CRM Hosting Research
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CRM enters maturity as customer experience custodian
Sponsored by: TechTarget ComputerWeekly.comCRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
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2020 Media Consumption Series Infographic Pack
Sponsored by: TechTarget ComputerWeekly.comHere they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?
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A Computer Weekly e-Guide to CRM
Sponsored by: TechTarget ComputerWeekly.comWe take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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Partnering to Accelerate Results
Sponsored by: TechTargetWhether it’s to fill short-term gaps, raise you over a barrier, or serve as a bridge across territory you always need to avoid, building the right partnerships can elevate your value delivery and demand gen strategy. Download “Partnering to Accelerate Results” to learn how to create partnerships that can help you reach your goals.
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Inside Sales: It’s Time to Bury Your Cold Contact List
Sponsored by: TechTargetIt’s a common industry practice to focus primarily on prospects who match a specific persona or job title—but is that really the best method? According to recent research, the answer is no. Download this resource to learn how you can refocus your efforts and get more leads by homing in on prospects with recent, relevant, pre-purchase activity.
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Computer Weekly storage case studies
Sponsored by: TechTarget ComputerWeekly.comAntony Adshead takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards.
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A Computer Weekly e-Guide to CRM
Sponsored by: TechTarget ComputerWeekly.comWe take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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2020 Media Consumption Series Infographic
Sponsored by: TechTarget ComputerWeekly.comHere they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?
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CRM enters maturity as customer experience custodian
Sponsored by: TechTarget ComputerWeekly.comCRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
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CSM Essentials Guide: Where customer service and experience intersect
Sponsored by: ServiceNowIn this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.
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AI and automation in customer service: Is it too good to be true?
Sponsored by: ServiceNowTechnological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.
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Create a Great CX Strategy in 6 Steps
Sponsored by: FourNetHow can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
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Microsoft Dynamics CRM Trial Page
Sponsored by: MicrosoftMicrosoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
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Total cost of ownership: How much are you really spending to host your ad server?
Sponsored by: OpenXOpenX has calculated all the 'hidden' costs of hosting your own ad server. Read this white paper and understand the full range of costs such as technical infrastructure, soft-costs such as staff time, and risks associated with self-hosting.
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
Sponsored by: West InteractiveBy taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
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Siebel CRM On Demand: Best Practices for Pipeline Management
Sponsored by: Oracle CorporationThis white paper discusses common factors that impact the ability to effectively manage the sales pipeline and details processes and best practices that can help companies overcome sales challenges and establish a critical competitive advantage.
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CSO Insights Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness
Sponsored by: FrontRange Solutions Inc.Compare the performance differences between firms with well a defined and CRM supported sales process verses those without optimized sales strategies. Discover the most dramatic areas of performance gain and the impact on sales effectiveness.
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Beagle Research Group: Next Generation Platforms for On-Demand Applications
Sponsored by: Salesforce.comLearn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise.
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Salesforce.com: Success on Demand
Sponsored by: Salesforce.comThe proven leader in on-demand customer relationship management (CRM), salesforce.com makes businesses more successful.
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Case Study: Salesforce.com and BakBone Software, Inc.
Sponsored by: Salesforce.comThis case study documents an important paradigm shift now underway in the enterprise software industry and we can expect more companies to follow the Salesforce. com lead.
