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Call Center Services Research

  • Six Ways to Use AI for Intelligent Customer Service

    Sponsored by: Kustomer

    Check out this white paper from Kustomer to learn 6 ways to leverage AI to deliver effortless and effective customer service and discover the future of the industry.

  • Your Next Move to the Future

    Sponsored by: Avaya

    For a large portion of companies, digital transformation takes shape in improving customer service and enhancing employee efficiency. Read this blog post to evaluate whether or not the contact center subscription model is the right approach for your business as you seek to embrace AI, cloud computing, and other rapidly evolving technologies.

  • 2020 Vision Strategy for Scaling in your Contact Center

    Sponsored by: Inference Solutions

    Access this white paper for 5 strategies to protect your business and adapt to variations in call volume with Inference's Intelligent Virtual Agents.

  • Overcoming CX Challenges with Remote Support

    Sponsored by: LogMeIn Rescue

    According to Gartner, 89% of companies now compete primarily on the basis of customer experience. But many organizations still rely on proprietary systems to provide real-time support. A new approach to remote support can cut costs and reduce site visits and call times. Read this white paper to learn to overcome remote support challenges.

  • Buyers Guide to Intelligent Virtual Agents and Chatbots

    Sponsored by: Inference Solutions

    Access this white paper to learn how to navigate the landscape of virtual assistants by understanding what a virtual agent is, how it can improve your business, what options are available to you, and how you can create a solid framework for making a purchasing decision.

  • Making the Workplace More Human with AI and Automation

    Sponsored by: Capgemini

    Access this blog post to learn how the rapidly automated workforce will inevitably change the workplace by looking at use cases from a knowledge worker’s perspective.

  • Optimize Costs, Onboard Virtual Staff Quickly, and Ensure Business Continuity With Tehama

    Sponsored by: Tehama

    Call and contact centers live in real time, and have zero margin for error when it comes to business disruptions. This is why virtualizing and moving call centers to the cloud can be transformative to their success. Read this data sheet to learn why.

  • Success Story: Dartmouth College

    Sponsored by: GoTo-LogMeIn

    COVID-19 has hit the educational industry particularly hard. Many universities are still running traditional legacy phone systems, making effective communications almost impossible… unless they’re in the cloud. Take a look at this case study detailing how Dartmouth College was able to stay connected in the wake of pandemic.

  • Transforming Communications at NPower

    Sponsored by: FourNet

    Your legacy phone system may be holding you back. It may be wise to consider a cloud-based contact center platform that provides reduced cost through pay-per-use services, automation and flexibility. Read this case study to learn how Germany’s leading energy company, Innogy SE, was able to streamline operations and transform.

  • Remote Agent Playbook

    Sponsored by: RingCentral

    Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

  • Are Your Communications Slowing You Down?

    Sponsored by: Avaya

    69% of employees waste up to 60 minutes per day navigating between apps. With an overload of apps in today’s businesses, employees are becoming disengaged due to poor user experience, and this disengagement trickles down to your customers. View this infographic for more on why your communications may be slowing you down.

  • Tips for Remote Workers Using Persistent Collaboration Tools

    Sponsored by: Verizon

    Access this resource to learn how to adjust communication and collaboration tools to fit your organization’s needs whether you are just getting started or are already using them.

  • How to Choose the Best VoiP Provider for Your Business

    Sponsored by: Verizon

    Access this resource to learn 5 considerations when evaluating VoIP solutions and providers.

  • Empower employees to communicate and collaborate, from anywhere

    Sponsored by: Verizon

    Check out this data sheet to learn the 6 ways One Talk and BlueJeans work together for your business.

  • What is VoIP?

    Sponsored by: Verizon

    Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

  • Playbook for a Modern IVR

    Sponsored by: Twilio

    Check out this e-book to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.

  • Learn From Every Customer Conversation

    Sponsored by: Noble Systems

    Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

  • Enterprises save millions by integrating Adobe Document Cloud with Microsoft 365

    Sponsored by: Adobe

    Forrester interviewed Adobe Document Cloud and Microsoft 365 customers and calculated the potential return on investment (ROI) over three years. Access this data sheet to explore the 5 key benefits Forrester discovered during their research.

  • Supercharging customer service: Reimagining the operator experience at Grocery Outlet

    Sponsored by: ServiceNow

    Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.

  • Contact Center 2.0

    Sponsored by: RingCentral

    Download this white paper to learn about the problems associated with legacy contact centers, and how moving to the cloud can help eliminate them.

  • Listening to the Contact Center to Overcome Pandemic Challenges

    Sponsored by: CallMiner

    Download this white paper to learn how listening to contact center interactions can help overcome pandemic challenges and get tips on crafting a CX strategy that will be successful post-pandemic.

  • Embracing the Permanent Trend of Working Remotely

    Sponsored by: 8x8, Inc.

    For many companies, existing IT infrastructure may not be properly equipped to handle a larger number of remote workers. Inside this blog post, learn how utilizing cloud-based communications solutions can fill the gaps between your on-premises IT capabilities and the needs of your increasingly remote-first workforce.

  • The Total Economic Impact of RingCentral Contact Center

    Sponsored by: RingCentral

    Read this Forrester Total Economic Impact Report to explore the costs, benefits and capabilities of RingCentral Contact Center, including a 615% ROI figure.

  • The Collaborative Contact Center A disruptive approach to customer engagement

    Sponsored by: RingCentral

    Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.

  • How MTM Leveraged Customer Feedback to Improve CX with CallMiner

    Sponsored by: CallMiner

    MTM is a leading non-emergency medical transportation broker that sometimes struggles to properly leverage customer feedback. Luckily, that changed after implementing CallMiner. Watch this video to learn about MTM’s experience and the benefits they’ve achieved with the new solution.

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