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Customer Data Integration Research

  • Etiqa Grows and Retains Customer Relationships Using a 360-Degree View of Customer Activities

    Sponsored by: Informatica

    Using to Informatica’s customer-centric master data management for insurance providers, Etiqa created a single, holistic, and trusted view of their business and customers. Explore this case study to learn how master data management can serve as the cornerstone to quality omnichannel customer engagement and experiences.

  • 2020 Media Consumption Series Infographic

    Sponsored by: ComputerWeekly.com

    Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

  • Transform Your Business With Alchemer

    Sponsored by: Alchemer

    Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.

  • Redefining Success For Voice Of The Customer Programs

    Sponsored by: Alchemer

    Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.

  • Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy

    Sponsored by: Alchemer

    In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.

  • Four Winds Interactive Drives 10X Increase In Enps With Alchemer

    Sponsored by: Alchemer

    When Four Winds Interactive (FWI) set out to build a stronger, more people-focused company, they knew the first step was to start collecting better data. To help them do this, FWI turned to Alchemer. Download this case study to see how using Alchemer has enabled FWI to craft user-focused events, power more employee engagement, and more.

  • How CX will change in 2021

    Sponsored by: Alchemer

    Digital transformation is having a dramatic effect on customer expectations. Watch this brief video to hear from experts at Alchemer as they discuss digital trends and how they’re shaping the future of CX.

  • Product Video Feedback

    Sponsored by: Alchemer

    Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.

  • 5 Steps To Becoming Customer-Centric

    Sponsored by: Alchemer

    Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.

  • CDP Beyond Marketing

    Sponsored by: Informatica

    Data is taking over, and customer experience strategy is no exception. Today’s customers expect timely, personalized messages, and one of the most effective ways to do that is by harnessing and analyzing customer data with a CDP. Explore some of the top use cases for CDPs and tips for getting started in this white paper.

  • 10 Questions To Ask Before Considering A Customer Data Platform

    Sponsored by: Reltio

    If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

  • Compare The Capabilities Of Legacy MDM Vs. Connected Customer 360

    Sponsored by: Reltio

    Having a 360-degree view of your customers is crucial to delivering the personalized, consistent experiences they expect. But if you’re using a legacy MDM, doing that can feel impossible. Learn how using a cloud-native data management platform can make it easier to create the experiences your customers want in this technology brief.

  • Moving Beyond Master Data Management (Mdm)

    Sponsored by: Reltio

    Data silos make it very challenging to deliver the connected, personalized experience your customers not only want, but expect. Download this e-book to learn how to surmount these roadblocks, with a feasible, 6-step process to unify your customer data across your enterprise.

  • 2020 Media Consumption Series Infographic Pack

    Sponsored by: ComputerWeekly.com

    Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

  • How to Get Started with Sentiment Analysis and Improve Your CX

    Sponsored by: TIBCO

    To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.

  • Webinar: Who You Gonna Call?

    Sponsored by: TechTarget

    Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

  • Why You Need Master Data Management —Now

    Sponsored by: TIBCO

    Inside, learn how master data management (MDM) can help you refine your data for optimal data usage. Discover the essential features of a successful MDM software, and explore how MDM can help improve your organization's data quality, business insight, and more.

  • An Introduction to ABM Scoring

    Sponsored by: TechTarget

    Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.

  • Is There a Silver Bullet for B2B Marketing Data?; Real Advantages Companies Are Gaining Right Now

    Sponsored by: TechTarget

    How does your organization plan on keeping up with changing buyer behaviors? In this e-book, learn how a customer-driven lifecycle can help bridge the gap between past and present buyer behaviors, and explore how TechTarget can help you keep up with these revolutionary changes.

  • 10 Best Practices for Integrating Your Customer Data

    Sponsored by: TIBCO

    In this white paper, learn how to leverage customer information with 10 best practices from industry experts. Download now to learn more about how the following best practices can help you not only better understand your current customers, but target larger audiences with increased accuracy.

  • AI & Automation: Turning data into insights

    Sponsored by: ComputerWeekly.com

    In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.

  • Why Master Data Management is Critical to the Modern Customer Data Platform

    Sponsored by: Deloitte Consulting LLP

    Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.

  • Managing Customer Data in the GDPR Era

    Sponsored by: GearsDesign

    Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.

  • Transforming Customer Support with Artificial Intelligence Capabilities

    Sponsored by: Zendesk

    Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.

  • Creating a Positive Customer Experience with 15 Steps

    Sponsored by: ConvergeOne

    Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.

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