Customer Data Integration Research
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Let Customer Feedback Do the Driving
Sponsored by: SPSS Inc. Worldwide HeadquartersAs the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
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Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition
Sponsored by: IBMRead this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.
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Performance and Scalability Benchmark: Oracle Communications Billing and Revenue Management
Sponsored by: Sun Microsystems, Inc.The Oracle Communications BRM application suite is a Tier 1, convergent billing framework that is architected for leading service providers. This white paper describes the performance and scalability results of Oracle Communications BRM 7.3.1 from the recent benchmark conducted at Sun Solutions Center in Paris and France.
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Surviving and Thriving in the Customer-Driven Age
Sponsored by: Oracle CorporationThe customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices
Sponsored by: Oracle CorporationThis IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
Sponsored by: IBMGrocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
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Data Quality Considerations in Master Data Management Structures
Sponsored by: Pitney Bowes Group 1 SoftwareIn this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.
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Master Data Management: Effective Data Governance
Sponsored by: IBMThis white paper will describe how engaging in a master data management (MDM) project enables effective governance of data-specifically master data-and achieves maturity in key categories of the IBM Data Governance Maturity Model.
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Taking Stock of Product Data: Using Data Quality to Refine PIM Initiatives
Sponsored by: DataFlux CorporationThis live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.
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Choosing the Best CRM for Your Organization
Sponsored by: Oracle CorporationExplore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.
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Maximizing Data Quality to Build Profitable Customer Relationships
Sponsored by: Pitney Bowes Group 1 SoftwareThis white paper will help you understand the role of data quality in developing profitable customer relationships. Gain insight into the strategies and technologies that can help you get the most from your customer-facing systems.
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Scalable Data Quality: A Seven Step Plan for Any Size Organization
Sponsored by: MelissaNo matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs.
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Microsoft Dynamics CRM 3.0
Sponsored by: MicrosoftReceive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers.
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Achieving Advantage with Operational Customer Data Integration and Management
Sponsored by: IBM Software GroupThis white paper provides details on why WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM.