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CRM Research

  • The role of CIO in a world where experience rules

    Sponsored by: Adobe

    Perhaps nothing has impacted the CIO position more than the shift in user experience expectations. Download your copy of this report to explore the complexities of being a CIO in a world where experience rules and discover how you can succeed in an increasingly complex, and important, leadership role.

  • Real-time analytics possible fuel for post Covid pandemic growth

    Sponsored by: ComputerWeekly.com

    Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.

  • A Computer Weekly e-Guide to CRM

    Sponsored by: ComputerWeekly.com

    We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.

  • 2020 Media Consumption Series Infographic

    Sponsored by: ComputerWeekly.com

    Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

  • Managing The Complex Requirements Of Your Quote-To-Cash Tech Stack

    Sponsored by: Vertex Interactive, Inc.

    Capturing and storing information is a crucial part of CX. Without it, customer retention can decline. From first quote to the invoice, establishing loyalty and a strong brand reputation are major factors when it comes time to re-up. Open up this white paper to learn more about managing the complex requirements of your quote-to-cash tech stack.

  • CRM enters maturity as customer experience custodian

    Sponsored by: ComputerWeekly.com

    CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.

  • The 2021 Guide To Ecommerce

    Sponsored by: Pivotree

    Access this white paper to learn the 5 critical components you need to win with ecommerce in 2021, including tips on cloud infrastructure agility, the importance of MDM, and more.

  • Digital experience focus broadens to encompass employees

    Sponsored by: ComputerWeekly.com

    This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.

  • Empathetic Customer Experience - Changing the Thinking

    Sponsored by: Alchemer

    Today’s enterprises are increasing technology investments that build an empathetic relationship with customers and create intimacy. Join industry experts Alan Webber, VP Customer Experience at IDC and David Roberts, CEO at Alchemer, as they discuss the importance of empathy in customer experiences, and how to improve your strategy.

  • Making Sense of B2B Purchase Intent Data and Putting It to Use

    Sponsored by: TechTarget

    Simply adopting a CRM system doesn’t guarantee better customer relationships. The data you put into the system matters. In this e-book, Patricia Anton, founder of Anton Consulting, Inc. discusses how you can bring together data, human processes and technology to create a competitive advantage.

  • TechTarget - A Guide To Courageous Leadership In Times Of Global Change

    Sponsored by: Zoom Video Communications

    Zoom’s People Experience Team has created this guide to help you lead your team though the uncertainty and connect with employees in a way that will help them through this crisis. Download your copy to learn more.

  • Customer Operations

    Sponsored by: ServiceNow

    Delivering high-quality customer service has always been important, but the challenges companies face today have made it imperative. People want great, personalized experiences, and strong customer operations is the best way to make that happen. Grab your copy of Customer Operations to learn how you can get started.

  • Four Ways CCaas Will Deliver a Better Employee and Customer Experience In 2021

    Sponsored by: Avaya

    As Gartner describes, the “everything customer,” today’s consumers want options—phone, text, chat and more—to contact you 24/7. Delivering that requires a cloud-based contact center. In this white paper, explore the 4 major ways a CCaaS can deliver a better employee and customer experience in 2021 and beyond.

  • Content Strategy and Operations: Planning Assumptions 2021

    Sponsored by: TechTarget

    To be effective in 2021 and prepare for the future, Forrester says that B2B marketing organizations must increase the efficiency and adaptability of their content engines. Explore the four planning assumptions that B2B marketing organizations should integrate into their content strategy in this research brief.

  • SiriusDecisions Research Brief: The Buyer Signals Framework

    Sponsored by: TechTarget

    In this Forrester brief, learn about the SiriusDecisions B2B Buyer Signals Framework and how it helps organizations identify the required signals and signal sensors for executing successful marketing programs and tactics.

  • Intent Data: Unlocking Revenue Growth

    Sponsored by: TechTarget

    Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy.

  • CX MARKETLEADERS IN RETAIL: A CX NETWORK GUIDE

    Sponsored by: Infobip

    Research from global cloud communication solution provider Infobip discovered that almost a quarter (24%) of customers surveyed said receiving messages on their preferred channel would boost their likelihood to engage with a business. Download this eBook to explore more of Infobip’s findings and insights from Amazon, Apple and other retail leaders.

  • Activated NPS Solution

    Sponsored by: Alchemer

    If you’re struggling to generate actionable insights from Net Promoter Score (NPS) feedback, you’re not alone—many organizations do. Fortunately, using a feedback collection solution like, Alchemer, can help. Read this data sheet to learn about Alchemer and how it can help you increase NPS by up to 15%, improve renewal rates, and more.

  • E-Guide Becoming Customercentric

    Sponsored by: Alchemer

    Becoming customer-centric is a major goal of many organizations today. But what exactly does that look like? Download this eGuide to explore the 5 steps that can help you become a customer-centric organization.

  • Real-time analytics possible fuel for post Covid pandemic growth

    Sponsored by: ComputerWeekly.com

    Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic.

  • Rethinking the Contact Center

    Sponsored by: Avaya

    Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.

  • 2020 Media Consumption Series Infographic Pack

    Sponsored by: ComputerWeekly.com

    Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?

  • Computer Weekly – 15 December 2020: How security will be different after Covid-19

    Sponsored by: ComputerWeekly.com

    In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.

  • A Computer Weekly e-Guide to CRM

    Sponsored by: ComputerWeekly.com

    We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.

  • CRM enters maturity as customer experience custodian

    Sponsored by: ComputerWeekly.com

    CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.

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