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Churn Research

  • 6 Reasons Customer Experience Management is the New Enterprise Marketing

    Sponsored by: Contentstack

    In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.

  • A Blueprint for Enhanced Citizen Experiences

    Sponsored by: Adobe

    In this report, Adobe closely examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information at the right time to individual citizens in 2021 and beyond. Read on to view these critical takeaways.

  • A clearer horizon. Do CIOs have more clarity about cloud computing?

    Sponsored by: ComputerWeekly.com

    This research from management consultants, Xantus, shows that while there is still a lack of clarity and a reluctance to fully commit to the cloud, there is a general acceptance from CIOs of the benefits and a growing commitment to develop those benefits.

  • A Computer Weekly buyer's guide to Automating business processes

    Sponsored by: ComputerWeekly.com

    Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.

  • A Computer Weekly buyer's guide to next-generation retail technology

    Sponsored by: ComputerWeekly.com

    Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.

  • A Framework for Building Customer Loyalty

    Sponsored by: Axway

    One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.

  • A Guide to One-to-One Marketing for the Forward-Thinking Enterprise, with Examples

    Sponsored by: Contentstack

    View this article to discover how your organization can boost customer engagement and drive more sales with a one-to-one marketing strategy, and uncover 3 steps to making one-to-one marketing work for you.

  • 6 Customer Service Channels You Need to Support

    Sponsored by: Freshworks

    Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

  • 6 Hidden Secrets to Offering Exceptional Customer Service

    Sponsored by: Salesforce.com

    The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.

  • 6 Steps to Smashing Silos in Your Business

    Sponsored by: Teradata

    This informative resource explains the steps that business leaders can take to prevent and break down silos within their organizations, particularly within marketing departments.

  • 7 Ways Video Can Fuel Customer Engagement, Conversion and Acquisition

    Sponsored by: Limelight Networks, Inc.

    Customer engagement, conversion and acquisition are important to the success of your company. Unfortunately, people don't always have the time to read everything you write. How can you remedy this? Learn how video can drive engagement to your business by reading this resource now.

  • 8 contact center best practices

    Sponsored by: Salesforce.com

    Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.

  • 8 Traits of IT-Friendly Contact Center and Web Customer Service Software

    Sponsored by: eGain Communications Corp.

    In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.

  • 9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider

    Sponsored by: Voxeo

    This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.

  • 9 Steps to Building a Business Case for B2B Integration

    Sponsored by: IBM

    Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within.

  • A Brazilian company adopts IBM System z to handle rapid business growth

    Sponsored by: IBM

    This on-demand video case study explains how Sicoob, Brazil's largest cooperative credit system, achieved high performance and scalability by investing in the right server platform, allowing the company to accommodate business growth.

  • A Comprehensive Best Practice Approach to Business Resilience and Risk Mitigation

    Sponsored by: IBM

    This white paper serves as a comprehensive, best-practices approach to business resilience and risk mitigation. Common types of risk and the steps organizations must take to develop an effective risk mitigation strategy are discussed.

  • A contact center manager's guide to integrating self-service

    Sponsored by: KANA

    Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.

  • A contact center manager's guide to integrating self-service

    Sponsored by: inContact

    Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.

  • A Look at 5 Contact Center Automation Tools

    Sponsored by: Genesys

    In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.

  • A New Model for Healthcare Transformation

    Sponsored by: DellEMC and Intel®

    This paper provides an overview of the major issues that are driving support for care transformation. More importantly, it outlines an approach for achieving value from the IT investments made by health care organizations in support of transformation initiatives.

  • A New Style of IT: The Dawn of a New Normal

    Sponsored by: Hewlett Packard Enterprise

    Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.

  • A Practical Guide to Choosing the Right Agile Tools

    Sponsored by: IBM

    This evaluation guide is designed to help you choose the best tool for your needs today, while protecting your investment as your team, needs and agile maturity grow.

  • A Premium on Efficiency: Midsize Manufacturers Confront the Obstacles to Growth

    Sponsored by: SAP America, Inc.

    How do best-in-class midsize manufacturers continue to grow in a tough economy? This research report, conducted by EIU, outlines measures manufacturers implement to continue expanding even while coping with the strains of softening demand in key markets, rising input costs, and downward pressure on prices.

  • A Quick-Start Guide to Deploy an SMS Strategy for Business

    Sponsored by: StrikeIron

    SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.

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