Contact Center Workforce Management Research
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Talkdesk vs. 8x8 vs. 7 more: Which CCaaS is Best for You?
Sponsored by: TalkdeskCCaaS solutions are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. Find out why in this Gartner Magic Quadrant, and review 9 CCaaS providers and their features to help determine the right choice for you.
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Improving Customer Experience Through Enhanced Employee Experience
Sponsored by: AvtexView this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
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Integrating CRM and Contact Center Technologies to Improve Customer Experience
Sponsored by: AvtexView this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
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MicroScope – October 2019: What's next for the channel?
Sponsored by: MicroScopeThe fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly
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InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
Sponsored by: AvtexHow can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.
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How to Enhance Customer Support with Self-Service
Sponsored by: ServiceNowDownload this essential guide to explore tips for building a digital customer service strategy and uncover how self-service platforms can help improve customer experiences.
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Call Center Quality Assurance Guide
Sponsored by: CallMinerIn this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
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How Relevant is Your Organization? Explore the Coveo Customer Service Relevance Maturity Model
Sponsored by: CoveoView this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.
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How CXone Empowers Contact Center Managers
Sponsored by: NICE inContactView this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.
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How CXone Empowers Contact Center Agents
Sponsored by: NICE inContactView this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
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Customer Service Best Practices
Sponsored by: GenesysHow do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.
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Your Path, Your Way: 3 Options for Transforming Your Legacy Contact Center
Sponsored by: GenesysIn this e-book, discover how to transform your contact center with Genesys. Learn how to maximize your customer experience platform migration options while minimizing risk and disruption, and explore how the cloud can help improve your migration prospects.
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Achieve CX Optimization with Call Center Transformation
Sponsored by: SquelchIn this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
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The Evolving Contact Center: From Call Center to Customer Experience Center
Sponsored by: BurwoodIn this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.
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It's Good to Talk Even in a High Tech World
Sponsored by: British Telecommunications PLCView this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
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CCW Market Study: The Future of the Contact Center
Sponsored by: AppianIn this market study, discover the popular investment areas shaping the development of the modern contact center. Explore the urgent investment priorities for contact centers looking to modernize their everyday processes, and review how your organization's contact center can benefit from intelligent technology.
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Key to Intelligent Customer Experience in Financial Services: Data-Driven Decisions That Don't Comprise Privacy
Sponsored by: AppianDownload this webinar to listen to Julien Corbe, Financial Services Advisory Leader at PwC, and Michael Heffner, VP of Global Industry at Appian, as they discuss how financial institutions can evolve customer experiences by leveraging automation, AI, and other emerging technologies.
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The Appian Intelligent Contact Center Platform
Sponsored by: AppianIn this video, learn how an intelligent contact center platform from Appian can help your organization achieve a 60% increase in customer satisfaction and average cost savings of over 40%. Review Appian product features, and decide if an intelligent contact center is right for you.
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Contact Center Success with Appian
Sponsored by: AppianContact center complexity is a major issue. In this video, learn why the world's leading enterprises are turning to intelligent contact centers, and review your software options with Appian.
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How to Improve Customer Service Agent Satisfaction to Enhance CX and Your Bottom Line
Sponsored by: SquelchIn this article, learn how improving your customer service agents' satisfaction can enhance CX and drive your business' bottom line. Discover how CX and customer service satisfaction are linked, and uncover how to get the most out of your support team.
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How to Turn Your Contact Center into a Profit Generator
Sponsored by: SquelchIn this article, glean the insight you need to turn your contact center into a profit generator. Learn how to elevate your customer service support team, and get started building a better CX strategy.
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Using AI to Augment Humans and Redesign Operations
Sponsored by: British Telecommunications PLCSome people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center.
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Demo: NICE inContact CXone – Agent for Salesforce WFO
Sponsored by: NICE inContactWatch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.
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Cloud Native Contact Center Applications Ease the Burden of IT
Sponsored by: NICE inContactDownload this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.
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4 Companies that Migrated from On-Premises Contact Centers to a Cloud Contact Center
Sponsored by: NICE inContactCustomers want to feel valued and 73% say that valuing their time is one of the most important indicators of good customer service. In this Total Economic Impact report, uncover feedback from 4 companies that migrated from on-premises contact centers to a cloud contact center.
