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CRM Services Research

  • Making the cross-channel commitment

    Sponsored by: Adobe

    To reach customers everywhere — email, SMS, social, and more — you need a cross-channel marketing solution. But, before your organization says, “we do,” make sure you’re ready for the commitment. To find the right technology partner and ensure you’re ready, download this guide.

  • Making it Count: Digital Transformation in the Face of a Crisis

    Sponsored by: Adobe

    For the U.S. Census Bureau, the strategy for 2020 was always focused on digital adoption and making it easier for people to self-respond with the first online census—it was just heavily accelerated with COVID-19. To help meet these goals in a shorter timeframe, the Census Bureau turned to Adobe. Learn about their partnership in this resource.

  • Adobe Customer Showcase

    Sponsored by: Adobe

    What benefits could you achieve using one of Adobe’s solutions? Explore their customer success content library to see what some organizations have accomplished with their marketing & analytics, eSignature, and other products.

  • Analyst report: Comparing the top digital experience platforms

    Sponsored by: Adobe

    Customers’ growing expectations for digital experiences make DXP adoption an urgent necessity for global organizations. This Gartner report will help application leaders responsible for digital experiences identify vendors suited to their needs. Read on to review a comparison of: Salesforce, Adobe, SAP and more.

  • Exploring Experience as a Service with Genesys

    Sponsored by: Genesys

    Watch this webinar to hear from 3 CX experts as they discuss: what experience means for customers, how expectations have changed, how technology helps address CX challenges, and more.

  • UK Contact Centre Verticals: Retail & Distribution

    Sponsored by: Genesys

    “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.

  • 6 Best Practices for Remote Contact Center Agents

    Sponsored by: Avaya

    Download this infographic to explore 6 best practices that can help your contact center agents be successful when they’re working remotely.

  • You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?

    Sponsored by: Comcast Business

    Download this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty.

  • The Total Economic Impact™ Of The [24]7ai Engagement Cloud

    Sponsored by: [24]7.ai

    Recently, the company commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying [24]7.ai’s Engagement Cloud solution. Download this white paper to explore their results.

  • Hydro Ottawa Keeps Customers Energized With Avaya OneCloud CCaaS

    Sponsored by: Avaya

    Read this case study to see how Avaya helped ensure the safety of Hydro Ottawa’s employees while enabling customers to engage with the company they depend on.

  • The Roadmap to Building Consumer Trust

    Sponsored by: Twilio

    How can companies continue to build trust and lean into delivering meaningful, differentiated experiences for their customers amid a pandemic? Find out in Twilio’s latest eBook, which explores key tenets on the future of customer engagement and how companies can leverage digital transformation to build strong customer relationships.

  • COVID-19 Digital Engagement Report

    Sponsored by: Twilio

    To better understand the pandemic’s effects on businesses, Twilio, a leading cloud communications and customer engagement platform, surveyed 2,569 enterprise decision makers in the US, UK, Germany, and 6 other countries. Review their findings in this eBook.

  • 4 Ways DTC Brands are Mastering the Customer Experience

    Sponsored by: Kustomer

    Direct-to-consumer (DTC) businesses are upending entire industries and putting customers first. Learn how DTC businesses are creating experiences that truly connect with customers, and how you can do the same in this white paper.

  • Extend the Digital Conversation

    Sponsored by: [24]7.ai

    For businesses looking to create the best possible customer experience, making conversations more personal makes them more powerful. Download this eBook to learn how you can enhance digital conversations with personalization and other features.

  • Using AI to Transform Customer Journeys

    Sponsored by: [24]7.ai

    Download this e-book to learn how you can use AI to engage with customers in a more personalized, efficient and convenient manner.

  • Klarna Wows its 80M Customers with Instant Responses and Rapid Resolutions with Freshchat

    Sponsored by: Freshworks

    Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.

  • Re-energizing the customer conversation

    Sponsored by: Genesys

    Genesys recently held their 2020 Utility Week Customer Summit, which gave telco executives an opportunity to share their insights on surviving in today’s competitive environment. Explore some of the key takeaways in this eBook.

  • The great customer experience opportunity

    Sponsored by: Genesys

    As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.

  • Moments with meaning: Insights from CX Exchange BFSI 2020

    Sponsored by: Genesys

    The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.

  • Digital Customer Experience Through E-IoT, and the Need for Increased Security

    Sponsored by: Capgemini

    This blog post highlights recent research from a Gartner survey that identified 5 emerging technologies that will have the biggest impact on improving the customer experience (CX). Read on here to find out more and to take advantage of these technologies.

  • Product Management Experience for Dummies

    Sponsored by: Akeneo

    Preparing your product catalog to flow into every channel in the required format is no easy feat. This e-book was created to address this problem. Download now to dive into the PXM essentials like 5 must-haves for starting the PXM journey, 10 best practices, and more.

  • The customer connection: How small and midsize organizations are managing customer experiences

    Sponsored by: SAP

    Oxford Economics and SAP surveyed 2,000 executives from SMBs about their progress toward upgrading technology and organizational strategies. Download this brief report to explore some key findings from their study, as well as recommendations for SMBs looking to improve their customer experiences and better support growth.

  • The CIO and the CMO Transformation in the Csuite eBook

    Sponsored by: Teradata

    In this eBook, learn how the CMO and CIO can work together to radically transform the customer experience and bring data front and center as a tool to drive powerful business transformations.

  • Execs in the Know: Bring Bots to Life with Nintendo and Stio

    Sponsored by: Quiq

    Watch this webinar to learn how you can get started with chatbots today, and the benefits you could achieve with implementation.

  • TCPA Compliance: The Essential Guide

    Sponsored by: Quiq

    Customer service text messaging just about crafting the perfect message—it’s also about maintaining compliance with regulations like the Telephone Consumer Protection Act (TCPA). Download this eBook for an in-depth overview of TCPA and tips for staying compliant, while still creating a good CX.

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