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Cloud CRM Research

  • The Truth Behind 6 Call Recording Myths

    Sponsored by: West UC

    Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.

  • 10 Rules For An Efficient Contact Center

    Sponsored by: West UC

    There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.

  • 2017 IT Priorities in the Middle East

    Sponsored by: ComputerWeekly.com

    Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East.

  • Effectively leveraging cloud-based contracts

    Sponsored by: ComputerWeekly.com

    Cloud contracts offer great benefits, but they can put organisations at significantly greater risk than conventional IT service contracts. This report by consultant Bob Fawthrop explains how to mitigate the risks.

  • CW ASEAN January 2017: Singapore hosts world's first robo-taxis

    Sponsored by: ComputerWeekly.com

    In this month's CW ASEAN we take a look at a project to introduce self-driving taxis in Singapore. The autonomous vehicle pilot comes as no surprise as the city state is not shy to try out the latest and greatest digital technology to make life for its people and businesses easier and more productive.

  • CW ANZ January 2017: The role of cognitive computing in data analytics

    Sponsored by: ComputerWeekly.com

    This month's CW ANZ takes a look at how cognitive computing applications present new business challenges to enterprises.

  • Automating Cloud Infrastructure with Ansible IT Engine

    Sponsored by: Red Hat

    Examine how Splunk accelerated IT provisioning, configuration, and task management within its cloud infrastructure with an automation engine that rapidly deploys and scale server clusters and apps, configures the cloud on-demand, and autoscales infrastructure as needed.

  • Focus: ERP in the cloud

    Sponsored by: ComputerWeekly.com

    In this guide we reflect on 50 years of business software followed by a look to the future as we explore the evolution from on-premise to cloud systems; analysing Oracle's claim for Infrastructure as a Service (IaaS) business to the proliferation of cloud integrations.

  • CRM Trends 2016: ASEAN

    Sponsored by: ComputerWeekly.com

    There's no doubt the future of customer relationship management (CRM) lies in the cloud. This e-guide takes you inside some the organisations in South-East Asia and the rest of APAC who are turning to the cloud to improve their customer service and engagement.

  • Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?

    Sponsored by: Dell EMC and Intel®

    Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.

  • Software-defined vs. Traditional Storage and the Blurring of Private and Public Clouds

    Sponsored by: Hedvig Inc

    In this expert guide, SearchCloudStorage joins Avinash Lakshman, CEO and founder of Hedvig Inc, to demonstrate the flexibility achieved by employing a self-service public cloud provider that uses replication- and erasure coding-based storage. Read on to learn if replication-based SDS is more affordable than traditional storage.

  • Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code

    Sponsored by: Hewlett Packard Enterprise

    Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.

  • How CRM and ERP Clouds are Coming Together

    Sponsored by: Microsoft

    CRM is the answer to some of ERP's pitfalls, but it takes a lot of work to keep them synced. What if you didn't have to waste time syncing separate clouds? Access this e-guide to learn how Microsoft is merging CRM and ERP into a single cloud offering and an example of what this means for future use in the healthcare industry.

  • Microsoft Dynamics CRM: A Look at New Features and Uses

    Sponsored by: Microsoft

    This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.

  • Economic Benefits of Migrating from On-Premises to Microsoft Office 365

    Sponsored by: Microsoft

    Over a 3-year period, Forrester interviewed 35 healthcare organizations that realized over $7.5 million in risk-adjusted benefits by moving their on-premise Microsoft Office solution to Microsoft Office 365. Access this infographic for results from Forrester's survey in numbers.

  • Empowering Health

    Sponsored by: Microsoft

    Access this e-book to learn about 4 key health IT areas that support the evolution of healthcare, as well as how 5 health organizations are modernizing with cloud-first, mobile-first solutions.

  • The State of Disaster Recovery & Backup: An Exclusive Report

    Sponsored by: QuorumLabs Inc.

    Changes in the world of DR are bringing to light old backup frustrations. Download this essential State of DR report now to find out if your company is behind the curve or leading the pack in DR with cloud-based backup.

  • Beyond the Basics: Top 5 Cloud Management Must Haves

    Sponsored by: VMware

    Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.

  • Crunching the Costs of Microsoft Exchange On-premises vs. Cloud Services

    Sponsored by: Riverbed Technology, Inc.

    Download this expert guide to learn how to calculate the costs of on-premises Exchange versus those of Office 365's mail service, and from this assessment deduce if the O365 cloud is your enterprise's best option for collaboration. Discover new cost factors such as electricity, bandwidth needs, personnel expenses, and more.

  • How A Good Sales Strategy Can Convert Prospects Into Customers

    Sponsored by: Oracle Corporation UK Ltd

    Sales now rely on metrics and data analytics to identify top prospects. Rethinking your sales and marketing is critical to developing a workable cloud strategy. In this guide, compare how 2 companies use different sales technologies to gain a competitive edge. Plus, learn how to transform your sales and marketing strategy for improved results.

  • Cloud-based CRM's Market and Capabilities

    Sponsored by: Oracle Corporation UK Ltd

    Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.

  • Stay on Course for Cloud: Building a Foundational Application Migration Plan

    Sponsored by: UXC Oxygen and Amazon Web Services

    When creating an app migration plan, there are 5 primary methods from which you should choose. Read on to discover them, and learn how to assess your workload requirements and run a pilot test to make an informed decision about which apps to first migrate, such as those that are standalone.

  • Overcoming Speedbumps During an AWS Migration: Don't Leave Behind Legacy Apps

    Sponsored by: UXC Oxygen and Amazon Web Services

    Overcome the potential problems associated with AWS migration: In this guide, you will receive expert insight to ensure you've invested enough prep into configuration management before migrating to AWS. Additionally, identify 6 crucial steps in the AWS app migration process.

  • AWS Lowers Cost Barriers for SAP HANA and Database Migrations to the Cloud

    Sponsored by: UXC Oxygen and Amazon Web Services

    Although SAP deployments are currently dominated by appliances, more companies are tapping the cloud. But is cloud deployment a smart decision for you? Download now to weigh SAP HANA on-premises options against their cloud offerings. Also, discover how AWS' new tools will lower cost barriers for database cloud migrations.

  • Where the 'Edge' and the Cloud Collide: Lessons Learned from Public Cloud Deployment and IoT

    Sponsored by: Hewlett Packard Enterprise

    As lock-in concerns become less prevalent, public cloud adoption continues to rise; however, organizations find that some workloads are best left in-house. Discover the boons and challenges associated with public cloud deployment, and additionally learn how to leverage it to eliminate latency and increase response times for IoT apps.

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