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CRM Research

  • Case Study: Bandwidth Drastically Improves Webinar Performance with Predictive Audiences

    Sponsored by: Adobe

    As API platform provider, Bandwidth, grew, they began struggling with a common marketing challenge—reaching and exceeding goals without fatiguing the audience. To help address this issue, Bandwidth decided to implement Predictive Audiences by Adobe. Read this case study to learn about their experience and the benefits they achieved with Adobe.

  • Making the cross-channel commitment

    Sponsored by: Adobe

    To reach customers everywhere — email, SMS, social, and more — you need a cross-channel marketing solution. But, before your organization says, “we do,” make sure you’re ready for the commitment. To find the right technology partner and ensure you’re ready, download this guide.

  • Lenovo speaks fluent e-commerce with Adobe

    Sponsored by: Adobe

    When PC manufacturer, Lenovo, set a goal of doubling digital sales in three years, they knew it was time for a new technology stack and a company-wide change in culture. After some discussion, Lenovo decided to work with Adobe. Learn about the manufacturer’s experience and the benefits they achieved in this case study.

  • Making it Count: Digital Transformation in the Face of a Crisis

    Sponsored by: Adobe

    For the U.S. Census Bureau, the strategy for 2020 was always focused on digital adoption and making it easier for people to self-respond with the first online census—it was just heavily accelerated with COVID-19. To help meet these goals in a shorter timeframe, the Census Bureau turned to Adobe. Learn about their partnership in this resource.

  • Adobe Customer Showcase

    Sponsored by: Adobe

    What benefits could you achieve using one of Adobe’s solutions? Explore their customer success content library to see what some organizations have accomplished with their marketing & analytics, eSignature, and other products.

  • Analyst report: Comparing the top digital experience platforms

    Sponsored by: Adobe

    Customers’ growing expectations for digital experiences make DXP adoption an urgent necessity for global organizations. This Gartner report will help application leaders responsible for digital experiences identify vendors suited to their needs. Read on to review a comparison of: Salesforce, Adobe, SAP and more.

  • Exploring Experience as a Service with Genesys

    Sponsored by: Genesys

    Watch this webinar to hear from 3 CX experts as they discuss: what experience means for customers, how expectations have changed, how technology helps address CX challenges, and more.

  • UK Contact Centre Verticals: Retail & Distribution

    Sponsored by: Genesys

    “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.

  • Empathy in Customer Service

    Sponsored by: Genesys

    Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.

  • How 12 Organizations in Australia and New Zealand Built Trust and Resilience

    Sponsored by: Salesforce

    Explore how 12 businesses in Australia and New Zealand have been successfully navigating through the pandemic with the help of Salesforce in this eBook.

  • 6 Best Practices for Remote Contact Center Agents

    Sponsored by: Avaya

    Download this infographic to explore 6 best practices that can help your contact center agents be successful when they’re working remotely.

  • Enabling Intelligent Experiences for Customers and Employees

    Sponsored by: Avaya

    Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.

  • You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?

    Sponsored by: Comcast Business

    Download this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty.

  • Creating A New Customer Engagement Model for Retail

    Sponsored by: TATA Communications

    Read this white paper to learn about Tata Communications Store at Home and how it can help you provide a digital experience that retains the best features of shopping in person while ensuring the health and safety of your customer and employees.

  • The COVID-19 Response Playbook

    Sponsored by: Salesforce

    Based on the advice of global experts and the real experiences of their customers and partners, Salesforce developed this pandemic response playbook. The phased approach outlined in the next few chapters is designed to help you gain greater clarity and give your teams much-needed structure and guidance. Download your copy to get started.

  • Now could be the time to shift your contact center to the cloud

    Sponsored by: Avaya

    With benefits like increased cost savings, flexibility, scalability and more, it’s not surprising that there’s been a steady rise in cloud contact center adoption. Read this blog post to explore some of the top benefits of shifting your contact center to the cloud.

  • Master Data Management & CRM

    Sponsored by: Ascention

    Building an accurate, holistic, and easy-to-use experience for your customers is a key goal of all organizations, ranging from retailers to government agencies. Read this short white paper to learn how to improve the customer experience with effective MDM.

  • Evolving Persona Thinking to Win More Business

    Sponsored by: TechTarget

    Join Megan Heuer and John Steinert in this webinar as they discuss how contact-level intent data can help you better recognize, engage and manage groups of people who are initiating a buyer’s journey in your target accounts.

  • AI isn’t Artificial in the Contact Center

    Sponsored by: Avaya

    Contrary to its name, AI is anything but artificial; the technology enables contact centers to deliver more authentic and meaningful experiences than ever before. In one recent webinar, Avaya discussed the benefits of using AI before, during and after a customer interaction takes place. Explore the key takeaways in this blog post.

  • The Essential Role of a Modern Contact Center

    Sponsored by: Avaya

    The coronavirus pandemic has had lasting effects on the contact center. It’s motivated many vendors to shift focus and consider new areas of innovation. Explore Avaya’s take on how the contact center has—and will continue to—change as a result of digitization and business uncertainty in this blog post.

  • Evolving your customer journeys to the next normal

    Sponsored by: ServiceNow

    Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.

  • How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%

    Sponsored by: Fractal

    Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

  • Not All Chatbots are Created Equal: The Intelligence Question

    Sponsored by: [24]7.ai

    Download this eBook for an in-depth look at the different types of chatbots available and their features.

  • Contact Center of the Future

    Sponsored by: Avaya

    As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to remain competitive in an increasingly digital world. Read this blog post to explore the 5 essential features for the contact center of the future.

  • The Total Economic Impact™ Of The [24]7ai Engagement Cloud

    Sponsored by: [24]7.ai

    Recently, the company commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying [24]7.ai’s Engagement Cloud solution. Download this white paper to explore their results.

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