turned to Birst for a new set of Business intelligence (BI) tools. Birst delivered with features that included automated dashboards and adhoc reporting at a fair price. Read on to learn the benefits YMCA experienced when they switched to Birst.
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Surviving and Thriving in the Customer-Driven Age
Sponsored by: Oracle CorporationThe customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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Being Agile in a Non-Agile World
Sponsored by: Ivar Jacobson ConsultingThis paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.
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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices
Sponsored by: Oracle CorporationThis IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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Protect Your Customer Data for Peace of Mind
Sponsored by: Cisco Systems, Inc.When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
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Choosing the Best CRM for Your Organization
Sponsored by: Oracle CorporationExplore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
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Microsoft Dynamics CRM 3.0
Sponsored by: MicrosoftReceive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers.