Customer Data Integration Research
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MicroScope – December 2023: What does the future hold for Industry 5.0?
Sponsored by: MicroScopeIn this issue, we explore the future of Industry 5.0 to discover whether it's truly a tech revolution or just the next step in what has been promised since Industry 4.0. Also learn more about the risks and impacts of generative AI on data compliance and compliance, as well as seven steps you should take to engage customers while providing services
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2020 Media Consumption Series Infographic Pack
Sponsored by: TechTarget ComputerWeekly.comHere they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?
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Webinar: Who You Gonna Call?
Sponsored by: TechTargetAre you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
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An Introduction to ABM Scoring
Sponsored by: TechTargetDownload this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.
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Is There a Silver Bullet for B2B Marketing Data?; Real advantages companies are gaining right now
Sponsored by: TechTargetHow does your organization plan on keeping up with changing buyer behaviors? In this e-book, learn how a customer-driven lifecycle can help bridge the gap between past and present buyer behaviors, and explore how TechTarget can help you keep up with these revolutionary changes.
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AI & Automation: Turning data into insights
Sponsored by: TechTarget ComputerWeekly.comIn this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
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2020 Media Consumption Series Infographic
Sponsored by: TechTarget ComputerWeekly.comHere they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?
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Why Master Data Management is Critical to the Modern Customer Data Platform
Sponsored by: Deloitte Consulting LLPMaster data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.
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Managing Customer Data in the GDPR Era
Sponsored by: GearsDesignDownload this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
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Transforming Customer Support with Artificial Intelligence Capabilities
Sponsored by: ZendeskDownload this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
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Creating a Positive Customer Experience with 15 Steps
Sponsored by: ConvergeOneExplore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
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The Salesforce Wave Analytics Platform: An Overview
Sponsored by: Salesforce.comIn this expert e-guide, discover the new features of the Salesforce Wave Analytics platform, as it now offers analytics for B2B marketing and financial services without users having to leave the platform. Plus, Adam Bataran from Bluewold Group LLC offers insight into Wave's ability to overcome data integration challenges.
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Why Retailers Are Implementing Unified Platforms
Sponsored by: AdyenMore than 85% of retailers are looking to implement a unified platform in the next 10 years. But in the omnichannel age, how can retailers keep track of customers both on and offline? In this e-guide, learn why retailers are adopting a unified platform and rethinking the value of stores to provide a true omni-channel business.
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Creating Personalized Experiences with Real-Time Insights for CEM
Sponsored by: OpenTextCreating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
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How Automated Contact Services Help One Health Center Reduce Missed Appointments
Sponsored by: MicrosoftIn this e-guide, discover how to improve communication between contact center agents and customers by integrating an automated contact service.
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Is Online Video Chat the Path to a Personalized Customer Experience?
Sponsored by: BoldChat - LogMeInIn this expert e-guide, customer experience pro Scott Sachs, President of SJS Solutions LLC, examines the maturation of online video chat as an effective tool in contact centers. Discover tips for architecting personalized customer journeys, and learn how to address some of the challenges of video-based customer service.
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Customer Engagement Strategies Hinge on Social Media Savvy
Sponsored by: BazaarvoiceSocial media plays an important role in customer engagement strategies, but many sales and marketing teams struggle with how to use social platforms. This guide features insights from Sales Machine 2016, a two-day sales best practices and technology convention. Learn how you can use social media as an effective customer engagement tool.
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New Salesforce Feature Aimed to Improve Data Accuracy
Sponsored by: SalesforceIn this expert guide, learn how Salesforce Lightning Voice can automatically log customer interactions – and display them for future callers. Explore ways to provide entire sales teams with a full history of customer call data, so they can sell intelligently.
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Data Analytics Maps Positive Customer Journeys
Sponsored by: TechTarget Customer ExperienceAmid the noise of multiple communication channels, data analytics strategies can identify needs, predict behavior and enhance the customer experience.
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How to Optimize Your Master Data Management Strategy
Sponsored by: IBMThis expert e-guide explores an integrated approach to master data management (MDM) that incorporates an enterprise data governance program. Inside, you'll find out how to optimize your data quality strategy and learn how to garner business support for your MDM initiative.
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Customer Experience Analytics: Delivering More Personalized Customer Service
Sponsored by: zendesk (bime by)In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience.
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Social Media Monitoring Long on Promise, Short on Results
Sponsored by: TechTarget Content ManagementEvery company knows that social media holds great insight into customer desires, but many are failing. This handbook on social media monitoring identifies some of the difficulties and provides suggestions on converting raw data into actionable information to successfully engage audiences, identify prospects and enhance brand awareness.
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Service Cloud Brings Intuitive UI to Customer Service and Support
Sponsored by: Salesforce.comCall center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
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Improving Customer Service with Knowledge Management Systems
Sponsored by: Salesforce.comCustomer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
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Improving Omnichannel Customer Service with Salesforce IoT Cloud
Sponsored by: Salesforce.comRead our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
