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CRM Services Research

  • 2020 Digital Trends Deep Dive: Consent Defines our Digital Future

    Sponsored by: Adobe Inc

    An average of 74% of consumers across 10 global markets indicate a high degree of concern over online privacy. So, what can your organization do to ease consumers’ qualms? Find out in this report, which explores why consumer consent is so important, and what strategies companies are using to keep customer data safe and secure.

  • Gain Situational Awareness to Improve Critical Event Management

    Sponsored by: EverBridge Inc.

    Access this white paper to learn several techniques to improve your organization’s critical event management (CEM) like the OODA loop, data collection, and the 4 steps to resolving crises.

  • 2020 Digital Trends Deep Dive: AI Gets Marketers Back into Marketing

    Sponsored by: Adobe Inc

    AI and ML adoption is projected to grow the most among CX leaders in 2020. Find out why and explore the different ways companies are implementing it in Adobe and Ecoconsultancy’s 2020 Digital Trend report, which focuses on AI and ML adoption among marketers.

  • Digital Customer Experience Trends for 2020

    Sponsored by: Adobe Inc

    What does it take be a CX leader in today’s competitive landscape? Find out in this research report by Adobe and Ecoconsultancy, which looks at the most significant digital-related trends driving marketing and customer experience strategies, with a focus on understanding challenges, opportunities and priorities.

  • 2020 Digital Trends Deep Dive: Digital Inequality

    Sponsored by: Adobe Inc

    Download this report to explore findings from Adobe’s recent study on why an investment in CX technology is vital in today’s competitive landscape and learn how to develop and understand the attributes that define CX maturity.

  • 2020 Digital Trends Deep Dive: Putting the Customer in Context

    Sponsored by: Adobe Inc

    Today’s larger companies have recognized the need to reorganize themselves around the customer, with cross-functional teams and integrated technologies that break down silos to provide a seamless customer journey. But what’s the best way to do that? Find out in this 2020 trend report, which explores research from Adobe’s recent CX survey.

  • Revolutionizing Constituent Services: From Document Creation to Output

    Sponsored by: Hyland

    Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. Learn how the tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.

  • Expert Roundtable: The Cost of Bad Customer Experience

    Sponsored by: Avtex

    Watch this webinar to explore the hidden costs of poor CX according to industry experts, and the steps you can take to gauge the impact bad experiences can have on your customers and your business.

  • Deliver Great Customer Service with Microsoft Dynamics 365

    Sponsored by: Avtex

    Your customers expect fast, efficient and seamless customer service interactions across all channels, and using Avtex and Microsoft Dynamics 365 can make that possible. Watch this video to explore how uniting the 2 applications can help you improve your overall customer journey.

  • AI for the Customer Journey

    Sponsored by: Avtex

    How can you better leverage your customer data to enhance CX? Simple: Implement AI capabilities. Find out how you can use AI to better understand your customer journey and enhance the user experience in this video.

  • Close Deals Faster with Priority Engine Email Alerts

    Sponsored by: TechTarget

    How do you find prospects and choose which accounts to target? Whatever method your company uses, Priority Engine Email Alerts can help. Learn how it can help you stay on top of your best opportunities and ahead of your competitors in this brief video.

  • Expanding Your Service Offerings with Recurring IT Assessments

    Sponsored by: RapidFire

    This white paper shares how MSPs can make regular and ongoing IT assessments feasible from a both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.

  • Conversational Automation: A Snapshot Guide to Building your AI Chatbot Strategy

    Sponsored by: Talkdesk

    An ever-expanding number of chatbot software providers, paired with continuous advancement in technology, and competitors shouting about their own AI projects, can make you want to rush deployment. But doing that is risky. Download this guide for clarity on how to create the right chatbot implementation strategy for you, quickly and easily.

  • 10 Ways Speech Analytics Empowers the Entire Enterprise

    Sponsored by: CallMiner

    If you are in the C suite of an organization with a call center, it’s highly likely you see it as a business cost. But, perhaps it’s time to change that view. Download this guide for 10 ways to use the engagement data captured from your call center to transform your organization’s performance and results.

  • CCW Market Study: Trends In Customer Experience Design & Strategy

    Sponsored by: Appian

    Improving customer experience (CX) continues to be a hot topic, and research shows there’s still a long way to go. Download this “Market Study on Customer Experience Trends, Design, and Strategy,” to learn how you can reboot your strategy and improve CX with findings from a recent study.

  • The KPIs You Should Be Measuring

    Sponsored by: ConnectWise

    This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.

  • Integrating CRM and Contact Center Technologies to Improve Customer Experience

    Sponsored by: Avtex

    View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.

  • Create a Great CX Strategy in 6 Steps

    Sponsored by: 4Net

    How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.

  • CRM Special Report

    Sponsored by: Avtex

    CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..

  • An Introduction to ABM Scoring

    Sponsored by: TechTarget

    Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.

  • Watch, Listen, Learn: Winning in the Age of the Informed Buyer

    Sponsored by: TechTarget

    In this infographic, explore how new 3rd party sources of behavioral insight are putting marketing teams in a better position to help grow sales productivity.

  • 3 Reasons Your ABM Program Could End in Disaster

    Sponsored by: TechTarget

    How do you ensure that your account-based marketing (ABM) program doesn't go up in flames? In this 3-part guide, discover common failure points for ABM. Learn how to evaluate, evolve and apply the right processes and practices for account-based marketing success, and explore why sustained ABM success requires more than just successful tactics.

  • Surviving the Amazon Effect: Differentiating and Optimizing to Thrive in the Age of Amazon

    Sponsored by: NetSuite

    In this white paper, explore how manufacturers and wholesale distributors are rising to the meet the expectations of the 21st century consumer. Discover how businesses can thrive in this competitive climate through differentiation and optimization, and learn how to survive and thrive in the age of Amazon.

  • Three Pitfalls Financial Institutions Must Avoid in the Contact Center

    Sponsored by: Appian

    Download this white paper to learn about the critical role of contact centers in building lasting customer relationships, and why it is important to deliver the best experiences at every touch point, especially in financial services.

  • Patient Engagement in Healthcare

    Sponsored by: ServiceNow

    Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.

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