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Customer Data Management Software Research

  • 10 Best Practices for Integrating Your Customer Data

    Sponsored by: TIBCO

    In this white paper, learn how to leverage customer information with 10 best practices from industry experts. Download now to learn more about how the following best practices can help you not only better understand your current customers, but target larger audiences with increased accuracy.

  • The Future of Retail with TIBCO Connected Intelligence

    Sponsored by: TIBCO

    Access this infographic to discover how data-driven connected intelligence is allowing retailers to personalize their customer experience, predict purchasing and inventory trends, create omnichannel customer engagement strategies, optimize business processes, and more.

  • How to Get Started with Sentiment Analysis and Improve Your CX

    Sponsored by: TIBCO

    To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.

  • Why You Need Master Data Management —Now

    Sponsored by: TIBCO

    Inside, learn how master data management (MDM) can help you refine your data for optimal data usage. Discover the essential features of a successful MDM software, and explore how MDM can help improve your organization's data quality, business insight, and more.

  • 10 Questions To Ask Before Considering A Customer Data Platform

    Sponsored by: Reltio

    If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

  • Moving Beyond Master Data Management (Mdm)

    Sponsored by: Reltio

    Data silos make it very challenging to deliver the connected, personalized experience your customers not only want, but expect. Download this e-book to learn how to surmount these roadblocks, with a feasible, 6-step process to unify your customer data across your enterprise.

  • Video: How Will Customer Experience Change in 2021?

    Sponsored by: Alchemer

    In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.

  • Transform Your Business With Alchemer

    Sponsored by: Alchemer

    Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.

  • Redefining Success For Voice Of The Customer Programs

    Sponsored by: Alchemer

    Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.

  • Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy

    Sponsored by: Alchemer

    In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.

  • Four Winds Interactive Drives 10X Increase In Enps With Alchemer

    Sponsored by: Alchemer

    When Four Winds Interactive (FWI) set out to build a stronger, more people-focused company, they knew the first step was to start collecting better data. To help them do this, FWI turned to Alchemer. Download this case study to see how using Alchemer has enabled FWI to craft user-focused events, power more employee engagement, and more.

  • Product Video Feedback

    Sponsored by: Alchemer

    Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.

  • 5 Steps To Becoming Customer-Centric

    Sponsored by: Alchemer

    Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.

  • Webinar: Who You Gonna Call?

    Sponsored by: TechTarget

    Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

  • An Introduction to ABM Scoring

    Sponsored by: TechTarget

    Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.

  • Why Master Data Management is Critical to the Modern Customer Data Platform

    Sponsored by: Deloitte Consulting LLP

    Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.

  • Managing Customer Data in the GDPR Era

    Sponsored by: GearsDesign

    Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.

  • Create and implement an all-purpose multichannel contact center

    Sponsored by: ConvergeOne

    Find out why it's hard to determine exactly how to integrate social channels with CRM and how your business model -- and finding where your customers hang out -- will show the way.

  • The Salesforce Wave Analytics Platform: An Overview

    Sponsored by: Salesforce.com

    In this expert e-guide, discover the new features of the Salesforce Wave Analytics platform, as it now offers analytics for B2B marketing and financial services without users having to leave the platform. Plus, Adam Bataran from Bluewold Group LLC offers insight into Wave's ability to overcome data integration challenges.

  • Improve The Customer Experience Through New Technology, Better Insights

    Sponsored by: Zendesk

    In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.

  • Why Retailers Are Implementing Unified Platforms

    Sponsored by: Adyen

    More than 85% of retailers are looking to implement a unified platform in the next 10 years. But in the omnichannel age, how can retailers keep track of customers both on and offline? In this e-guide, learn why retailers are adopting a unified platform and rethinking the value of stores to provide a true omni-channel business.

  • How Omnichannel Data is at the Core of New Commerce Offerings

    Sponsored by: Adyen

    Most companies know they need to bring data silos together to improve customer experience, but they're struggling to do it. In response, some technology vendors are creating omnichannel technology to bring together disparate pockets of customer data. Learn how 2 major vendors are targeting customer data silos to create a truly omnichannel picture.

  • Analysts Tackle Digital Transformation, CX Struggles

    Sponsored by: Dell EMC and Intel®

    Learn about key issues impeding multinational organizations' efforts to achieve successful digital transformation strategies. Discover what The Economist Intelligence Unit (EIU) and analysts at Forrester have to say about overcoming barriers.

  • Key Pros and Cons of Salesforce Sales Cloud

    Sponsored by: Salesforce

    In this brief expert guide, explore the pros and cons of Salesforce Sales Cloud. Learn why some users praise Sales Cloud's usability and accuracy, while others mourn its mobile CRM capabilities.

  • Can Salesforce Einstein Catch the next AI Wave?

    Sponsored by: Salesforce

    Condemn AI's potential 20 years ago, and it seems obsolete. Credit the tool with the success of the IoT, and it seems innovative – that's relativity, and how Salesforce Einstein plans to improve customer engagement. Read on to learn about Salesforce's new contribution to the AI resurgence from expert consultant Jeff Kaplan.

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