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Cloud CRM Research

  • Automating Cloud Infrastructure with Ansible IT Engine

    Sponsored by: Red Hat

    Examine how Splunk accelerated IT provisioning, configuration, and task management within its cloud infrastructure with an automation engine that rapidly deploys and scale server clusters and apps, configures the cloud on-demand, and autoscales infrastructure as needed.

  • Discover the Cloudification of Healthcare IT

    Sponsored by: Pure Storage

    Is clinical data safe in the cloud? Is the cloud compliant? Access this post to hear what your health IT peers have to say about the cloudification of health IT, and their respective decisions to adopt, or not adopt, cloud platforms.

  • Focus: ERP in the cloud

    Sponsored by: ComputerWeekly.com

    In this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations.

  • CRM Trends 2016: ASEAN

    Sponsored by: ComputerWeekly.com

    There's no doubt the future of customer relationship management (CRM) lies in the cloud. This e-guide takes you inside some the organisations in South-East Asia and the rest of APAC who are turning to the cloud to improve their customer service and engagement.

  • IT Relations: HR Manager

    Sponsored by: ComputerWeekly.com

    HR and IT departments have begun to work closely together over the last few years. While HR historically has often received limited attention, companies now understand the key role the department plays in the business. Consequently, companies are heavily investing in HR technology, particularly by moving their HR systems to the cloud.

  • What does cloud computing look like in 2016?

    Sponsored by: ComputerWeekly.com

    Cloud computing today is in a phase of rapid take-up. Technology as a service is a top priority for CIOs in Southeast Asia.This guide gives examples of how cloud computing is being harnessed within the region.

  • Cloud-Based Business Management Software Guidebook

    Sponsored by: Dell Boomi

    This white paper explains how you can get the real-time access to synchronized customer data you need. Discover a cloud-based business management software suite that enables companies to manage core business operations in a single, integrated system, including ERP and CRM.

  • Empowering Health

    Sponsored by: Microsoft

    Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.

  • The State of Disaster Recovery & Backup: An Exclusive Report

    Sponsored by: QuorumLabs Inc.

    Changes in the world of DR are bringing to light old backup frustrations. Download this essential State of DR report now to find out if your company is behind the curve or leading the pack in DR with cloud-based backup.

  • Crunching the Costs of Microsoft Exchange On-premises vs. Cloud Services

    Sponsored by: Riverbed Technology, Inc.

    Download this expert guide to learn how to calculate the costs of on-premises Exchange versus those of Office 365's mail service, and from this assessment deduce if the O365 cloud is your enterprise's best option for collaboration. Discover new cost factors such as electricity, bandwidth needs, personnel expenses, and more.

  • How A Good Sales Strategy Can Convert Prospects Into Customers

    Sponsored by: Oracle Corporation UK Ltd

    Sales now rely on metrics and data analytics to identify top prospects. Rethinking your sales and marketing is critical to developing a workable cloud strategy. In this guide, compare how 2 companies use different sales technologies to gain a competitive edge. Plus, learn how to transform your sales and marketing strategy for improved results.

  • Cloud-based CRM's Market and Capabilities

    Sponsored by: Oracle Corporation UK Ltd

    Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.

  • Stay on Course for Cloud: Building a Foundational Application Migration Plan

    Sponsored by: UXC Oxygen and Amazon Web Services

    When creating an app migration plan, there are 5 primary methods from which you should choose. Read on to discover them, and learn how to assess your workload requirements and run a pilot test to make an informed decision about which apps to first migrate, such as those that are standalone.

  • Overcoming Speedbumps During an AWS Migration: Don't Leave Behind Legacy Apps

    Sponsored by: UXC Oxygen and Amazon Web Services

    Overcome the potential problems associated with AWS migration: In this guide, you will receive expert insight to ensure you've invested enough prep into configuration management before migrating to AWS. Additionally, identify 6 crucial steps in the AWS app migration process.

  • AWS Lowers Cost Barriers for SAP HANA and Database Migrations to the Cloud

    Sponsored by: UXC Oxygen and Amazon Web Services

    Although SAP deployments are currently dominated by appliances, more companies are tapping the cloud. But is cloud deployment a smart decision for you? Download now to weigh SAP HANA on-premises options against their cloud offerings. Also, discover how AWS' new tools will lower cost barriers for database cloud migrations.

  • Where the 'Edge' and the Cloud Collide: Lessons Learned from Public Cloud Deployment and IoT

    Sponsored by: Hewlett Packard Enterprise

    As lock-in concerns become less prevalent, public cloud adoption continues to rise; however, organizations find that some workloads are best left in-house. Discover the boons and challenges associated with public cloud deployment, and additionally learn how to leverage it to eliminate latency and increase response times for IoT apps.

  • Explore the Evolving DDoS Threat Landscape

    Sponsored by: Radware

    Delve into the evolution of DDoS threats: learn how to deliver clean network traffic to your customers and mitigate the threat DDoS presents. Additionally, discover how to formulate a DDoS-resistant cloud by taking advantage of content delivery networks, reducing publicly exposed environments, and more.

  • Getting a Grip on Content: Empowered Content Collaboration in the Cloud

    Sponsored by: IBM

    Access this resource for insight into how collaboration capabilities can turn content into a competitive advantage and striking the balance between content security and access. Additionally, discover resource requirements for deploying an ECM tool, and learn more about cloud-based content management implementation.

  • 3 Steps to Secure Cloud Database-as-a-Service

    Sponsored by: Oracle Corporation UK Ltd

    Database-as-a-Service (DBaaS) may be easy to deploy and easy to manage, but it's not without its own security challenges. Evaluating a provider is an important first step, but where do you go from there? In this e-guide, we explore 3 key steps to ensuring secure cloud database services. Discover how to make your DBaaS migration safe and successful.

  • How to Transition to a Cloud-Based Analytics Environment

    Sponsored by: Looker

    In this expert e-guide, find 4 simple steps to building the best BI program possible in a cloud network. Find out how these steps can help you a faster and more accessible cloud-based analytics program.

  • Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management

    Sponsored by: CA Technologies

    Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.

  • Salesforce Marketing Cloud Takes Customers Personally

    Sponsored by: Salesforce.com

    Amid the noise of burgeoning channels of communication, Salesforce's marketing automation platform helps companies address customer needs more personally.

  • Service Cloud Brings Intuitive UI to Customer Service and Support

    Sponsored by: Salesforce.com

    Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.

  • Improving Customer Service with Knowledge Management Systems

    Sponsored by: Salesforce.com

    Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

  • InterSystems CachĂ© gives PCS an advantage in cloudbased social media management applications

    Sponsored by: InterSystems

    Thanks to social media, brand perception can change rapidly in any given market. Read on to learn how cloud technology eases brand management in existing markets and transitions into new ones.

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