Contact Center Management Research
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Magic Quadrant for Contact Center as a Service, North America
Sponsored by: NICE inContactContact center as a service (CCaaS) solutions are becoming the preferred deployment model for many contact centers in North America. In Gartner report, discover 9 vendors and their features designed to help application leaders responsible for customer service and support technology.
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Talkdesk vs. 8x8 vs. 7 more: Which CCaaS is Best for You?
Sponsored by: TalkdeskCCaaS solutions are becoming the preferred deployment model for many contact centers in North America, replacing traditional on-premises contact center infrastructure. Find out why in this Gartner Magic Quadrant, and review 9 CCaaS providers and their features to help determine the right choice for you.
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Contact Center
Sponsored by: NWN CorporationNWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.
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Improving Customer Experience Through Enhanced Employee Experience
Sponsored by: AvtexView this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
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Integrating CRM and Contact Center Technologies to Improve Customer Experience
Sponsored by: AvtexView this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
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InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
Sponsored by: AvtexHow can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.
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Cloud Contact Center: What to Consider Before Migration
Sponsored by: 4NetThe line between unified communications and the contact center is blurring as organizations look to bring both technologies together via cloud adoption. In this expert guide, find out if moving your contact center to the cloud is right for you, and explore 5 tips for picking a call center CX platform.
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How to Enhance Customer Support with Self-Service
Sponsored by: ServiceNowDownload this essential guide to explore tips for building a digital customer service strategy and uncover how self-service platforms can help improve customer experiences.
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Talkdesk GDPR Compliance
Sponsored by: TalkdeskIn this e-book, discover what steps Talkdesk has taken to ensure compliance with General Data Protection Regulation (GDPR). Get a comprehensive overview of Talkdesk personal data processing protocols, and review how Talkdesk ensures data security, controls third-party access to personal data, and more.
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AI Now: Transforming Customer Experience Today
Sponsored by: TalkdeskThere's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.
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Pocket Guide to Contact Center Management Terms
Sponsored by: TalkdeskKeeping up with the ever-growing amount of acronyms and technologies in the contact center sector is a constant challenge. Fortunately, you can use this pocket guide to contact center management terms to ensure that you are up-to-date with the terminology you need to know.
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AI in the Contact Center: Balancing Automation and the Human Touch
Sponsored by: TalkdeskWatch this webinar to learn how to leverage AI in the contact center to deliver the boost you need to provide a next-level CX, helping you to stand out among dense competition.
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Call Center Quality Assurance Guide
Sponsored by: CallMinerIn this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
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2019 Talkdesk Contact Center KPI Benchmarking Report
Sponsored by: TalkdeskRead this contact center KPI and benchmarking report to learn the role of key performance indicators and how to appropriately define success across common metrics—so you can set and achieve the goals that matter most to your organization.
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Talkdesk: Enterprise Cloud Contact Center for the Digital World
Sponsored by: TalkdeskIn this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.
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How Relevant is Your Organization? Explore the Coveo Customer Service Relevance Maturity Model
Sponsored by: CoveoView this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.
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How CXone Empowers Contact Center Managers
Sponsored by: NICE inContactView this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.
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How CXone Empowers Contact Center Agents
Sponsored by: NICE inContactView this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
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X Series Solution Overview
Sponsored by: 8x8, Inc.In this white paper, the 8x8 X Series consolidated contact center solution addresses the problem with an unprecedented level of integration, which can be deployed rapidly and reliability across entire organizations.
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Customer Service Best Practices
Sponsored by: GenesysHow do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.
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The Essential Migration Checklist for Identifying the Right Customer Experience Solution
Sponsored by: GenesysStart your customer experience migration journey today. View this essential migration checklist for identifying the right customer experience solution, and explore how this migration checklist can help jumpstart your customer experiences and business outcomes.
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Your Path, Your Way: 3 Options for Transforming Your Legacy Contact Center
Sponsored by: GenesysIn this e-book, discover how to transform your contact center with Genesys. Learn how to maximize your customer experience platform migration options while minimizing risk and disruption, and explore how the cloud can help improve your migration prospects.
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Achieve CX Optimization with Call Center Transformation
Sponsored by: SquelchIn this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
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The Evolving Contact Center: From Call Center to Customer Experience Center
Sponsored by: BurwoodIn this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.
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It's Good to Talk Even in a High Tech World
Sponsored by: British Telecommunications PLCView this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
